The customer's hood was damaged was as scheduled to be replacedUpon replacement, we found the latch bent as well and worked with the bent hood but would not work with the replacement hoodWe informed the customer and he authorized replacementThe customer asked us to replace the existing chrome but it was bent and could not be re-usedThe customer then authorized purchase of a replacement trimThe repair time would have gone faster had the customer authorized a complete repair initially, but was working on a budgetRegardless, the lead time was reasonable considering we repainted the entire vehicle
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]I have pictures of the work on my bumperthe passenger side headlight is not flush with the bumper so water will get in a short out my headlight Regards, [redacted] ***
The condition the customer refers to was present in the bumper prior to our work and was not part of the indicated repairsIn order to address that issue, the bumper would have to be replaced, which is what we recommendAgain, he had declined to replace the bumper due to costWe consider the matter closedThe "before" photos of the area are attached
My complaint is after I filed the first complaint against these people about there garbage work they call me yesterday running there mouth's saying they did the repair for free but didn't have to and that's pure BS I informed them that they had to in the first place because they didn't do it right the first time.Told them it was going to be that or legal action then hung upthen they called me back to harass me but I hung up again.I would like you to inform them not to contact me ever again
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] my response is they were contracted to cut and repair the corner of cab also and I have witness to this and they did not do as they were paid to do this is fraud Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I was not aware of any missing pieces of the hood until a little over weeks later, days PASSED my original estimate of 5-daysi then authorized the replacement of the trimAfter the trim was replaced days later I was then told the latch needed replacementWhy not tell me all that at once? I then authorized replacement of the latch and that yet took another dayMind you this was AFTER they already had my vehicle for two weeksBudget was not a factorRegardless going to them was a complete waste of my time and my hood is STILL not what it use to beI will be going up there later to use my warranty to have the hood properly placedThanks but this is all I have to say on this matter
Regards,
Mr***'s vehicle was repaired according to the written repair orderWe have photos showing the patch panels that we cut and welded into his bedsidesHe returned months later with minor surface rust on the inner lip of the wheel well outside of the repair area, and beyond the warranty period and we made the repairs to his truck FREE OF CHARGEAfter his complaint with the Revdex.com, we attempted to contact him to resolve his concerns and he was rude and hung up on usFuthermore, as this website is a public forum, we are considering file suit against him for slander
Customer authorized work on his Nissan Maxima to repair the front bumper and replace the front upper grill with a Nissan OEM partMaaco recommended to replace bumper but customer declined due to costOld material in the bumper from a unknown prior repair reacted during the paint bake cycle
The bumper was repaired and repainted promptly at no additional costCustomer picked up the vehicle and left without paying, constituting THEFT in the amount of $Customer returned after we threatened to call the police to report the theftAlthough the entire repair took only days, we still provided a $refund to the customer due to his dissatisfaction and inconvenienceAfterwards, the customer complained that we had installed the wrong grillHe was unruly and unreasonableThe customer did not understand that his original broken grill had been painted black by the previous owner of the carThe Original OEM Nissan grill is dark grey metallic, which is what the customer ordered, paid for, and is what was installedWe consider this matter closed
Our shop provided patch panel repairs for Mr*** in July of At that time, he was informed and signed paperwork understanding that patch panels carry only a day warrantyHe returned months later with minor surface rustAlthough the vehicle was out-of-warranty, we provided repairs free of charge and delivered the vehicle in a timely mannerThe customer told us he was happy and also that he recommends Maaco to everyone he knowsWe were surprised to see his complaint filed with the Revdex.com and contacted him directly to try to understand his concerns
The customer's hood was damaged was as scheduled to be replaced. Upon replacement, we found the latch bent as well and worked with the bent hood but would not work with the replacement hood. We informed the customer and he authorized replacement. The customer asked us to replace the existing chrome...
but it was bent and could not be re-used. The customer then authorized purchase of a replacement trim. The repair time would have gone faster had the customer authorized a complete repair initially, but was working on a budget. Regardless, the lead time was reasonable considering we repainted the entire vehicle.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I have pictures of the work on my bumper. the passenger side headlight is not flush with the bumper so water will get in a short out my headlight
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
My complaint is after I filed the first complaint against these people about there garbage work they call me yesterday running there mouth's saying they did the repair for free but didn't have to and that's pure BS I informed them that they had to in the first place because they didn't do it right...
