Western Lock & Key

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:Due to the fact that TuneCore cannot even manage music that was supposed to be removed years ago I cannot trust them to handle any royalty or personal information.Once you become a customer they no longer care about you as long and your credit card isn't declined.Here is a link to content that was supposed to be removed over a year ago that I just now found: [redacted] The above link was on the first page of google results for my name - " [redacted] ***"The response provided by TuneCore has once again been simple lip serviceWhy even have a customer service department - just forward all inquiries to an FAQ page andsave some money.This is my last resort prior to legal action.If TuneCore wants to advertise my fastidious musical name to promote their unethical business they can pay me for it - starting with a complete refund for any/all "services"and a written statement declaring they have no rights to any of my music or the publishing therein In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

To Whom It May Concern:We received a DMCA Takedown notice for this customer's release on June **, We then followed our copyright policy which can be found here: [redacted] and is based around the US copyright law The customer was informed of the process and submitted a counter notice on June ***, and we forwarded the counter to the claimantWe emailed with the customer on July [redacted] and [redacted] in order to help him complete the DMCA process and receive his funds Since there was no response from the claimant within days of our customer's counter notice, the hold on his account was lifted and his latest withdrawal request from July **, was approved on July **, 2017.SincerelySean D***Manager of Operations

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] / [redacted] Style Definitions */ Let me start by thanking the Revdex.com for helping me in this matter, I am gratefulI really want tunecore to terminate whatever contract they are talking about and separate those accountTunecore has been collecting money for the songs that I published in the internet for 2/years now and they keep telling me that my song did not make any income, how do I know that they are not lyingI mentioned [redacted] because they refuse to track the sale, streaming and airplay of my song on purpose and they are the only company in America that can prove that my music made incomeI want tunecore to separate those accounts and the Revdex.com to force [redacted] to track all the songs that I have released in the internet From to date to see how much my music has really madeOnce again Revdex.com thank you and may the good lord bless you In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

To Whom It May ConcernFirst off, I'm sorry to hear about your negative experience with TuneCore You also mention having a negative experience with [redacted] , [redacted] , and [redacted] and although our Publishing Administration service works with [redacted] to help collect money on your behalf all of those companies are completely separate from TuneCore so unfortunately we won't be able to help with any issues you've had with them.With regards to signing up for ***, there is no fee for registering with [redacted] as a writer, so I am not sure if he means that he registered with [redacted] as a publisher instead where there would be a fee associated with this sort of sign up If that was the case, he would need to contact/deal with [redacted] directly to rectify this [redacted] did do the correct thing in not terminating the agreement with the client because since TuneCore is his administrator of record, only we can end the agreement so long as his anniversary date of has elapsed The [redacted] and TuneCore Publishing connection is necessary so we can collect worldwide on behalf of our clients Adding TuneCore Publishing Administration as his administrator allows us to be the payee on record for his publishing share which essentially is granting us exclusive rights that is required from the global rights societies to collect on his behalf.Regarding this customer's Publishing royalties, his earnings are accurate considering that we received work registration numbers from all applicable sources that we register his compositions with – [redacted] being one of them In reviewing his distribution earnings, 70% of his sales came from within the US This means that he was receiving the majority of the mechanicals automatically through his distribution sales and there would not be much residual publishing royalties.The client did write to our Publishing Administration in November asking us to terminate the agreement immediately and we explained to him that per the terms (http://www.tunecore.com/index/terms#publishing_administration_terms) we are unable to until his anniversary date and we even sent him a screen shot of the terms and conditions that states as such (also attached to this response) Even though we were following what's stated in our Terms & Conditions and his termination date is months away we are issuing an immediate termination for him The client will receive a letter confirming this within 1-business days We will also inform [redacted] that we are no longer the administrator of record.In terms of adding additional stores to a release, this is completely optional As a company we're always looking to add more stores to our Distribution service and again it's up to the customer if they want to take advantage of these new stores or not (and there is a fee if they do wish to add more stores AFTER their initial distribution).Regarding TuneCore's Distribution prices we are a subscription service so you pay yearly for distirbution and this is clearly explained on our pricing page here: http://www.tunecore.com/index/pricing Again, we have no affiliation with [redacted] and the pricing models they offer.Yes, if a renewal is not paid the content is removed from all stores However, all stores report sales on a 2-month delay so it is possible for a customer to recevie money from sales up to months after content is removed from stores (or possibly longer is a store is delayed in reporting On April [redacted] this customer contacted our Support Department stating they could still see one of their releases in some stores We responded the same day (Incident [redacted] ) asking the customer to let us know where they're still seeing content available for sale but they never responded If the customer lets us know where they're still seeing their music available for sale we will absolutely look into the issue and get it removed ASAP But regardless, and sales made from the music being available will still be placed in the customers account and TuneCore never takes a percentage of music sales.As previously mentioned, [redacted] is a separate company from TuneCore so we cannot speak on any issues this customer had with them.At this point we have responded to all open incidents the customer has had with us We are making an exception and terminating his Publishing agreement with us months early and all of his content has been removed from our Distribution service.SincerelySean D***Manager of Operations

