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Western Massachusetts Electric Company

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Western Massachusetts Electric Company Reviews (6)

In January Eversource increased their rate for electricity from $0.0844/KWH to $0.XXXXX/KWH, a 61.6% increase. I immediately changer to Consolidated Edison Solutions as my electricity supplier at a rate of $0.1099/KWH. Evidently their is something in the fine print that said Eversource could go back to the beininnig of the year and charge me their variable rate, $0.21/KWH. This resulted in $628.45 of additional billing for January through March. So here I am trying to save money by changing suppliers and Eversource is penalizing me $628.45. So much for a free market. Eversource made it more expensive to change than it would have cost to stay with them. Guess this is how they managed to give their CEO a $1.3 million per year raise. Was it legal? Yes. Was it clearly indicated that they could do this? No.Product_Or_Service: ElectricityDesired SettlementEversource should not be allowed to backcharge me a higher rate because I dropped them as my supplier. The original billing should be honored.Business Response AFTER REVIEW OF THE ACCOUNT, THE TRUE UP PROCESS WAS NOT DISCUSSED WITH THE CUSTOMER. THE ACCOUNT HAS BEEN CORRECTED TO REFLECT THE BASIC FIXED RATE

Restoring electric service for an elderly person in a timely manner.I have been going around in circles trying to get my friends electric restoredThis is the second time she has had her electric shut offShe is an fragile old woman who lives by herselfHer main breaker was on the first time when they tried to restore itTherefore not attempt was main to ring her door bell to see if her breakers could be shut offThey are to try again today, the is the second day with out heat or electricI can not believe that there is not a priority system in place and customer service is unable to contact the service department is certain fields to give a better eta for restored service as well as help an elderly person turn on her breakers once it is restoredI am in the process of filing all the necessary paper work for financial hardship and elderly protectionBut in the meantime the distress and discomfort your company has put her through is completely unreasonableWith modern technology and cell phones I find that communication and a priority system for the eldery is unacceptable.Desired SettlementJust turn on the electric immediately the bill has been paid!Business Response AFTER REVIEW OF THE ACCOUNT THE CUSTOMERS ELECTRIC SERVICE HAS BEEN RECONNECTED AS OF 10/24/IN AN EFFORT TO AVOID FUTURE SERVICE DISCONNECTIONS, THE CUSTOMER IS ENCOURAGED TO CALL CREDIT AND COLLECTIONS AT X-XXX-XXX-XXXX TO FURTHER DISCUSS ELDERLY PROTECTION AND FINANCIAL HARDSHIP.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)Let it go on record that the police had to get involved and our state representatives office had to call in order to get a response from your companyNot getting electric turned back on with in hours for an elderly person is unacceptableFinal Business Response AFTER REVIEW OF THE ACCOUNT THE COMPANY HAD NO RECORD OF AN ELDERLY PERSON AT THIS LOCATIONTHE CUSTOMER IS ENCOURAGED TO CALL CREDIT AND COLLECTIONS AT X-XXX-XXX-XXXX TO FURTHER DISCUSS ELDERLY PROTECTION AND FINANCIAL HARDSHIP

WMECO's Mass Save program offers a rebate for indirect water heaters. The heater I installed meets their stated criteria but they will not honor it.Following my Mass Save Home Energy Audit in August, I was given the following form:[redacted]This form states that there is a $300 rebate for Oil-fired Indirect Water Heaters, with the following eligibility requirement:"The new indirect water heater must be attached to an oil- or propane-fired heating system. Must be replacing freestanding or tankless water heater."After a consultation with our heating expert, we decided to install the Stiebel Eltron SBB300 Plus 80.6 Gallon Dual Coil Indirect Tank in our basement, hooked up to our oil furnace. The unit met the requirements of the Mass Save incentive program, and additionally had the option of future hookup to a solar array. However, we have no intention of installing solar paneling anytime soon and for our current purposes, the unit is being used as an extremely efficient, high-R-value indirect tank - higher than non-solar models, and at a comparable price. Other than the solar hookup option (that we are not using), and the higher R-value (higher efficiency), there is no difference whatsoever in the functionality of our tank and a non-solar-capable indirect tank.Mass Save has claimed that we do not qualify for their rebate program because the SBB300 is a Solar tank, and not an indirect water heater. In my view, this is objectively inaccurate. While the SBB300 has the capacity to take solar energy, it is being used with our oil furnace in the exact same way as a non-solar-capable tank would be. The only difference is that this model has the capacity to accept solar energy in the future.When I contacted Mass Save for clarification on which models were and were not considered acceptable for installation, they directed me back to the guidelines I had used to determine that the SBB300 would indeed be acceptable. By their OWN criteria, this tank should be valid for the refund.Desired SettlementI expect to receive the $300 rebate promised for an indirect, oil-powered water heater, which is what I have installed in my home.Business Response AFTER REVIEW OF THE ACCOUNT THE CUSTOMER WILL BE GIVEN THE APPROPRIATE REBATE. THE CUSTOMER WILL BE CONTACTED BY A COMPANY REPRESENTATIVE WITHIN OUR ENERGY EFFICIENCY GROUP TO DISCUSS THE MATTER FURTHER.

