Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The contractor Zino came to my houseI showed him the loose lighting in the ceiling which he did not install properly and he agreed he was going to fix it with a proper bracket which should of been installed the 1st time when installed the kitchenI did not touch the lighting in the ceiling and I have no purpose of touching the lighting.I also informed him when he comes back that the garbage can cabinet was loose again and he agreed to come back and fix it and he never showed up after numerous tries.I will submit invoices for my damaged wood flooring in the house and for the damaged to my bricks to Panther this week In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: What Ronald Di R [redacted] said in his response of my complaint is not trueRonald Di R [redacted] never found or admitted that the new roof that his company build for my house was ever leaking waterRonald Di R [redacted] said his company will never fix the roof or the kitchen ceiling and never reimburse me if I got other companies to fix the roof and the kitchen ceilingI want to be reimbursed by Panther Siding & Windows Incfor $1,for me paying other companies to fix my roof and my kitchen ceiling that Panther Siding & Windows Incshould have donePanther Siding & Windows is responsible for fixing my new roof that was leaking water and the water damage to my kitchen ceiling caused by the roof leaking water periodRonald Di R [redacted] played games with me trying to convince me that there was other strange reasons what was causing the water leak damage to my kitchen ceiling except the only reason the new roof that Panther Siding and Windows Incbuild for my house in only six months was leaking waterIn which the company that finally fixed my new roof from leaking water, found the water leak problem in two minutesPanther Siding & Windows Inchad no clue or did not want to spend the time or the money to find out.This is what really happen I called Ronald Di R [redacted] when my roof first started leaking waterRonald Di R [redacted] came over my house three days later with no rain happened in those three daysRonald Di R [redacted] looked at my inner roof in my crawl space in my house and told me my roof was not leaking water it must be the central air unit leaking that is causing the kitchen ceiling water damageI told him it has not rain in four days and your only a salesman please send your best roof engineer to check my roof He told me to get my central air unit check out by a central air specialist then I will send my roof engineer to check out your roofI got my central air unit check out by a central air specialistThe central air specialist told me the central air unit was not causing the water leak damage to my kitchen ceilingI called Ronald Di R*** that the central air specialist said the water leak damage was not caused by the central air unitRonald Di R [redacted] now told me it was my crawl space in my house that is too hot and when the temperature drop due to a raining day, caused the crawl space in my house to leak water causing the damage to your kitchen ceilingI told Ronald Di R [redacted] that I lived in this house for over ten years and never once had water leaks to any ceiling in my house I did not believe him I knew I was in trouble with this company in getting my roof fixed Ronald Di R [redacted] kept making up other ways what was causing my kitchen ceiling water leak damage but it all came down to the new roof was leaking in which Ronald Di R [redacted] never admit to First Ronald Di R [redacted] only sent a roof engineer over my house once after the roof water leak startedThe roof engineer arrived to my house more than a couple of weeks after the water leak first started and after several hard rain days causing even more water leak damage to my kitchen ceilingI took off work that day to watch the roof engineer an his helper to find the water leak problem on my roofThe roof engineer told me that they will look for a water problem by checking the roof tiles for moistureI went in my house for a cup of coffee and to get something to eat Forty five minutes later the roof engineer called me outside to check their work on my roofThey put on my roof three new vents in bad locationsI was mad I asked way did you put new three vents on my roof without asking me for my permission and for what reasonThe roof engineer told me that the roof is not leaking and Ronald Di R [redacted] told them to put new vents on my roof because the crawl space in my house was too hot causing the water leak damage to my kitchen ceilingI called Ronald Di R [redacted] asked him why he told the roof engineer to put three new vents on my roof without my permissionRonald Di R [redacted] said this will prevent the water leak problem caused by my crawl space being too hotRonald Di R [redacted] told me to wait on the next hard rain and to call him on what happens to my kitchen ceilingThe next hard rain happen in a couple of days and my kitchen ceiling got even more water leak damageI called Ronald Di R [redacted] and told him what happen and to take off the three new vents from my roof and to fix my water leaking new roof his company build for my houseAnd to fix my water damage kitchen ceiling caused by the water leaking new roof which his company build for my house only six months agoRonald Di R [redacted] refused to remove the new vents and not fix the new roof from leaking water and also will not fix the water damage to my kitchen ceilingIf I got another company to fix my roof and my kitchen ceiling his company will not reimburse me for anythingI said your company is not going to help me at all your company is responsible for the roof and the kitchen ceiling problemsRonald Di R [redacted] said his company will not help me at all In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedPanther has made all requested repairs Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The company is wrong I've contacted them more than once I have phone records to prove and the contractor was contacted via cell phone times yes we were within a budget but all supplies were picked out and ordered from the company they recommended not a place of my choosing I don't care to argue my kitchen is less than a year old and the floor needs to be repaired loose cracked and uneven floors plus the heating vent fell off cause it was never secured on in the first place I just want these issues repaired they told me I have a warranty so I would like them to hold up there part of my contact and repair it I was finally contacted today after a complaint was filed but was never answered before today so we will see if we can get this repaired thank you In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
