Western Orthopaedics P.C.

I am rejecting this response because:The events that occurred per the staff is not correct. The monies owed were 196.00 back in 2014. I was not aware of the invoice until I was notified by one of your staff. On a few occasions , but I do have a terminal brain disease that limits me from remembering every event. I did explain to your staff that I did have Medicaid in 2014 and that should have been covered by that coverage. I did contact the office recently to attempt to make an appointment and also explained yet again that I indeed have a terminal brain disease I would be willing to pay the balance of the invoice but they continued to handle me unprofessionally and advised me that the did not want my business due to the fact of the complaints I made regarding the way the way the staff treated me and complaints were lodged  with upper management. The staff laughed at me and told me that I was a liar about what was reported when I had witnesses in the room listening to how they were talking to me. This business is in my community and I have been told that they also mistreat people of color as well as those that are poverty stricken. I want people in my community to treat me with dignity and respect and they did not.
Sincerely,
[redacted]

This patient called asking for an appointment.  She claimed to have no insurance and would pay cash, which is fine. However, in confirming demographics the government website showed she had active Medicaid.  Asking us to see her for cash means we would be commiting insurance fraud. ...

Further research showed that despite her saying she had not been seen here before, she had.  We have medical records and a balance that she never paid. We will not commit insurance fraud and we deserve to be paid for our services.  She treated my staff with tremendous disrespect. She will not be seen here for these reasons.