Westgate Chrysler Jeep Dodge RAM

Earnest Green and Scott Summers worked with me on every concern I had for the remote purchase of my Jeep certified 2021 Renegade, and there were many after an unfortunate sale bungle I experienced with another well known, large scale dealer.

Scott and Earnest provided every bit of information I requested and more, confirmed ever assurance I needed, included images to show me the transportation prep as it was occurring, and topped things off with complimentary Sirius radio for a few months to boot. I started talks with these guys extremely jaded and skeptical, but left more than pleased. I got a hell of a deal and was very well cared for. Much thanks to them both.

I'm normally a tolerance and patient person, but after three negative experiences at the service department of Westgate Chrysler Dodge Jeep RAM I'm compelled to write a review to prevent other potential customers from making the same mistake that I did I have had multiple satisfactory experiences, but the frequency and magnitude of Westgate trying to syphon money is unacceptable for a business that wants customers to trust them The first incident was a result of me foolishly buying an extended oil change package from the dealership I paid extra for the synthetic oil and as is reasonable, I expected them to use synthetic oil when I brought it in for a change Much to my surprise, the itemized receipt of the warranty oil change listed out the bulk conventional oil they they use While the dealership did replace the oil with what they should have put in my car in the first place, it was an unnecessary hassle and inconvenience The second incidence of Westage CDJR trying to squeeze money from unsuspecting and trusting customers was having a service advisor strongly recommend hundreds of dollars of maintenance activities that, per Dodge in the car's maintenance guide, either did not need to be performed for tens of thousands of additional miles, or should not be performed at all Some of the recommended service, in addition to being unnecessary, can damage your vehicle if performed incorrectly The final experience that will keep me from ever returning to Westgate CDJR is my current situation involving a damaged tire and an included Road Hazard warranty that apparently was never issued Despite the original receipt indicating that the tires purchased at the dealership include road hazard coverage, not only was that never issued when I purchased the tires (less than years ago), but it has been over a week and this still isn't resolved and I'm still getting a run around Everyone I've spoken to has given me a different story and pointed to different departments (or companies entirely) I have spoken with two advisors (several days apart), who both committed to resolving this with their manager and calling back first thing the next morning, and have not heard back from either of them I can't imagine how much money they have essentially stolen from customers who paid for road hazard and never realized they never received it It sickens me I'm done with this dishonest company

I purchased a Volvo XCin April of On the day of purchase, there were a few items the salesman said he would have fixed by the dealership and the car would be given a complete look over to find any issues that would require work done I never heard back from the salesmanAfter a week, I called and was told the salesman was firedThe manager looked through his paperwork and said there was nothing written down that they would do anything to my car after it was purchased I called the dealership more times to express my anger and ask what they would do to fix the problem They allowed me to bring in the car to fix a few of the issues and said they would look the car over When I left, I was under the assumption that everything was done as said and there was nothing else wrong with the car ( as I was told everything looked fine) As of today, I have spent another $5,on the car for most issues that could have and should have been found There is something going wrong with this car every 2-months I called WestGate multiple times last year to express my concern, ask questions and see what could be done....yet I received nothing in return There were a few times I never even got a call back I am beyond upset with this dealership and the way they have treated me I feel they sold me a [redacted] car, knew it all along and used the " It's a used car." excuse to unload it without care or concern for the customerI would tell people, Think twice before buying a car from this dealership

Do not buy a used vehicle from Westgate Jeep Purchased a used Silverado, paid full asking price and the saleman said "you getting a good truck" Less than a month, truck began running rough and check engine light came on Took the truck back to Westgate, fouled plugs, which they replaced the spark plugs under the 3month/3k mile warranty I was over the 3k miles, but only a week over the warranty, and the truck started running rough again with the check engine light Decided to take the truck to a Chevy dealer to get it properly diagnosed, the verdict was bad pistons and rings I had the Chevy dealer go ahead and do the repairs, more or less an engine rebuild They were prompt and provided a loaner car
Frustrated about the situation, decided to contact Westgate to let them know about the ordeal and to see if they would reimburse for any of the repairs Spoke to the sales person, then service manager and finally the general manager The GM said I should have contacted them before authorizing repairs and/or should have purchased an extended warranty Hindsight, I wouldn't have bought the truck
If buying a used vehicle, purchase a certified and not from Westgate

