Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]
On June 13, this customer came into the carwash to wash her vehicle. After her vehicle was done she left the facility and came back 1hr later to say there was damages to her window trim of her vehicle. She stated that it was a brand new vehicle and that it happened when she got the her car washed....
As I was looking around the vehicle she had the same damages on top of the vehicle where the trim is at for the roof racks on the passenger side (a few dots). I explained to the customer that there is no product that we have that will do this kind of damage. She just pointed out the trim on the windows but as I was inspecting the vehicle I pointed out the other parts of the vehicle. I also pointed out that she had bumper damage to the vehicle in which she had no clue about. From this time I explained to the customer that it was not us that did the damages and she was alright with it. Almost 1 to 2 weeks later she stated she went to the dealer and the dealer told her that it was the car wash that did it and she wanted us to pay for it. I have yet to receive any phone call from her insurance company about these damages as my cashiers are really good at writing down who calls and passes that information on to me if I cannot receive the phone calls at that moment. If it was our chemicals it would be over the whole vehicle as I have seen many vehicles with the same trim come into our facility with the same damages before getting a car wash. When we prep the vehicle, we just use a degreaser to spray down the side mirrors and front bumper of the vehicle. We do not spray down the top of the vehicle as this part had the same damages (a few dots on the passenger side). If this happened inside of our tunnel we would have noticed it on several vehicles that came out right after hers. Then from there we would shut down our facility and get our maintenance worker to find out what exactly happened and pay for all damages on the vehicles that were damaged.
If the customer would like to bring her vehicle here we will show her that it was not any of our chemicals that damaged her vehicle. We can tape a good spot that is on the already damaged part and she is more then welcome to sit outside with us while we use the same chemicals we used the first time on her vehicle.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]
On June 13, this customer came into the carwash to wash her vehicle. After her vehicle was done she left the facility and came back 1hr later to say there was damages to her window trim of her vehicle. She stated that it was a brand new vehicle and that it happened when she got the her car washed....
As I was looking around the vehicle she had the same damages on top of the vehicle where the trim is at for the roof racks on the passenger side (a few dots). I explained to the customer that there is no product that we have that will do this kind of damage. She just pointed out the trim on the windows but as I was inspecting the vehicle I pointed out the other parts of the vehicle. I also pointed out that she had bumper damage to the vehicle in which she had no clue about. From this time I explained to the customer that it was not us that did the damages and she was alright with it. Almost 1 to 2 weeks later she stated she went to the dealer and the dealer told her that it was the car wash that did it and she wanted us to pay for it. I have yet to receive any phone call from her insurance company about these damages as my cashiers are really good at writing down who calls and passes that information on to me if I cannot receive the phone calls at that moment. If it was our chemicals it would be over the whole vehicle as I have seen many vehicles with the same trim come into our facility with the same damages before getting a car wash. When we prep the vehicle, we just use a degreaser to spray down the side mirrors and front bumper of the vehicle. We do not spray down the top of the vehicle as this part had the same damages (a few dots on the passenger side). If this happened inside of our tunnel we would have noticed it on several vehicles that came out right after hers. Then from there we would shut down our facility and get our maintenance worker to find out what exactly happened and pay for all damages on the vehicles that were damaged.
If the customer would like to bring her vehicle here we will show her that it was not any of our chemicals that damaged her vehicle. We can tape a good spot that is on the already damaged part and she is more then welcome to sit outside with us while we use the same chemicals we used the first time on her vehicle.