Western Reserve Restaurant Management

Wendy's does not advertise a time on their late night media If this customer has heard a time, if they could please let me know WHERE she heard that - what radio or TV station stated a time? Each of our locations close at different times and the hours are posted on the doors I'm sorry they were not open when you stopped in The Westlake, OH location is open until 1:Mon-Thursday and 2:00AM on Friday and Saturday Sunday's are usually earlier And that is through the drive through only The dining rooms close even earlier Usually 11PM or midnight Sorry for any confusion

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I did NOT get the refund I sought, but I was given coupons for small value meals which I guess is a similar value, depending on what value meal orderedI thought after the hassle I had to go through they would have done more for mebut the coupons do have value close to what I was ripped off at the store so I do not really see much purpose in pursuing this any furtherhowever it has tainted my view of Wendy's and I probably will not be going there very often Regards, [redacted]

This business response was provided Revdex.com via phone.Wendy's Supervisor contacted the consumer last week and this matter has been resolved

Business responded:We feel that our resolution to the customer's issue had more than compensated her We had told her we would be handling the issue and did send her free coupons that were worth more than her original orderWe will not be continuing with this any further

Business responded to complaint.This guest never even tried to contact us first, before going to you! We did handle it We spoke with her, apologized and have sent several coupons to her on 12/18/15.Thank-you and Merry Christmas! *** ***, PHRDirector of HR and
MarketingWestern Reserve Restaurant Management, Inc

HR is correct about me not contacting the restaurant. At that point after a long day I was home and settled. I was not coming back out. But it was important enough for me to alert the Revdex.com because apparently there was some lack of training for whomever was the preparer of the sandwich. I do detect a bit of a tone from their response which is uncalled for. Yes someone offered to mail me so me coupons and I accepted their "resolve" to the issue. But considering this isn't the first time I've ordered a burger from this location and it was raw, I'm certain I will not patronize this establishment anymore.   Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

This business response was provided Revdex.com via phone.Wendy's Supervisor contacted the consumer last week and this matter has been resolved.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending...

it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I did NOT get the refund I sought, but I was given 3 coupons for small value meals which I guess is a similar value, depending on what value meal ordered. I thought after the hassle I had to go through they would have done more for me... but the coupons do have value close to what I was ripped off at the store so I do not really see much purpose in pursuing this any further... however it has tainted my view of Wendy's and I probably will not be going there very often.
Regards,
[redacted]

Wendy's does not advertise a time on their late night media.  If this customer has heard a time, if they could please let me know WHERE she heard that - what radio or TV station stated a time?  Each of our locations close at different times and the hours are posted on the doors.  I'm...

sorry they were not open when you stopped in.  The Westlake, OH location is open until 1:00 Mon-Thursday and 2:00AM on Friday and Saturday.  Sunday's are usually earlier.  And that is through the drive through only.  The dining rooms close even earlier.  Usually 11PM or midnight.  Sorry for any confusion.