Initial Business Response / [redacted] (1000, 5, 2016/01/22) */ We have no evidence in our system to show that Nitrogen was not installed in the vehicleNitrogen will only minimize the affect of the cold air, but not eliminate it completelyTire pressure will still decrease in extreme cold with Nitrogen in the tiresHowever mistakes do happen so as a gesture of good faith and in hopes to retain [redacted] as a customer, we offered to completely drain the air out of his tires and put nitrogen back in (at no charge of course) so we could both be sure they are done properlyNitrogen is like regular air in that it will need to be topped up from time to time to hold tire pressure, so we also offered to top them up complimentary going forward as neededWe also offered [redacted] a complimentary tire rotation and inspection on his tiresHe was also offered a free oil change, which is a $value, which is the same price as a Nitrogen Fill for his trouble We feel we have done everything in our power to make the situation right with the customer and plan no further financial compensation for Mr [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) they haven't addressed the fact that they or rather their tech tried to install cheaper tires which they should have in their system [redacted] they gave me a free oil change for that deal [redacted]
Initial Business Response /* (1000, 5, 2016/01/22) */
We have no evidence in our system to show that Nitrogen was not installed in the vehicle. Nitrogen will only minimize the affect of the cold air, but not eliminate it completely. Tire pressure will still decrease in extreme cold with...
Nitrogen in the tires. However mistakes do happen so as a gesture of good faith and in hopes to retain [redacted] as a customer, we offered to completely drain the air out of his tires and put nitrogen back in (at no charge of course) so we could both be sure they are done properly. Nitrogen is like regular air in that it will need to be topped up from time to time to hold tire pressure, so we also offered to top them up complimentary going forward as needed. We also offered [redacted] a complimentary tire rotation and inspection on his tires. He was also offered a free oil change, which is a $64.95 value, which is the same price as a Nitrogen Fill for his trouble.
We feel we have done everything in our power to make the situation right with the customer and plan no further financial compensation for Mr. [redacted].
Initial Consumer Rebuttal /* (3000, 7, 2016/01/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
they haven't addressed the fact that they or rather their tech tried to install cheaper tires which they should have in their system [redacted] they gave me a free oil change for that deal. [redacted]
Initial Business Response / [redacted] (1000, 5, 2016/01/22) */ We have no evidence in our system to show that Nitrogen was not installed in the vehicleNitrogen will only minimize the affect of the cold air, but not eliminate it completelyTire pressure will still decrease in extreme cold with Nitrogen in the tiresHowever mistakes do happen so as a gesture of good faith and in hopes to retain [redacted] as a customer, we offered to completely drain the air out of his tires and put nitrogen back in (at no charge of course) so we could both be sure they are done properlyNitrogen is like regular air in that it will need to be topped up from time to time to hold tire pressure, so we also offered to top them up complimentary going forward as neededWe also offered [redacted] a complimentary tire rotation and inspection on his tiresHe was also offered a free oil change, which is a $value, which is the same price as a Nitrogen Fill for his trouble We feel we have done everything in our power to make the situation right with the customer and plan no further financial compensation for Mr [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) they haven't addressed the fact that they or rather their tech tried to install cheaper tires which they should have in their system [redacted] they gave me a free oil change for that deal [redacted]
Initial Business Response /* (1000, 5, 2016/01/22) */
We have no evidence in our system to show that Nitrogen was not installed in the vehicle. Nitrogen will only minimize the affect of the cold air, but not eliminate it completely. Tire pressure will still decrease in extreme cold with...
Nitrogen in the tires. However mistakes do happen so as a gesture of good faith and in hopes to retain [redacted] as a customer, we offered to completely drain the air out of his tires and put nitrogen back in (at no charge of course) so we could both be sure they are done properly. Nitrogen is like regular air in that it will need to be topped up from time to time to hold tire pressure, so we also offered to top them up complimentary going forward as needed. We also offered [redacted] a complimentary tire rotation and inspection on his tires. He was also offered a free oil change, which is a $64.95 value, which is the same price as a Nitrogen Fill for his trouble.
We feel we have done everything in our power to make the situation right with the customer and plan no further financial compensation for Mr. [redacted].
Initial Consumer Rebuttal /* (3000, 7, 2016/01/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
they haven't addressed the fact that they or rather their tech tried to install cheaper tires which they should have in their system [redacted] they gave me a free oil change for that deal. [redacted]