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Western Resources Title Reviews (4)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Once again, Western Resources Title is not telling the truthBrian [redacted] has called my complaint "erroneous and without merit" however, he has also stated "Mr [redacted] was insisting that we revise our payoff to the underlying lender, essentially paying them less than what was called for in their payoff instructions, and then remit the difference directly to him." This is a lie that can be easily proven by the factsAt no point ever did I communicate to Western or [redacted] that I was asking them to pay less than the payoff instructions and remit the difference to himThis is an outrageous lieI would like to see some evidence of thisIn fact, I had no contact or even awareness of [redacted] until AFTER his company paid the wrong amount that was NOT the payoffHow could I ask him to revise the payoff after he had already made it? [redacted] contradicts himself throughout this letter, especially in his falsehood that I insisted that they revise their payoff and remit the difference to meIt's not possibleThis is a lieIt is also a vicious lie that Western followed the payoff instructionsThey did not [redacted] and company INTENTIONALLY paid the wrong amountThe amount that was given to the lender was the amount that would have been owed had Escrow closed AFTER August Escrow closed over a month in advanceWestern intentionally paid the future amount and decided to let the bank sort things out instead of doing their jobsThe bank ultimately DID sort this out and provided a refund due to Western's mistake [redacted] insists that he paid the right amount to the lenderIf this is the case, why was the amount that was paid over three thousand dollars more than the Lender expectedIf that was the case, why did the lender remit the balance to me? If Western had paid off the actual amount in the payoff instructions, as [redacted] LAUGHABLY indicates that he did, why was there a balance due to us? [redacted] is lying to you as he lied to me to cover his company's laziness and ineptitude [redacted] further indicates "Clearly, Mr [redacted] did not understand this process and it seems apparent that he was expecting the balance of his payoff proceeds to be greater than they were and/or also to receive them much sooner than he did." However, I clearly DO understand this process better than he doesI know what the payoff amount wasI know that [redacted] and company paid off the incorrect amount intentionallyI did receive 100% of what was owed to me, in spite of the fact that it was significantly later than if [redacted] and his people had done their jobs properlyReady [redacted] 's response proves how inconsistent he is and how easily he is lying and attempting to pass the buck again [redacted] indicates at one point that he paid off the proper amount, then within the same letter indicates that he is "certain" the lender will return the amount to meHow can both be true? Either [redacted] and his company did their jobs correctly and there is no balanceor [redacted] and his company intentionally paid the wrong amount (which he, himself, has admitted in writing to doing), and there is a balance to be remitted to me [redacted] and Western mishandled their one job and overpaid, choosing a future amount that would be owed if there were no payments and the close of Escrow was over a month laterit is very unfortunate that he consistently blames the customer when his own words prove that he and his bad company, are the ones in the wrongThis will not go away just because [redacted] wants it to Regards, [redacted] ***