We lost power when branches fell on wires during a storm; WMECO reps made several promises to restore power but instead cut off the lines. On Wednesday, November 26 at approximately 5:30p.m. we lost power because heavy, wet snow caused some branches to fall down on the wires going from pole to pole and pole to our house. The wires were on the ground and blocking a part of the street and our driveway. We immediately contacted WMECO and they assured us that a crew would be out to move the live wires and help us. The Customer Service Rep stated that WMECO was responsible for the wires going up to the house and pole to pole. We also contacted local police to notify them. Seeing as it was a storm and there were many outages in the area, we figured it would take a few hours. Shortly after, my wife received a call that there were 19 houses in our neighborhood without power and that the power was promised to be restored by 7:40 that evening. The power was not restored and the crews did not come by. The next day, Thursday November 27th, we called multiple times to see when someone would come to move the wires and restore power. They started telling us that it was not their responsibility to fix the wires going from the pole to our house and we would have to hire an electrician to fix that, but that the crews would come by and remove the branches from the wires and restore power. (We had an outage before where the wires from our house to the pole were torn down and WMECO restored them). We called an electrician, and upon arrival he said he could not do anything until WMECO cleaned up the branches on the wires and restored the wires. All he would have to do is just hook the power cord for us. Again, a full day went by and no one from WMECO came by. The next morning, Friday November 28th, we saw that crews had come by and everyone on the street had power except us. We called the electrician and upon arrival he said that the crew had snipped the wires going to our house and caused more damage and twice the cost and that now we would need them to come back, hook up the wire that goes from the pole to our house, we would need a building inspector to inspect it, and then he could hook the power cord up, but since they had snipped the wire with branches still on it, it had ripped some of the connections to the house (that had not been previously damaged) and it would take more work and money. We called WMECO again (probably call #12 in total at this point) and they said there was nothing they could do, until I told them they themselves told us in the beginning that they would take care of it and that the electrician had seen that they caused more damage than necessary. The rep then spoke with her supervisor and told me that they would come by the end of the day to restore the wire and power up to the house. We did not have any crews come by and we are still without power. After calling WMECO yet another time, they said that they tried calling my wife and I around 4:30. Neither of us received any calls from them, and we had our phones next to us all day, receiving calls from the electrician and others without a problem. This is very poor customer service. We have 2 young children and we have been without power in the winter cold. WMECO promised they would take care of the problem, but instead made it worse, and after promising to fix that problem as well, still have not delivered on their promise. Desired SettlementWe would like our power restored and reimbursement for any costs of services of the electrician and all other expenses incurred on our part as part of this ordeal. Business Response AFTER REVIEW OF THE ACCOUNT THE CUSTOMERS POWER HAS BEEN RESTORED. THE CUSTOMER MAY FILE A CLAIM FOR ANY COSTS INCURRED. THE CUSTOMER MY FILE A CLAIM BY CALLING CUSTOMER SERVICE AT XXX-XXX-XXXX. THE REPRESENTATIVE WILL TAKE THE CUSTOMERS INFORMATION AND MAIL A CLAIM SUBMISSION FORM OR OTHER NOTIFICATION WITHIN 24 HOURS OF THE NEXT WORKING DAY VIA US MAIL. UPON RECEIVING THE CLAIM SUBMISSION FORM THE CUSTOMER MUST COMPLETE IT, FOLLOWING THE DIRECTIONS IN THE COVER LETTER AND INCLUDING ALL REQUESTED DOCUMENTS. PLEASE NOTE THAT COMPLETING THIS CLAIM FORM IS NOT A GUARANTEE OF PAYMENT. UPON WMECO'S RECEIPT OF THE COMPLETED CLAIM FORM AND PROOFS OF LOSS, THE CUSTOMERS CLAIM WILL BE ASSIGNED TO A CLAIMS ADJUSTER, WHO WILL INVESTIGATE THE CLAIM AND DETERMINE IF THERE IS ANY LIABILITY ON THE PART OF WMECO. ON MOST CLAIMS A DECISION WILL BE REACHED WITHIN 45 DAYS. HOWEVER, IF THERE ARE COMPLEX ISSUES INVOLVED OR IF ADDITIONAL INFORMATION IS NEEDED, THE PROCESS MAY TAKE LONGER.

