Western Marketing

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Thank you for your letter of December 19thThe business reply was incorrectThey not only were out of gift cards, they were not going to he getting moreThis in spite of the promotion going to December 18, Remember, I was there on November , 2014! In addition, they will he "happy " to mail me a gift card because THEY DO NOT HAVE MY ADDRESS OR PHONE NUMBER.My complaint is 100% correct whereas their reply is NOTHave them mail you the gift card as they do have your address.Regards, [redacted] ***

To whom this may concern:We currently do not have any [redacted] gift cards in stockOnce we receive the next shippment, which should be in the next week or two, we will mail one to Mr***The address we have for Mr [redacted] is [redacted] ***.Sincerely, [redacted] Acura of PeoriaCustomer Relations Director

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Thank you for your letter of December 19th. The business reply was incorrect. They not only were out of gift cards, they were not going to he getting more. This in spite of the promotion going to December 18, 2014. Remember, I was there on November 24 , 2014! In addition, they will he "happy " to mail me a gift card because THEY DO NOT HAVE MY ADDRESS OR PHONE NUMBER.My complaint is 100% correct whereas their reply is NOT. Have them mail you the gift card as they do have your address.Regards,[redacted]

To whom this may concern:We currently do not have any [redacted] gift cards in stock. Once we receive the next shippment, which should be in the next week or two, we will mail one to Mr. [redacted]. The address we have for Mr. [redacted] is [redacted].Sincerely, [redacted] Acura of PeoriaCustomer Relations Director

To whom this may concern: Unfortunately, we were out of stock of the $25.00 [redacted] gift cards  when Mr. [redacted] arrived at our dealership. I did explain to him that the some restrictions may apply portion of the Sales Event flyer was covered under the while supplies last restriction....

However, we would be happy to mail Mr. [redacted] a gift card when we receive the next shippment.Best Regards, [redacted] Acura of PeoriaCustomer Relations Director