Dear Ms***,">I am in receipt of a complaint made against Western Resources Title and myself, a copy of which is attached herewithAlso attached as a Word document is our response to the complaint submitted to the Revdex.comWe find the complaint filed by Mr*** to be erroneous and completely without meritWe are in the business of closing on real estate transaction and we provide both title and escrow services in this regardWe research the title to real property, close and make the loan payoffs on thousands of transactions each yearWe work closely with lenders across the country and when making loan payoff’s we are required to follow the lender’s instructions to title exactlyTo do less jeopardizes the closing of the transaction and opens our company up to potential lossMr*** was insisting that we revise our payoff to the underlying lender, essentially paying them less than what was called for in their payoff instructions, and then remit the difference directly to himIt is the responsibility of the underlying lender being paid off to audit their file after the receipt of the payoff funds from the title company and then return any remaining balance due to their borrowerClearly, Mr*** did not understand this process and it seems apparent that he was expecting the balance of his payoff proceeds to be greater than they were and/or also to receive them much sooner than he didI’m certain the lender did their best to process his transaction as quickly as possible while auditing the closing out of his loan with them and to return any remaining proceeds due to him in an expeditious fashionIf you have further questions in this regard, please do not hesitate to contact me directly
Best regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Once again, Western Resources Title is not telling the truth. Brian [redacted] has called my complaint "erroneous and without merit" however, he has also stated "Mr. [redacted] was insisting that we revise our payoff to the underlying lender, essentially paying them less than what was called for in their payoff instructions, and then remit the difference directly to him." This is a lie that can be easily proven by the facts. At no point ever did I communicate to Western or [redacted] that I was asking them to pay less than the payoff instructions and remit the difference to him. This is an outrageous lie. I would like to see some evidence of this. In fact, I had no contact or even awareness of [redacted] until AFTER his company paid the wrong amount that was NOT the payoff. How could I ask him to revise the payoff after he had already made it? [redacted] contradicts himself throughout this letter, especially in his falsehood that I insisted that they revise their payoff and remit the difference to me. It's not possible. This is a lie. It is also a vicious lie that Western followed the payoff instructions. They did not. [redacted] and company INTENTIONALLY paid the wrong amount. The amount that was given to the lender was the amount that would have been owed had Escrow closed AFTER August 25. Escrow closed over a month in advance. Western intentionally paid the future amount and decided to let the bank sort things out instead of doing their jobs. The bank ultimately DID sort this out and provided a refund due to Western's mistake.  [redacted] insists that he paid the right amount to the lender. If this is the case, why was the amount that was paid over three thousand dollars more than the Lender expected. If that was the case, why did the lender remit the balance to me? If Western had paid off the actual amount in the payoff instructions, as [redacted] LAUGHABLY indicates that he did, why was there a balance due to us? [redacted] is lying to you as he lied to me to cover his company's laziness and ineptitude. [redacted] further indicates "Clearly, Mr. [redacted] did not understand this process and it seems apparent that he was expecting the balance of his payoff proceeds to be greater than they were and/or also to receive them much sooner than he did." However, I clearly DO understand this process better than he does. I know what the payoff amount was. I know that [redacted] and company paid off the incorrect amount intentionally. I did receive 100% of what was owed to me, in spite of the fact that it was significantly later than if [redacted] and his people had done their jobs properly. Ready [redacted]'s response proves how inconsistent he is and how easily he is lying and attempting to pass the buck again. [redacted] indicates at one point that he paid off the proper amount, then within the same letter indicates that he is "certain" the lender will return the amount to me. How can both be true? Either [redacted] and his company did their jobs correctly and there is no balance... or [redacted] and his company intentionally paid the wrong amount (which he, himself, has admitted in writing to doing), and there is a balance to be remitted to me. [redacted] and Western mishandled their one job and overpaid, choosing a future amount that would be owed if there were no payments and the close of Escrow was over a month later. it is very unfortunate that he consistently blames the customer when his own words prove that he and his bad company, are the ones in the wrong. This will not go away just because [redacted] wants it to. 
Regards,
[redacted]

Review: Western Resources Title was involved with my close of escrow for my home sale. They horribly mishandled their portion of this and (by their own admission in writing) they gave the lender a payout of over three thousand dollars more than what was owed to them, by selecting a future date's payout that would only be valid if we had made no more payments. The actual payout went down by one thousand dollars, not up by two thousand dollars. The actual payout to the bank was $456,208.94. Western chose to instead provide the bank with a shocking $460,190.32. There is no excuse for such action which has caused serious, serious financial issues.I am at this point one day away from being kicked out of my new apartment. Western's Senior Vice President, [redacted], personally admitted this wrongdoing in writing and indicated that he stands by the action. [redacted] was dismissive and unprofessional, clearly attempting to merely shut me up and thinking I would go away. Further, in spite of the fact that I made very clear that time was of the essence, [redacted] took over forty-eight hours to contact me back and he merely stated what he had already put in writing (no better than a copy and paste).[redacted] claims that Western followed their own "proper procedures" in willingly selecting the wrong monetary amount for the payout (which would have been effective had Escrow closed after August 25, 2014. Escrow actually closed July 21, 2014). This is by [redacted]'s own written admission that I can easily provide to you.Western is an unscrupulous and lazy company whose negligence has done great damage to me and may cause me to lose my new home. Let me make this clear. We sold our home at a profit. Western delayed those profits and the lending institution took weeks to sort through the mess that [redacted] and his irresponsible staff created. This is negligent and damaging and something must be done to properly prevent them from doing this to other good people.Desired Settlement: Should I be thrown out of my apartment due to Western's negligence, I expect Western to pay for any fees or court costs as well as late fees that I will incur getting back into my home. The Revdex.com should do something to prevent [redacted] and his staff from such terrible actions ever again. There is no excuse for this mishandling. If the Revdex.com can do anything to stop these horrendous business practices, I humbly request that you do so.Some proper compensation must be made.

