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Western Industrial Distributors LLC

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Reviews Western Industrial Distributors LLC

Western Industrial Distributors LLC Reviews (2)

March 26, 2018Regarding complaint from [redacted], her husband did in fact order $688.15 from us.  Soliciting over the phone does not allow us to detect the customers current health issues; we take them at their word.  Also, we don't know the customers age.  [redacted] ordered this...

from us on January 5, and, did in fact give us the neighbors address to deliver the order to, which in fact, is their DAUGHTER'S address.We always call a second time from another department to confirm orders, which we did on January 6.  The order was delivered in good faith and we even custom printed the company name,  [redacted]  FARMS on a few of the items. We paid the shipping to [redacted] Farms and all we ask is for [redacted] to pay the shipping back to us. We have agreed to accept the return.We will be turning this over to a collection agency if not returned within 30 days.Thank you for your consideration.[redacted]Western Industrial Distributors llc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12713480, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution. Please respond in this space ONLY]
Regards,
[redacted]
Thank you for your quick action to help me and my husband.  I am 78 years old.  My husband and I are not in good health. We do not want merchandise from WESTERN INDUSTRIAL and we DO NOT want to be solicited by them anymore! I stand firm that the only resolution is for Western Industrial to send a postage paid sticker and they have someone come and PICK UP the 2 large, heavy packages they sent with unwanted merchandise.  My husband and I can not even lift the 2 boxes that they sent to the wrong address.We also asked that they remove our numbers from their PHONE SOLICITATION list!  My fear is that they have used these same unethical practices to solicit other senior citizens and then threaten to turn them over to a collection agency.After receiving unwanted merchandise from Western Industrial, I called immediately and spoke with customer service.  They apologized for any misunderstanding and said they would send a return postage slip for me and it would be picked up at no expense to me.  We only ask that they do what they said they would do to resolve this issue.We waited over 4 weeks for the postage slip. I called again.  Same story.  No postage return slip mailed to me.  I called again several weeks later and Western Industrial Customer Service was SO VERY RUDE AND VERBALLY ABUSIVE and ATTACKED and THREATENED TO TURN ME OVER TO A COLLECTION AGENCY IF I DIDN'T PAY IMMEDIATELY OR RETURN THE MERCHANDISE!  As I stated in the original complaint the highly unqualified service rep stated: "that if my husband was that sick I should have taken his phone away."  This is NO WAY to treat the elderly. Again, thank you for all your help.  We are grateful for the Revdex.com and how you help protect us from schemes like this.Sincerely,[redacted]cc:  [redacted]

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Address: 4801 Winvale Ave, Irvine, California, United States, 92604

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