Western Reserve Hospital

This complaint is not Summa Health - It is Western Reserve HospitalSumma is a minority partner in this hospital however has no input into day to day operationsComplainant needs to address this with Western Reserve Hospital directly.Thank you

I am rejecting this response because: This hospital has still not explained why after days their system still didn't recognize my payment and sent me another bill instead of a thank you letter telling me this invoice was paid in fullWhy is your accounting system not recognizing a payment for days and then prints another bill on 8/11/asking for another $145? That's the ISSUEI understand it posted the $payment on 8/1/after being submitted on your website on 7/29/Most banks do not process payments over the weekend and they remain in a pending state until MondayYour system had days to recognize the paymentWhy didn't it do that? It clearly wasn't the end of the billing cycle if you print statements on the 11thSo what happened in the meantime? Is this wasting hospital money and resources by not recognizing money in your bank from your customersThat's the ISSUEI can understand if the bill was printed on the 1st or the 2nd of the month, but not days later on the 11th

Katrina ** M***10:AM (minutes ago)***Good morning, My name is Katrina M*** and I am the patient Experience Specialist for Western Reserve HospitalWe appreciate you bringing this complaint # *** to our attentionThe concern was
investigated and closed with a resolution sent to the patient on Dec 1st ,Please let me know if you need any additional information. Sincerely, Katrina *M***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

(Revdex.com Copied from original document.)Dear Mr....

[redacted],This letter is in response to your concerns expressed to the Revdex.com regarding your three payments made on our website not posting immediately which caused you to receive another bill. I apologize for this inconvenience which caused you so much concern. I have enclosed a copy of your current billing statement which indicates your three payments were received on your account via your Visa on the actual dates you made them but the last one did not post until August 1st.We appreciate you taking the time to express your concerns. Your feedback is extremely valuable helping us grow and address the needs of our patients. If we can be of any further assistance, either now or in the future, please feel free to contact us at any time.Sincerely,Gail F[redacted]Patient Experience Leader[redacted]

This complaint is not Summa Health - It is Western Reserve Hospital. Summa is a minority partner in this hospital however has no input into day to day operations. Complainant needs to address this with Western Reserve Hospital directly.Thank you