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Western Termite & Pest Control Reviews (1)

Initial Business Response /* (1000, 5, 2015/08/25) */
Contact Name and Title: Advanced Window Corp.
Contact Phone: [redacted]
Contact Email: [redacted]@advancedwindow.com
To respond to Shelby's complaint, there are a couple of things that have to be brought up first.
Shelby called a total of...

four times, each time not giving us the serial number from the window, hence why we couldn't move forward with helping her. Without this serial number, we don't have a way to prove that this is our window, and we are unable to pull up information on the glass size or window size. We only go out to service our product, and when it's an issue outside of what the warranty covers, there is always a minimal charge of $90.00 for the service, plus the cost of the parts or glass that need to be repaired. This is a normal protocol. When Shelby called, she never gave us any measurement of the window, which is why an estimated cost for the glass was about 50-60 dollars. We were unable to give her an exact price for the glass, because we didn't have the exact size of the glass or window, because she never provided the serial numbers.
Shelby was very rude on the phone from the moment anyone picked up the phone. She was yelling and swearing at everyone, simply because she wanted a free service.
We will not provide a free service, one because the window is still not known to be ours, and two, because even if it was our window, glass cracks are not covered under warranty. The only time we provide a free service, is if the window is ours, and if it is covered under a warranty.
We gave Shelby the option to bring the sash in so that there wouldn't have to be a $90.00 service charge to go out there to replace the glass, and there would only be a charge for the glass.
Since she rudely declined the option to bring the sash in with the broken glass and still insisted on a free service to change out her glass for $50.00, we told her that we will not be able to help her.
With every employee that she spoke with, she rudely spoke with them and yelled at them, when they were trying to help.
Not a single employee hung up on her. She hung up on us after screaming and swearing through the phone when we told her that if she would like a service, there is always a service fee, unless it is a service that is covered under the warranty.
We couldn't be more clear when it came to the policy of getting a window pane repaired.
When she first called, she simply asked how much the cost would be to repair a glass, without providing the serial numbers, or the glass size for an estimate. We gave her an average price range, for the glass. She never once mentioned that she needed a service until calling for the 3rd time. When she did mention the service, we told her that there would be a service fee, which she did not agree upon.
With many efforts to try to help her, we didn't get anywhere due to her not agreeing to the service and glass charge.
If Shelby would like the glass replaced in her window, she would have to bring the sash in, we would measure out the glass to get the exact size of the glass to get the exact price of the glass.
If she would like us to go out to service her window, there will be a service charge regardless, plus the cost of the glass. That is, and always has been our policy.
If Shelby doesn't like either option, we will not be able to help her, and she will have to find a different company to help her.

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Address: Rt. 38 & Buttonwood Ave., Maple Shade, New Jersey, United States, 08052

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www.advancedwindow.com

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Shady, yet now dead: once upon a time this website was reported to be associated with Western Termite & Pest Control, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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