To Whom It May Concern:All money we’ve received so far from November sales has been reported to this customer’s account.Please note, however, that all stores report sales to TuneCore on a two-month delay So far the only stores that have reported to TuneCore for November sales are iTunes and Neurotic Media Amazon, Spotify, and all other stores have not sent us their November sales information yet Also, keep in mind that because of the recent holidays a lot of stores may be late in reporting their sales to us but again, they have all month to send us the information and money.Regarding Trend Reports, these should never be considered “official” sales These reports are meant to give artists an idea on how their music is doing in stores, or “trending” All official sales information, along with money from sales, is reported on the two-month delay mentioned above It is rare that trending information will match the exact sales reports for stores This is explained both in the customer's account when viewing their Trend Reports and also on our FAQ page explaining Trend Reports:What is a Daily Trend Report: [redacted] How is a daily trend report different from a monthly sales report: [redacted] Another thing to consider for a discrepancy in Trend Reports vs official sales reports is that stores (iTunes especially) does not always report their sales by the exact calendar month For example, iTunes “November” sales covered October [redacted] through November *** I see that this customer had a good amount of trending data the last few days of November so any sales that took place 11/**-11/ [redacted] will have rolled over into iTunes’ “December” sales information which will be reported in February.This customer references "three hundred extra dollars” but there are no dollar amounts listed in trending information so I’m not sure where this figure is coming from Also, we offer trend reports for iTunes, Amazon, and Spotify only and again only iTunes has reported November sales information so this customer will receive more money later this month once Spotify, Amazon, and other stores send us November’s sales information.We have a small customer care team and find that emails are the best way to contact us and we usually respond within business day I’ve checked and we have responded to all emails this customer has sent us We do not advertise a phone number on our site because we wouldn’t be able to handle the large amount of phone calls we’d receive.TuneCore has been in business for over years and our entire business model is based on not taking a percentage of sales Sometimes customers get confused by this because the stores themselves take a percentage of revenue from sales but TuneCore does not For example, iTunes takes a percentage of all sales in their stores but exactly what they send us is then 100% sent to the customer Again, TuneCore does not take any percentage of music distribution sales.Also, TuneCore is a privately owned company and our contracts with stores are confidential We are not able to give customers access to these contracts or information within them.SincerelySean D***Manager, Operations

To Whom It May ConcernWe were able to speak with this customer on the phone today around 1:30PM ET and get them access to their account again so they should be all set.SincerelySean D***Manager of OperationsTuneCore

RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The issue is not just that Australia's PRO (***) believes that I have a sub publishing agreement with Tunecore. It is unclear HOW MANY FOREIGN PROs are working under this incorrect assumption. For example, I have been paid writer's share royalties from France's PRO SACEM, but NOT publisher's share royalties. This is the same thing that happened with [redacted] (Ireland), and several other foreign PROs. Where is this money? Tunecore will not tell me whether or not they have been mistakenly paid money from OTHER foreign PROs that was intended for me. In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted]

To Whom It May Concern, [redacted] had her account blocked on December [redacted] after we received multiple notices from our store partners that the releases on the account were involved in activities that violated their terms and conditionsBy agreeing to the TuneCore Terms and Conditions ( [redacted] ), our customers agree that TuneCore may terminate their account and block their ability to withdraw funds therefrom, in the event that TuneCore, in its sole discretion, suspects that an account has been subjected to and/or involved in infringing the intellectual property rights of third parties and/or engaging in otherwise fraudulent activityWhen [redacted] ' account was blocked on December ***, all of her releases should have been removed as well but one was missedWe do not have a record of previous communication attempts from the customer about this error prior to today but definitely want to help rectify this issueI have now taken the release down so that it will not renew in the future and refunded the renewal fee that took placeI have also double checked to make sure no other content is live in the account so this will not happen again SincerelySean D***Manager, Operations

