Western Station Apartment

To whom it may concern, Unfortunately, Ms***’s home was damaged due to a leak in the home aboveThe leak was in no way intentional nor were we aware until contacted by Ms*** on December 5thWater entered her home resulting in the need for dehumidifiers, fans, and the kitchen
ceiling sheetrock to be repairedDuring the repairs, the home was habitable, and the kitchen was available for the resident’s useThe initial sheetrock repair was not done properlyMs*** contacted the community manager and asked her to look at the repairIt was agreed that additional repairs were needed by bothThe community manager scheduled for the ceiling to repaired again which was completedSince the second repair, Ms*** has not mentioned any issues or additional repairs needed to the onsite staffA $gift card was given to the resident in December after she expressed a concern that the fans would result in a higher than electric billJanuary 25, the resident brought in a copy of her electric bills for the billing cycle prior to the leak as well as, the cycle during the time the fans were in her homeThe difference was $At that time, an additional gift card of $was offered to fully reimburse her for her electric usageAdditionally, a $rental concession was given for her inconvenienceMs*** was not pleased with our offer and threatened to file a complaint with the Revdex.com unless we increased the amount being offeredTo date she has not picked up the $gift card however, the $concession has been posted to her accountTo our knowledge all repairs have been completed and are satisfactory to the residentWe have attempted to reimburse Ms*** for the additional electricity used, which she has refused, and given an additional concession for the inconvenience she has experiencedKind regards

Complaint: ***
I am rejecting this response because: I was never given or offered a $gift cardI was offered a $gift card recently and have yet to pick it up because I feel the situation is not resolved.
Regards,
*** ***

Complaint ID#: ***Response:*** originally applied February 20, for #165, a square foot one bedroom, one bath homeHer $payment made upon application was returned due February 23, *** was notified of the returned payment however, was unresponsiveHer application was
denied March 1, due to the returned payment and being unable to reach *** within a weekMarch 16, *** contacted the site and wished to reapplyAnother applicant had applied for #March 14, making it no longer available*** opted to apply for #104, a square foot, one bedroom, one bath homeShe made three payments totaling $via money order at the time she re-applyingTo date these are the only payments we have received that have not been returned*** took possession of #on March 16, She made a $payment for her pro-rated March rent which was returned March 23, A notice to vacate for non-payment of rent and notice of returned payment were posted to the inside of the main door of *** home March 23, Eviction was filed April 3, due to *** outstanding March balance of $Due to *** being delinquent she was not eligible to receive the $1,rent discount to be taken off of April 2018, her first full monthAs of now, *** has made a total of five payment totaling $1,Of those, two totaling $1,have been returnedNo rent payments have been made for March or April *** current balance is $2,for rent and other sums since her move in dateWe have not been notified of any maintenance issues in *** home since she took possessionWe would be more than happy to address any concerns in her apartment; however, we cannot stop eviction proceedings until her balance is paid in full.

To whom it may concern, Unfortunately, Ms. [redacted]’s home was damaged due to a leak in the home above. The leak was in no way intentional nor were we aware until contacted by Ms. [redacted] on December 5th. Water entered her home resulting in the need for dehumidifiers, fans, and the kitchen...

ceiling sheetrock to be repaired. During the repairs, the home was habitable, and the kitchen was available for the resident’s use. The initial sheetrock repair was not done properly. Ms. [redacted] contacted the community manager and asked her to look at the repair. It was agreed that additional repairs were needed by both. The community manager scheduled for the ceiling to repaired again which was completed. Since the second repair, Ms. [redacted] has not mentioned any issues or additional repairs needed to the onsite staff. A $100 gift card was given to the resident in December after she expressed a concern that the fans would result in a higher than normal electric bill. January 25, 2018 the resident brought in a copy of her electric bills for the billing cycle prior to the leak as well as, the cycle during the time the fans were in her home. The difference was $123.34. At that time, an additional gift card of $25 was offered to fully reimburse her for her electric usage. Additionally, a $75 rental concession was given for her inconvenience. Ms. [redacted] was not pleased with our offer and threatened to file a complaint with the Revdex.com unless we increased the amount being offered. To date she has not picked up the $25 gift card however, the $75 concession has been posted to her account. To our knowledge all repairs have been completed and are satisfactory to the resident. We have attempted to reimburse Ms. [redacted] for the additional electricity used, which she has refused, and given an additional concession for the inconvenience she has experienced. Kind regards

Complaint: [redacted]
I am rejecting this response because: I was never given or offered a $100 gift card. I was offered a $25 gift card recently and have yet to pick it up because I feel the situation is not resolved. 
Regards,
[redacted]