Western Inn Reviews (7)
Western Inn Rating
Address: 9920 South Tacoma Way, Lakewood, Washington, United States, 98499-4491
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Address: 9920 South Tacoma Way, Lakewood, Washington, United States, 98499-4491
Phone: |
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Web: |
citgo.mycstore.com
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Add contact information for Western Inn
There were no mice or mouse droppings in the room We didn't have any complaints with the room about this before or after the gentleman stayed with usWe had a mouse trap behind the fridge just as extra protection since we have an outdoor property and its winter timeThey were put there by a pest control, but there was never any miceHe did not bring up the supposed mouse situation while he was staying with usThe man was being very loud late at night and caused other guests to complain which we had to give refunds forWe have documents about these refunds and documents about guests who stayed in the room before and after his stay He used bad language and not being respectful to myself and my wife when we told him he was being loud
Initial Business Response / [redacted] (1000, 6, 2016/01/26) */ We have no bed bugsWe have photographs of the room they messed upWe are willing to refund them $They will need to come here to retrieve it
Complaint: ***
I have pictures of it all
I am rejecting this response because:
Sincerely,
*** ***
Sent: Thursday, February 12, 2015 1:58 PMTo: drteamSubject: ID [redacted]
class="">This is the manager of Western Inn. I am emailing you because I was told this was the correct way to inform you we did refund Mr. Reginald L[redacted] his $42. However I do not think this was right call on your part. This customer seemed to just want a free night because if we were really freezing the customers, don't you think you think we would have had more complaints and you would be receiving more complaints about us. This person just wanted you to sympathize for him for no reason. Just wanted to let you know. Thank you
There were no mice or mouse droppings in the room. We didn't have any complaints with the room about this before or after the gentleman stayed with us. We had a mouse trap behind the fridge just as extra protection since we have an outdoor property and its winter time. They were put there by a...
pest control, but there was never any mice. He did not bring up the supposed mouse situation while he was staying with us. The man was being very loud late at night and caused other guests to complain which we had to give refunds for. We have documents about these refunds and documents about guests who stayed in the room before and after his stay. He used bad language and not being respectful to myself and my wife when we told him he was being loud.
Initial Business Response /* (1000, 6, 2016/01/26) */
We have no bed bugs. We have photographs of the room they messed up. We are willing to refund them $250. They will need to come here to retrieve it.
There were no mice or mouse droppings in the room. We didn't have any complaints with the room about this before or after the gentleman stayed with us. We had a mouse trap behind the fridge just as extra protection since we have an outdoor property and its winter time. They were put there by a pest control, but there was never any mice. He did not bring up the supposed mouse situation while he was staying with us. The man was being very loud late at night and caused other guests to complain which we had to give refunds for. We have documents about these refunds and documents about guests who stayed in the room before and after his stay. He used bad language and not being respectful to myself and my wife when we told him he was being loud.