the first time.Told them it was going to be that or legal action then hung up. then they called me back to harass me but I hung up again.I would like you to inform them not to contact me ever again
Our shop is open 3 hours on Saturday and there is one estimator. In those 3 hours, we wrote 16 estimates. That's an average of 1 estimate every 11 minutes, which includes meeting the customer, walking the vehicle with the customer, discussing their needs and wants, writing the estimate in the...
computer, providing them with a hardcopy, and reviewing the estimate with the customer face to face to address any questions or concerns in a friendly and helpful manner. Many of the estimates written that day were scheduled the same day. To put it mildly, we were busy. Mr. [redacted] arrived last and had no appointment. I stayed late to help everyone out but he had walked out before I could even meet with him. Quite frankly, if this is how he conducts himself - getting impatient and walking out and then going to the Revdex.com without even contacting me - then I am not the least bit interested in his business, and I'll make of note of that in our system.
Mr. [redacted] came in for a collision estimate on his
2014 Rav-4 several months ago. At the...
time he said he did not have insurance
and wanted us to save him money by attempting to repair instead of replacing
the rear hatch. This is how the estimate was written. The customer authorized
the repairs on 6/29/15 and work was started on 6/30/15. After disassembly we
found hidden damage. We attempted to repair the hatch (at the same price) but
found that the original factory high strength steel panel was buckling and we
could not get a true surface for mounting the replacement glass. At that point
we determined the only solution was to replace the hatch so we stopped work and
called the customer. We informed the customer that we would credit the work
done towards the cost of replacing the hatch, but he declined and wanted to
stop all work. We explained that he would be liable for work completed plus
supplier restocking fees on the parts already ordered and received. The
customer agreed, paid for the parts, signed a release and took his vehicle. Throughout
the process we kept the customer fully informed, provided timely updates, and explained
costs in detail. A week later [redacted] came in to complain. Our transaction was solely with Mr. [redacted]. At no point was [redacted] involved in contracting,
authorizing, cancelling, or paying for the work. We were courteous and polite with both [redacted] and [redacted] AT ALL TIMES. We found Mr. [redacted] to be reasonable and easy to work but unfortunately, [redacted] was hostile and shouted at us with foul language. We consider this matter closed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] my response is they were contracted to cut and repair the corner of cab also and I have witness to this and they did not do as they were paid to do this is fraud
Regards,
[redacted]
The customer's hood was damaged was as scheduled to be replacedUpon replacement, we found the latch bent as well and worked with the bent hood but would not work with the replacement hoodWe informed the customer and he authorized replacementThe customer asked us to replace the existing chrome but it was bent and could not be re-usedThe customer then authorized purchase of a replacement trimThe repair time would have gone faster had the customer authorized a complete repair initially, but was working on a budgetRegardless, the lead time was reasonable considering we repainted the entire vehicle
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]I have pictures of the work on my bumperthe passenger side headlight is not flush with the bumper so water will get in a short out my headlight Regards, [redacted] ***
The condition the customer refers to was present in the bumper prior to our work and was not part of the indicated repairsIn order to address that issue, the bumper would have to be replaced, which is what we recommendAgain, he had declined to replace the bumper due to costWe consider the matter closedThe "before" photos of the area are attached
My complaint is after I filed the first complaint against these people about there garbage work they call me yesterday running there mouth's saying they did the repair for free but didn't have to and that's pure BS I informed them that they had to in the first place because they didn't do it right the first time.Told them it was going to be that or legal action then hung upthen they called me back to harass me but I hung up again.I would like you to inform them not to contact me ever again
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] my response is they were contracted to cut and repair the corner of cab also and I have witness to this and they did not do as they were paid to do this is fraud Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
I answered that my case was never resolvedMy bumper placement is off The wrong grill is still onMy money was not refunded.Anthony
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I was not aware of any missing pieces of the hood until a little over weeks later, days PASSED my original estimate of 5-daysi then authorized the replacement of the trimAfter the trim was replaced days later I was then told the latch needed replacementWhy not tell me all that at once? I then authorized replacement of the latch and that yet took another dayMind you this was AFTER they already had my vehicle for two weeksBudget was not a factorRegardless going to them was a complete waste of my time and my hood is STILL not what it use to beI will be going up there later to use my warranty to have the hood properly placedThanks but this is all I have to say on this matter
Regards,
Mr***'s vehicle was repaired according to the written repair orderWe have photos showing the patch panels that we cut and welded into his bedsidesHe returned months later with minor surface rust on the inner lip of the wheel well outside of the repair area, and beyond the warranty period and we made the repairs to his truck FREE OF CHARGEAfter his complaint with the Revdex.com, we attempted to contact him to resolve his concerns and he was rude and hung up on usFuthermore, as this website is a public forum, we are considering file suit against him for slander
