Western Radio

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me? We
waited days for a response from John Wayne without AC service in the second floor of our home? We then called another AC company to provide an estimate on the repairs? They completed the work at a fraction of the original estimate provided by John Wayne, two-thirds less than their cost, to be exact? We then asked our roofer if he could possibly cover the repair cost? He wanted us to be satisfied customers, so he agreed? We consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I accepted the business reply which stated they could have handled my situation differently!
Regards,
*** ***

We've made several attempts to reach our customer directly to resolve their concern but have not been able to reach themWe will be honoring her request for a refund and agree that there was miscommunication on our part with regards to the service callIf she would like to discuss further please
have her call *** *** at ***We apologize for any inconvenience.?

Customer concerns were addressed and resolved directly with our customer, we deem this matter closed.?

We have made several attempts to reach our customer directly but have failed to do soWe reviewed her concerns and what transpired on the day of service and agree with her that we could've handled her situation differentlyOur response was not up to our standards and would appreciate the
opportunity to make things right by her

Complaint: ***
I am rejecting this response because:
Regards,
*** ***

We've reached out to Mrs*** and have resolved this matter directly with herWe deem this matter closed.?