[redacted] contacted our office on 112016, which seems to be the same exact day he made a complaint to Revdex.com (leaving us no time whatsoever to as the issue)We did call [redacted] back to make an appointment for Saturday 1116, which he said was fineWere assuming he may have been a little distracted with the Holidays and maybe have forgotten that we made that appointmentSo our office rushed the service appointment for [redacted] only to get there to find that the leak was not caused by the roof but by an issue with the capping on one of the windows that WE DID NOT INSTALLRather than telling [redacted] to call a window repair person, my service technician did caulk the window to prevent future leaks as a courtesy and free of chargeSo please note, this complaint is invalid because the issue was not caused by the roof we installed.Please do not hesitate to contact our office with any additional questions
We wish that the customer gave us time to complete the service call before making the complaintWe talked to [redacted] on 1216.Our roofer did go to the appointment on
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I sympathize with [redacted] & his wife; that's difficult for anyoneHowever, [redacted] has been inconsistent since FebruaryHe was on time for the contract signing and came early to collect the first paymentSince then he's proven difficult to contactIn what contractual type of business does the customer have to repeatedly solicit customer service?I didn't include dates in any of my complaintsTherefore I don't understand how the company knows that the week [redacted] had personal issues was the exact week/time frame I referenced previously as not being able to contact himEither it's pure assumption or they Were aware and did not act on his behalfA company cannot stay in business nearly years without having fail-safes in place for When things do happenAny company that employs people, knows and adequately plans for "circumstances."The company keeps raving about being accessible 24/via the office phone numbersDuring that week [redacted] was understandably unavailable, was there no one qualified to cover his clients or at least give a courtesy call to check in on ongoing projects? As for Panther's repeated claim of my not calling those office numbers, that can be easily refuted with my detailed call log.My intent is not to trade words with the company nor solely tarnish it's reputationI'm merely seeking for my complaints to be genuinely resolved "to my satisfaction" as the company mentioned it was working to ensureAt that, my complaints would cease, and my reviews of the companies work and service would be updatedIf the company was not aware of my concerns during or before ***'s situation, it has been aware for a couple of weeks nowI'm still waiting for Panther to take initiative, call or make an announced visit to my home (it's work site) in the same manner it took initiative to solicit my business In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
We are unable to see the attachment sent by the customerWe are more than willing to work with the customer to resolve the issue
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The contractor Zino came to my houseI showed him the loose lighting in the ceiling which he did not install properly and he agreed he was going to fix it with a proper bracket which should of been installed the 1st time when installed the kitchenI did not touch the lighting in the ceiling and I have no purpose of touching the lighting.I also informed him when he comes back that the garbage can cabinet was loose again and he agreed to come back and fix it and he never showed up after numerous tries.I will submit invoices for my damaged wood flooring in the house and for the damaged to my bricks to Panther this week In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: What Ronald Di R [redacted] said in his response of my complaint is not trueRonald Di R [redacted] never found or admitted that the new roof that his company build for my house was ever leaking waterRonald Di R [redacted] said his company will never fix the roof or the kitchen ceiling and never reimburse me if I got other companies to fix the roof and the kitchen ceilingI want to be reimbursed by Panther Siding & Windows Incfor $1,for me paying other companies to fix my roof and my kitchen ceiling that Panther Siding & Windows Incshould have donePanther Siding & Windows is responsible for fixing my new roof that was leaking water and the water damage to my kitchen ceiling caused by the roof leaking water periodRonald Di R [redacted] played games with me trying to convince me that there was other strange reasons what was causing the water leak damage to my kitchen ceiling except the only reason the new roof that Panther Siding and Windows Incbuild for my house in only six months was leaking waterIn which the company that finally fixed my new roof from leaking water, found the water leak problem in two minutesPanther Siding & Windows Inchad no clue or did not want to spend the time or the money to find out.This is what really happen I called Ronald Di R [redacted] when my roof first started leaking waterRonald Di R [redacted] came over my house three days later with no rain happened in those three daysRonald Di R [redacted] looked at my inner roof in my crawl space in my house and told me my roof was not leaking water it must be the central air unit leaking that is causing the kitchen ceiling water damageI told him it has not rain in four days and your only a salesman please send your best roof engineer to check my roof He told me to get my central air unit check out by a central air specialist then I will send my roof engineer to check out your roofI got my central air unit check out by a central air specialistThe central air specialist told me the central air unit was not causing the water leak damage to my kitchen ceilingI called Ronald Di R*** that the central air specialist said the water leak damage was not caused by the central air unitRonald Di R [redacted] now told me it was my crawl space in my house that is too hot and when the temperature drop due to a raining day, caused the crawl space in my house to leak water causing the damage to your kitchen ceilingI told Ronald Di R [redacted] that I lived in this house for over ten years and never once