Western Landscape and Pavers LLC

Complaint: [redacted] I am rejecting this response because: The business' response to my complaint states that their error was explained before payment was madeThis is true, but it was NOT explained when I received the final invoice, only when I questioned the discrepancy in personAnd the check was written for the full amount only after discussion with the office manager and anticipation that a fair compromise would be madeI offered to split the difference of THEIR mistake --- the scenario discussed with the office manager was to have the company sod one portion of my yard at half price ($400)I specifically requested that the check NOT BE CASHED until we had come to an agreementIn hindsight I should have waited to write the checkOf course I understand the company's responsibility to pay the Department of Revenue appropriately, but it would be a simple task to adjust the bill in a way that would equal the bottom line of the SIGNED project agreement.Sincerely, [redacted] ***

This customer received her invoice for the project with an error on the sales tax, that was done in Quickbooks by a temp filling in. We explained the sales tax error and corrected it before the invoice was paid. The invoice was paid in full by this customer, but the customer came back and said she...

wanted some free sod or a discount equaling the error on the sales tax. We tried to help her out by giving a discount on the sod, but it wasn't enough, so she wanted the full sales tax error refunded to her instead. Unfortunately we have nothing to do with the 9.5% sales tax due in the area she lives in. Even though it was our software's mistake, we corrected it, and we still have to collect sales tax to pay the Department of Revenue. We aren't able to refund sales tax.

Complaint: [redacted]
I am rejecting this response because: The business' response to my complaint states that their error was explained before payment was made. This is true, but it was NOT explained when I received the final invoice, only when I questioned the discrepancy in person. And the check was written for the full amount only after discussion with the office manager and anticipation that a fair compromise would be made. I offered to split the difference of THEIR mistake --- the scenario discussed with the office manager was to have the company sod one portion of my yard at half price ($400). I specifically requested that the check NOT BE CASHED until we had come to an agreement. In hindsight I should have waited to write the check. Of course I understand the company's responsibility to pay the Department of Revenue appropriately, but it would be a simple task to adjust the bill in a way that would equal the bottom line of the SIGNED project agreement.Sincerely,
[redacted]