To Whom It May Concern:As a company, once an account has had a transaction, TuneCore does not "close" an account. Our Finance department needs to maintain records and be able to track down accounts associated with all invoices. In addition, all stores report distirbution sales on a
two-month delay so accounts need to remain open so that customers can log in to access any possible future funds that are posted to an account. Not only is there a two-month delay in accounting, but in a rare instance some stores may have even further delays. Some stores process accounting quarterly and with iTunes Match (***), funds may be posted into accounts indefinitely. TuneCore also keeps accounts open so that customers can come back to view all historical sales information.As referenced in his complaint, *** *** was also a TuneCore Publishing Administration customer We did receive a request from him to terminate his publishing administration agreement with us, effective 10/*/2015. I can confirm that his agreement with us terminated effective October *, 2015. I’ve attached his termination letter in case this may be helpful (it also includes information from our Terms & Conditions about post-term collection). Also, while it is usually the client’s responsibility to notify the PRO that we are no longer the administrator, we reached out to BMI on August **, and asked them to remove TuneCore as the administrator since the client has not done so.I'm sorry *** *** is not satisfied with the responses he received from our Customer Care team but all e-mails were addressed within our advertised one-business day response time and all information that was provided to him was accurate.We apologized to *** *** regarding his content still being available in certain stores and immediately reached out to the stores in question to ask them to remove the content as soon as possible. We have records of requesting the initial take downs at the customer's request but unfortunately the stores did not comply. Keep in mind that any and all sales of *** ***'s content would still all go to his TuneCore account and TuneCore never keeps any percentage of distribution sales.In terms of piracy, we unfortunately have no way to control music piracy on the internet other than securing our own website and ensuring no musical content is leaked by our system.Regarding *** ***'s desired settlement, as stated above, we are unable to permanently delete or close *** ***'s account for financial reasons and for our records. At any point however, the customer can log into his account and change all contact information and personal information if they'd like and they never have to log in again. Also, TuneCore never took the customer's rights to their music or content for distirbution (***) and we have attached written proof/documentation of the termination of their Publishing agreement.Sincerely,SeanSean D***Manager of OperationsTuneCore

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

To Whom It May Concern: Regarding Case ID *** We have provided *** *** with extremely detailed sales reports in his TuneCore account regarding UPC ***. These reports come directly from stores and are posted to accounts upon receiving them (typically on a two-month
delay). Within this customer’s account they can view Daily Trend Reports under the “Money” tab on their TuneCore Dashboard. These Trend Reports show customers how their content is doing (regarding sales) for iTunes, *** and *** Music on a daily basis. Official sales reports are reported on a two-month delay and once those are posted to accounts the customer can view their Music Sales page in their account or they can choose to download the official reports as well (via .csv files). Prior to paying for any product or distribution in TuneCore, customers are able to view sample Sales Reports in their account so they can see exactly how sales will be reported and viewedAs *** *** mentions, TuneCore used iTunes Connect to deliver his content to the iTunes store. Not only that but TuneCore uses iTunes Connect to deliver all material for all of our customers interested in selling their music in iTunes or Apple Music. *** *** is asking for access to iTunes Connect, which is not possible. Again, because iTunes Connect is a program TuneCore uses to distribute and maintain the sales for ALL TuneCore customers we cannot give individual customers access to this program. If they had access, they would then be able to control all other TuneCore customers’ material and sales in iTunes. Nowhere in our Terms & Conditions (found here: ***) do we ever state that customers will be given access to iTunes Connect or any other of our store’s delivery or sales systems. TuneCore is a distribution company and by agreeing to our Terms & Conditions customers are agreeing to have us deliver their music to stores and have us track and report sales back to them that we receive from stores*** *** is correct in that as of today (August *, 2016) he has had a total of $reported to his account for the stream or sale of his music. He mentions not opting into Apple Music, but that is (screenshot attached showing Apple Music logo listed in his selected stores and it being checked off in his store list as well). If he’d like to remove his music from Apple Music he can do so at any time directly in his TuneCore account by un-checking the store in his Stores list for UPC ***. Regarding the sale of his music in iTunes, there have been no purchases reported (only streams in Apple Music & Spotify). After investigating with our accounting department, it looks like there are no additional sales associated with UPC *** to report so farWe have gone as far as we could by checking detailed error reports to see if by chance there was possibly a rare reporting error for his music sales, but no error has occurred. Here are a few things to consider: the accounting dates sometimes leave off a few days in the beginning or the end of a monthIf someone bought an album on July **, for example, iTunes won't necessarily process it until the beginning of August, which would then be reported to us in October since all sales are reported on a two-month delayIn his claim, *** *** is disputing an amount of $but has failed to produce receipts or proof of purchases. If he has receipts for sales that have not been accounted for, he can send them to us so we can show proof of the sales to the store in which the purchase was madeI will say that we have never had an example of sales occurring that the stores were not able to rectify, so if someone purchased music (and did not return it) the customer will get paidI’m not entirely sure how we can help *** *** regarding his final claim that TuneCore’s “…business is overall quite ludicrous” and that we “…are up to not good…”. TuneCore has been in business as one of the World’s largest music distribution companies for over years. *** *** also describes how *** listeners can set algorithms to continually stream their own music. This is actually monitored by *** and other streaming stores and considered streaming abuse. If caught, stores will sometimes remove content permanently from their store and withhold any sales they think were earned fraudulently so this something that should never be practicedSincerely Sean D*** Manager of Operations TuneCore