had water leaks to any ceiling in my house I did not believe him I knew I was in trouble with this company in getting my roof fixed Ronald Di R [redacted] kept making up other ways what was causing my kitchen ceiling water leak damage but it all came down to the new roof was leaking in which Ronald Di R [redacted] never admit to First Ronald Di R [redacted] only sent a roof engineer over my house once after the roof water leak startedThe roof engineer arrived to my house more than a couple of weeks after the water leak first started and after several hard rain days causing even more water leak damage to my kitchen ceilingI took off work that day to watch the roof engineer an his helper to find the water leak problem on my roofThe roof engineer told me that they will look for a water problem by checking the roof tiles for moistureI went in my house for a cup of coffee and to get something to eat Forty five minutes later the roof engineer called me outside to check their work on my roofThey put on my roof three new vents in bad locationsI was mad I asked way did you put new three vents on my roof without asking me for my permission and for what reasonThe roof engineer told me that the roof is not leaking and Ronald Di R [redacted] told them to put new vents on my roof because the crawl space in my house was too hot causing the water leak damage to my kitchen ceilingI called Ronald Di R [redacted] asked him why he told the roof engineer to put three new vents on my roof without my permissionRonald Di R [redacted] said this will prevent the water leak problem caused by my crawl space being too hotRonald Di R [redacted] told me to wait on the next hard rain and to call him on what happens to my kitchen ceilingThe next hard rain happen in a couple of days and my kitchen ceiling got even more water leak damageI called Ronald Di R [redacted] and told him what happen and to take off the three new vents from my roof and to fix my water leaking new roof his company build for my houseAnd to fix my water damage kitchen ceiling caused by the water leaking new roof which his company build for my house only six months agoRonald Di R [redacted] refused to remove the new vents and not fix the new roof from leaking water and also will not fix the water damage to my kitchen ceilingIf I got another company to fix my roof and my kitchen ceiling his company will not reimburse me for anythingI said your company is not going to help me at all your company is responsible for the roof and the kitchen ceiling problemsRonald Di R [redacted] said his company will not help me at all In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedPanther has made all requested repairs Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The company is wrong I've contacted them more than once I have phone records to prove and the contractor was contacted via cell phone times yes we were within a budget but all supplies were picked out and ordered from the company they recommended not a place of my choosing I don't care to argue my kitchen is less than a year old and the floor needs to be repaired loose cracked and uneven floors plus the heating vent fell off cause it was never secured on in the first place I just want these issues repaired they told me I have a warranty so I would like them to hold up there part of my contact and repair it I was finally contacted today after a complaint was filed but was never answered before today so we will see if we can get this repaired thank you In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
[redacted] contacted our office on 112016, which seems to be the same exact day he made a complaint to Revdex.com (leaving us no time whatsoever to a
s the issue)We did call [redacted] back to make an appointment for Saturday 1116, which he said was fineWere assuming he may have been a little distracted with the Holidays and maybe have forgotten that we made that appointmentSo our office rushed the service appointment for [redacted] only to get there to find that the leak was not caused by the roof but by an issue with the capping on one of the windows that WE DID NOT INSTALLRather than telling [redacted] to call a window repair person, my service technician did caulk the window to prevent future leaks as a courtesy and free of chargeSo please note, this complaint is invalid because the issue was not caused by the roof we installed.Please do not hesitate to contact our office with any additional questions
We wish that the customer gave us time to complete the service call before making the complaintWe talked to [redacted] on 1216.Our roofer did go to the appointment on
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I sympathize with [redacted] & his wife; that's difficult for anyoneHowever, [redacted] has been inconsistent since FebruaryHe was on time for the contract signing and came early to collect the first paymentSince then he's proven difficult to contactIn what contractual type of business does the customer have to repeatedly solicit customer service?I didn't include dates in any of my complaintsTherefore I don't understand how the company knows that the week [redacted] had personal issues was the exact week/time frame I referenced previously as not being able to contact himEither it's pure assumption or they Were aware and did not act on his behalfA company cannot stay in business nearly years without having fail-safes in place for When things do happenAny company that employs people, knows and adequately plans for "circumstances."The company keeps raving about being accessible 24/via the office phone numbersDuring that week [redacted] was understandably unavailable, was there no one qualified to cover his clients or at least give a courtesy call to check in on ongoing projects? As for Panther's repeated claim of my not calling those office numbers, that can be easily refuted with my detailed call log.My intent is not to trade words with the company nor solely tarnish it's reputationI'm merely seeking for my complaints to be genuinely resolved "to my satisfaction" as the company mentioned it was working to ensureAt that, my complaints would cease, and my reviews of the companies work and service would be updatedIf the company was not aware of my concerns during or before ***'s situation, it has been aware for a couple of weeks nowI'm still waiting for Panther to take initiative, call or make an announced visit to my home (it's work site) in the same manner it took initiative to solicit my business In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]