w. ma electric says I owe for services at an address I have not occupied for 14 yearsi closed my business, [redacted] in 2001. I closed all accounts. since then 2 other businesses have occupied that address and it sold this year. apparently it was left with a balnce of $368.00 and they somehow contacted me for final payment. I called them and they said I would hear back soon, I received a collection notice yesterday. I called western ma electric and after 36 minutes was told they could do nothing and I need to take it up with the collection agency. I called them and they asked me to suooply information in 48 hours showing I was not there for 14 years. The building was sold and the company who owned it, [redacted] fuel, is no longer in business. I feel that the burden of proof has been dumped on me when their records show I haven't made the payments on this account in 14 years and my personal electric bill I have with them is paid each month on time. It makes no sense that this is my bill but again, I need to provide the proof. II am requesting all charges be dropped from my account and I receicve a letter showing this is not on my credit.Desired SettlementI want the bill corrected and my name removed from the account. I also want proof that the credit agency will remove this from my report if it has been sent as well as WMECO to do the same.Business Response AFTER A REVIEW OF THE ACCOUNT OUR RECORDS DO NOT INDICATE A REQUEST TO END SERVICE WAS SUBMITTED BY THE CUSTOMER. A REQUEST TO TRANSFER SERVICES WAS MADE ON 10/31/2013 AND AS OF 11/2/13 SERVICE WAS TRANSFERRED TO A DIFFERENT CUSTOMER. THERE WERE NO REQUESTS TO TRANSFER SERVICE PRIOR TO THE 10/31/2013 DATE; THEREFORE, THE CUSTOMER IS RESPONSIBLE FOR ALL CHARGES ON THE ACCOUNT. THE ACCOUNT HAS BEEN SENT TO A THIRD PARTY AGENCY. THE CUSTOMER MAY CONTACT THE THIRD PARTY AGENCY AT X-XXX-XXX-XXXX AND PAY OFF THE FINAL BALANCE OR DISCUSS A MUTUALLY AGREEABLE ARRANGEMENT.

This company is reporting an account from CT on my credit report and I have never lived in CT. I have lived in Maine my entire life. I am being called and reporting on for this account which was not mine. I have disputed with collection agencies and have no luck, am harassed and am very upset.Desired SettlementPlease remove my account from all three major credit reporting agencies, and stop harassing me. this account was NOT mine, I have never lived there.Business Response AFTER REVIEW OF THE ACCOUNT THE CUSTOMER CALLED THE [redacted] DEPARTMENT ON 9/23/2014 TO DISCUSS THE BALANCE IN QUESTION FOR BOTH [redacted] AND [redacted] THERE WAS DISCUSSION REGARDING IDENTITY THEFT, HOWEVER, NO CONTACT WAS MADE BY THE CUSTOMER AFTER SUCH DATE TO MAKE THE IDENTITY THEFT CLAIM. THE CUSTOMER MAY CONTACT [redacted] DEPARTMENT AT X-XXX-XXX-XXXX TO MAKE AN IDENTITY THEFT CLAIM. AFTER A THOROUGH INVESTIGATION IS PERFORMED THE COMPANY WILL DETERMINE IF THE CUSTOMER IS RESPONSIBLE FOR THE BALANCE IN QUESTION. IF IT IS DETERMINED THE CUSTOMER IS NOT RESPONSIBLE FOR THE BALANCE IN QUESTION THE CUSTOMERS CREDIT REPORT WILL BE UPDATED.

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Description: Utility Companies

Address: 1 Federal Street, Building 111-4A, Springfield, Massachusetts, United States, 01105

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