After ordering several loafs of sherry rock and insulation, I suddenly couldn't get a delivery scheduled..I called tines to talk to Stan and finally after not requiring my calls for weeks the owner got on the phone and said the wouldn't deliver anyone to my protect for absolutely no reason.!! Totally mystified..I wasn't rude ever..till then that is
I've been to this store location for exam/prescription twice - for glasses and for contacts/glasses
2015: Ordered glasses and was told they would take approx days After days I had to contact the company to get status only to find out that the pair they received had broken and a new pair was ordered (From overseas??) and would be another week This pattern continued for the next months I waited months for them to finally get a pair of glasses - the store gave me months of contacts in the interim, however I continued to use my old glasses as contacts were a new thing for me and not what I was initially in for
2017: Went for my exam and saw a substitute Dr as regular Dr was on vacation Was fitted for contacts and told they could take a few weeks to come in because of the custom fit When they arrived, the prescription was completely wrong and I couldn't see anything at all The regular Dr was back in the office and reviewed my records only to fi
On 0/13/I purchased glasses with *** As my prescription changed we discussed we might need to use the exchange if that frame would not work out in regards to adjustingI paid he out of pocket amount and went home
After a few days I decided it would be better to change to frame before I had them on in case the lenses and I contacted the storeThey said it was still possible to change the frame and if this needed to be done immediatelyYes it was possible and no it could wait a few days so I went in the Saturday after that and picked out my new frameThey did not think the lenses exchange needed to be used and I never heard back until weeks ago when I got to pick up my new frameAt no point was made clear to me that I already had used my insurance exchange for the lenses I decided I was not happy with the frame and went in on SaturdayI talked to a representative and he said I was within days and could do exchange and if needed I would get either refund or had to
After ordering several loafs of sherry rock and insulation, I suddenly couldn't get a delivery scheduled..I called tines to talk to Stan and finally after not requiring my calls for weeks the owner got on the phone and said the wouldn't deliver anyone to my protect for absolutely no reason.!! Totally mystified..I wasn't rude ever..till then that is
I've been to this store location for exam/prescription twice - for glasses and for contacts/glasses
2015: Ordered glasses and was told they would take approx days After days I had to contact the company to get status only to find out that the pair they received had broken and a new pair was ordered (From overseas??) and would be another week This pattern continued for the next months I waited months for them to finally get a pair of glasses - the store gave me months of contacts in the interim, however I continued to use my old glasses as contacts were a new thing for me and not what I was initially in for
2017: Went for my exam and saw a substitute Dr as regular Dr was on vacation Was fitted for contacts and told they could take a few weeks to come in because of the custom fit When they arrived, the prescription was completely wrong and I couldn't see anything at all The regular Dr was back in the office and reviewed my records only to fi
On 0/13/I purchased glasses with *** As my prescription changed we discussed we might need to use the exchange if that frame would not work out in regards to adjustingI paid he out of pocket amount and went home
After a few days I decided it would be better to change to frame before I had them on in case the lenses and I contacted the storeThey said it was still possible to change the frame and if this needed to be done immediatelyYes it was possible and no it could wait a few days so I went in the Saturday after that and picked out my new frameThey did not think the lenses exchange needed to be used and I never heard back until weeks ago when I got to pick up my new frameAt no point was made clear to me that I already had used my insurance exchange for the lenses I decided I was not happy with the frame and went in on SaturdayI talked to a representative and he said I was within days and could do exchange and if needed I would get either refund or had to