Western Valley Auto Lube, Inc.

After purchasing a used car I took it to Western Valley Auto that same day for inspection so I could register itWhen the inspection was done, they gave me the keys and as I pulled out of the bay the front right tire fell off because the lug nuts were not tightened causing damage to the body of the car and wheelThe employee forced the tire back on the car and told me they couldn't help because they did not do body workDriving home, I noticed the car shakingApparently the lug nuts were destroyedThey didn't care about the damage they caused or that I could have wrecked and been injured

I am filing this complaint on behalf of my yr old granddaughter She purchased a used car on Fri July 21stThat same day she took it to Western Valley Auto for inspection so she could register itWhen the inspection was done, she was given her keys and as she pulled out of the bay her front right tire fell off due to the lug nuts not being tightened causing damage to the body of the car and wheelThe employee forced the tire back on the car and told her they couldn't help her as they did not do body workDriving home, she noticed the car shakingApparently the lug nuts were destroyedThey were not concerned with her (or possibly others) SAFETYUpon advise from the insurance co we have tried to contact the owner regarding damage issues to no availAn employee told me over the phone that they would pick up the car and fix it themselvesFor obvious reasons, I declinedNow her option is to file an insurance claim and her rates will go up due to no fault of her own