Customer authorized work on his Nissan Maxima to repair the front bumper and replace the front upper grill with a Nissan OEM partMaaco recommended to replace bumper but customer declined due to costOld material in the bumper from a unknown prior repair reacted during the paint bake cycle
The bumper was repaired and repainted promptly at no additional costCustomer picked up the vehicle and left without paying, constituting THEFT in the amount of $Customer returned after we threatened to call the police to report the theftAlthough the entire repair took only days, we still provided a $refund to the customer due to his dissatisfaction and inconvenienceAfterwards, the customer complained that we had installed the wrong grillHe was unruly and unreasonableThe customer did not understand that his original broken grill had been painted black by the previous owner of the carThe Original OEM Nissan grill is dark grey metallic, which is what the customer ordered, paid for, and is what was installedWe consider this matter closed
Our shop provided patch panel repairs for Mr*** in July of At that time, he was informed and signed paperwork understanding that patch panels carry only a day warrantyHe returned months later with minor surface rustAlthough the vehicle was out-of-warranty, we provided repairs free of charge and delivered the vehicle in a timely mannerThe customer told us he was happy and also that he recommends Maaco to everyone he knowsWe were surprised to see his complaint filed with the Revdex.com and contacted him directly to try to understand his concerns
The customer's hood was damaged was as scheduled to be replaced. Upon replacement, we found the latch bent as well and worked with the bent hood but would not work with the replacement hood. We informed the customer and he authorized replacement. The customer asked us to replace the existing chrome...
but it was bent and could not be re-used. The customer then authorized purchase of a replacement trim. The repair time would have gone faster had the customer authorized a complete repair initially, but was working on a budget. Regardless, the lead time was reasonable considering we repainted the entire vehicle.
This matter has already been thoroughly reviewed and closed by the Revdex.com.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I have pictures of the work on my bumper. the passenger side headlight is not flush with the bumper so water will get in a short out my headlight
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
My complaint is after I filed the first complaint against these people about there garbage work they call me yesterday running there mouth's saying they did the repair for free but didn't have to and that's pure BS I informed them that they had to in the first place because they didn't do it right...
the first time.Told them it was going to be that or legal action then hung up. then they called me back to harass me but I hung up again.I would like you to inform them not to contact me ever again
Our shop is open 3 hours on Saturday and there is one estimator. In those 3 hours, we wrote 16 estimates. That's an average of 1 estimate every 11 minutes, which includes meeting the customer, walking the vehicle with the customer, discussing their needs and wants, writing the estimate in the...
computer, providing them with a hardcopy, and reviewing the estimate with the customer face to face to address any questions or concerns in a friendly and helpful manner. Many of the estimates written that day were scheduled the same day. To put it mildly, we were busy. Mr. [redacted] arrived last and had no appointment. I stayed late to help everyone out but he had walked out before I could even meet with him. Quite frankly, if this is how he conducts himself - getting impatient and walking out and then going to the Revdex.com without even contacting me - then I am not the least bit interested in his business, and I'll make of note of that in our system.
Mr. [redacted] came in for a collision estimate on his
2014 Rav-4 several months ago. At the...
time he said he did not have insurance
and wanted us to save him money by attempting to repair instead of replacing
the rear hatch. This is how the estimate was written. The customer authorized
the repairs on 6/29/15 and work was started on 6/30/15. After disassembly we
found hidden damage. We attempted to repair the hatch (at the same price) but
found that the original factory high strength steel panel was buckling and we
could not get a true surface for mounting the replacement glass. At that point
we determined the only solution was to replace the hatch so we stopped work and
called the customer. We informed the customer that we would credit the work
done towards the cost of replacing the hatch, but he declined and wanted to
stop all work. We explained that he would be liable for work completed plus
supplier restocking fees on the parts already ordered and received. The
customer agreed, paid for the parts, signed a release and took his vehicle. Throughout
the process we kept the customer fully informed, provided timely updates, and explained
costs in detail. A week later [redacted] came in to complain. Our transaction was solely with Mr. [redacted]. At no point was [redacted] involved in contracting,
authorizing, cancelling, or paying for the work. We were courteous and polite with both [redacted] and [redacted] AT ALL TIMES. We found Mr. [redacted] to be reasonable and easy to work but unfortunately, [redacted] was hostile and shouted at us with foul language. We consider this matter closed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] my response is they were contracted to cut and repair the corner of cab also and I have witness to this and they did not do as they were paid to do this is fraud
Regards,
[redacted]