Business

Response:

Dear Ms. [redacted],

I am in receipt of a complaint made against Western Resources Title and myself, a copy of which is attached herewith. Also attached as a Word document is our response to the complaint submitted to the Revdex.com. We find the complaint filed by Mr. [redacted] to be erroneous and completely without merit. We are in the business of closing on real estate transaction and we provide both title and escrow services in this regard. We research the title to real property, close and make the loan payoffs on thousands of transactions each year. We work closely with lenders across the country and when making loan payoff’s we are required to follow the lender’s instructions to title exactly. To do less jeopardizes the closing of the transaction and opens our company up to potential loss. Mr. [redacted] was insisting that we revise our payoff to the underlying lender, essentially paying them less than what was called for in their payoff instructions, and then remit the difference directly to him. It is the responsibility of the underlying lender being paid off to audit their file after the receipt of the payoff funds from the title company and then return any remaining balance due to their borrower. Clearly, Mr. [redacted] did not understand this process and it seems apparent that he was expecting the balance of his payoff proceeds to be greater than they were and/or also to receive them much sooner than he did. I’m certain the lender did their best to process his transaction as quickly as possible while auditing the closing out of his loan with them and to return any remaining proceeds due to him in an expeditious fashion. If you have further questions in this regard, please do not hesitate to contact me directly.

Best regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Once again, Western Resources Title is not telling the truth. Brian [redacted] has called my complaint "erroneous and without merit" however, he has also stated "Mr. [redacted] was insisting that we revise our payoff to the underlying lender, essentially paying them less than what was called for in their payoff instructions, and then remit the difference directly to him." This is a lie that can be easily proven by the facts. At no point ever did I communicate to Western or [redacted] that I was asking them to pay less than the payoff instructions and remit the difference to him. This is an outrageous lie. I would like to see some evidence of this. In fact, I had no contact or even awareness of [redacted] until AFTER his company paid the wrong amount that was NOT the payoff. How could I ask him to revise the payoff after he had already made it? [redacted] contradicts himself throughout this letter, especially in his falsehood that I insisted that they revise their payoff and remit the difference to me. It's not possible. This is a lie. It is also a vicious lie that Western followed the payoff instructions. They did not. [redacted] and company INTENTIONALLY paid the wrong amount. The amount that was given to the lender was the amount that would have been owed had Escrow closed AFTER August 25. Escrow closed over a month in advance. Western intentionally paid the future amount and decided to let the bank sort things out instead of doing their jobs. The bank ultimately DID sort this out and provided a refund due to Western's mistake. [redacted] insists that he paid the right amount to the lender. If this is the case, why was the amount that was paid over three thousand dollars more than the Lender expected. If that was the case, why did the lender remit the balance to me? If Western had paid off the actual amount in the payoff instructions, as [redacted] LAUGHABLY indicates that he did, why was there a balance due to us? [redacted] is lying to you as he lied to me to cover his company's laziness and ineptitude. [redacted] further indicates "Clearly, Mr. [redacted] did not understand this process and it seems apparent that he was expecting the balance of his payoff proceeds to be greater than they were and/or also to receive them much sooner than he did." However, I clearly DO understand this process better than he does. I know what the payoff amount was. I know that [redacted] and company paid off the incorrect amount intentionally. I did receive 100% of what was owed to me, in spite of the fact that it was significantly later than if [redacted] and his people had done their jobs properly. Ready [redacted]'s response proves how inconsistent he is and how easily he is lying and attempting to pass the buck again. [redacted] indicates at one point that he paid off the proper amount, then within the same letter indicates that he is "certain" the lender will return the amount to me. How can both be true? Either [redacted] and his company did their jobs correctly and there is no balance... or [redacted] and his company intentionally paid the wrong amount (which he, himself, has admitted in writing to doing), and there is a balance to be remitted to me. [redacted] and Western mishandled their one job and overpaid, choosing a future amount that would be owed if there were no payments and the close of Escrow was over a month later. it is very unfortunate that he consistently blames the customer when his own words prove that he and his bad company, are the ones in the wrong. This will not go away just because [redacted] wants it to.

Regards,

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Description: Escrow Service

Address: 625 The City Dr #150, Orange, California, United States, 92868

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