Western Union

On December 20th 2018 I sent myself some money from the US to Mexico using Orlandi Valutas services in order to fund a trip for a family wedding occurring December 31st 2018. I was told that the money would be available for pickup the next day and stay available for up to a year. When I got to my destination in Mexico on December 28th I went to pick up my money from Monte Escobedo, Zacatecas and was told that there was no money received from Orlandi Valuta available for pickup. I inquired where else I could pick up my money and was told that it could be picked up on Sunday December 30th in Huejucar, Jalisco. I was told to be there before 8 am in order to make sure they don’t run out of money. I woke up at 5 am and drove for an hour and a half, stood in line out in the cold street for another hour and a half only to be told that the business was not going to open on Sunday. I did the same trip the next day December 31st (the day of the wedding) and stood in line along with about 30 other people only to be told by a representative of Orlandi Valuta that no money was available for any withdrawals for any of us. I asked if the company had ever been sued for their terrible services and the representative told me it would be beneficial for his location so they could actually be sent money. I never ended up being able to withdraw my money in Mexico where I needed it and had to wait to get back to the US in order to get my money back. I would not recommend anyone use this service in order to send money from the US to Mexico either to themselves or their family.

I paid $10 to wire transfer $55 to Mexico on May 24, 2015, and called 2 days later to please cancel the transaction. They told me to wait 24 hours tp transfer the money back to the store I sent it out of. The store has not received anything, and when I call Orlandi Valuta they do not give me a straight answer about the status of the refund.

Confirmation number for transfer