Dear ** *** - `We have been researching this issue further with *** and are currently awaiting a response from them. We will be back in touch as soon as we have further information (hopefully by next week).Thank you,TuneCore Publishing Administration

Regarding Case: ***To whom it may concern:The core of my claim is not in fact an amount of $but the fact that the amount of my claim is unknown by definitionTunecore is the firm from which I consume music distribution servicesTunecore agrees I own all the product rights to product with UPC ***This is not in disputeThe dispute is my rights as their consumer to, let's say, "audit" their recordsFor example, if Tunecore were in the botted-water business, and I were a consumer of Tunecore brand bottled-water, and I reasonably suspected the water was causing illness, I would ultimately be allowed to "audit" their recordsIn this case, the principle is just the sameAs a consumer of Tunecore's music distribution services, I unfortunately cannot just trust the records which they provide to me due to economic incentiveThe only way for me to verify the success of my product is to view all their recordsWithout this data I can never know the amount of my claim.Best regards,*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

To Whom It May Concern:There is an account in our system registered under "*** ***”. The email address associated with the account starts with *** The account was opened in January 2016.TuneCore is an annual subscription service. A $charge is for
the renewal of an album that was distributed in 2016.We’ve reached out to this customer by both email and phone and provided them with our Customer Care phone number as well. Once we hear back from this customer as to whether they’d like a refund for the recent renewal charge or keep it up (it could be a friend or family member they forgot they helped a year ago) we’ll be able to help them.Sincerely,Sean D***Manager, Operations

To Whom it May Concern:*** *** was a client of TuneCore Publishing Administration from until July During that time, we advised every foreign PRO of our rights to the works *** *** submitted to us, as was our contractual obligationIn August of TuneCore was contacted
by *** *** concerning certain compositions that were erroneously registered to TuneCore within the territory of AustraliaIt should be noted that we did not submit these registrationsIn an effort to correct this registration - though the error was no fault of ours- we contacted Native Tongue, our sub-publishing partner in Australia, who then worked in tandem with *** to amend the registration and recover the fundsThis error was expeditiously corrected to properly reflect *** *** Publishing as the sole administrator of the compositions listed belowIn addition, *** *** was provided with the dollar amounts for each composition that was erroneously sent to Native Tongue, our sub-publisherAn adjustment was processed by Madeleine R***, Copyright & Royalties Assistant of Native Tongue through *** and she confirms that the earnings will be accounted to the client in Quarter of due to the adjustment being part of the Quarter process*** *** *** *** * ***
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*** *** *** *** Additionally, the client inquired about earnings for the compositions we previously administered and he has been explained that until his new administrator updates his records with the global rights societies, TuneCore will still be displayed as the administratorHe has been instructed to have his new administrator assert their claim which would then cause the source to contact TuneCore for confirmation of his termination that took place on 07/**/This is standard industry practiceAny royalties sent to TuneCore will still be accounted to our former client through our quarterly accountings.SincerelyTuneCore Publishing

To Whom It May Concern:I'm very sorry for the miscommunication and delay in processing this refund.The confusion was that this customer used a Distribution Credit for the distirbution of their "Real Cats" album and we did in fact place a new Album Distribution Credit into their account on May...

[redacted].  However, this was not clearly explained so I do apologize.  The Album Distribution Credit has now been removed and a full refund of $29.99 has been processed.  We matched the refunds with exactly how the customer originally purchased the credit ($29.84 is back in this customer's TuneCore Balance and $0.15 has been refunded to their Credit Card).  Please note, the refund back to the Credit Card might take a few business days for it to appear in their Credit Card statement/balance.Again, I apologize for the confusion and lack of communication around this refund but the customer should be all set now.SincerelySean D[redacted]Manager of Operations

To whom it may concern:As mentioned in our response on August [redacted], we did receive a request from My Spiro to terminate his publishing administration agreement with us, effective 10/*/2015.  We also confirmed that his agreement with us terminated effective October *, 2015 and attached his termination letter in that response.  Also we mentioned "while it is usually the client’s responsibility to notify the PRO that we are no longer the administrator, we reached out to BMI on August **, 2016 and asked them to remove TuneCore as the administrator since the client has not done so."  For some reason it seems like our request on August [redacted] was not fulfilled by BMI so we wrote directly to Robert B[redacted] at BMI (who the customer mentions) again on October [redacted] asking them to remove TuneCore Digital Music from all of [redacted]'s registrations at BMI.  Again, this is something the client should actually be requesting with the PRO but we are more than happy make the request again as well.  If this customer stil feels this has not been processed he should be contacting BMI directly with the request.Sean D[redacted]Manager of OperationsTuneCore