I'm normally a tolerance and patient person, but after three negative experiences at the service department of Westgate Chrysler Dodge Jeep RAM I'm compelled to write a review to prevent other potential customers from making the same mistake that I did. I have had multiple satisfactory experiences, but the frequency and magnitude of Westgate trying to syphon money is unacceptable for a business that wants customers to trust them.

The first incident was a result of me foolishly buying an extended oil change package from the dealership. I paid extra for the synthetic oil and as is reasonable, I expected them to use synthetic oil when I brought it in for a change. Much to my surprise, the itemized receipt of the warranty oil change listed out the bulk conventional oil they they use. While the dealership did replace the oil with what they should have put in my car in the first place, it was an unnecessary hassle and inconvenience.

The second incidence of Westage CDJR trying to squeeze money from unsuspecting and trusting customers was having a service advisor strongly recommend hundreds of dollars of maintenance activities that, per Dodge in the car's maintenance guide, either did not need to be performed for tens of thousands of additional miles, or should not be performed at all. Some of the recommended service, in addition to being unnecessary, can damage your vehicle if performed incorrectly.

The final experience that will keep me from ever returning to Westgate CDJR is my current situation involving a damaged tire and an included Road Hazard warranty that apparently was never issued. Despite the original receipt indicating that the 4 tires purchased at the dealership include road hazard coverage, not only was that never issued when I purchased the tires (less than 2 years ago), but it has been over a week and this still isn't resolved and I'm still getting a run around. Everyone I've spoken to has given me a different story and pointed to different departments (or companies entirely). I have spoken with two advisors (several days apart), who both committed to resolving this with their manager and calling back first thing the next morning, and have not heard back from either of them. I can't imagine how much money they have essentially stolen from customers who paid for road hazard and never realized they never received it. It sickens me. I'm done with this dishonest company.

I purchased a 2004 Volvo XC90 in April of 2014. On the day of purchase, there were a few items the salesman said he would have fixed by the dealership and the car would be given a complete look over to find any issues that would require work done. I never heard back from the salesman. After a week, I called and was told the salesman was fired. The manager looked through his paperwork and said there was nothing written down that they would do anything to my car after it was purchased. I called the dealership 3 more times to express my anger and ask what they would do to fix the problem. They allowed me to bring in the car to fix a few of the issues and said they would look the car over. When I left, I was under the assumption that everything was done as said and there was nothing else wrong with the car ( as I was told everything looked fine). As of today, I have spent another $5,000 on the car for most issues that could have and should have been found. There is something going wrong with this car every 2-3 months. I called WestGate multiple times last year to express my concern, ask questions and see what could be done....yet I received nothing in return. There were a few times I never even got a call back. I am beyond upset with this dealership and the way they have treated me. I feel they sold me a [redacted] car, knew it all along and used the " It's a used car." excuse to unload it without care or concern for the customer. I would tell people, Think twice before buying a car from this dealership.

I had an amazingly positive experience with the Westgate Personnel. [redacted] was very professional and attentive. He helped us find exactly what we were looking for. He was very approachable and answered all of our 50 million questions thoroughly and with the utmost of patience. We HIGHLY recommend Westgate and especially suggest requesting [redacted]
The excellence of our Westgate experience did not end with [redacted] We purchased more than one vehicle and had the pleasure of conducting business with 2 of the finest finance men you could imagine. [redacted] and [redacted] worked hard to help us achieve fair pricing for our vehicles and affordable payments. Their knowledge of the financing procedure was evident as was their expertise in solving any and all "hiccups" that occurred during the finalizing process.
Westgate - THANK YOU for employing such fantastic team members! We look forward to conducting business with you again in the not so near future!. :)

Same thing happened to us as the person who purchased the 2004 Volvo XC90. We purchased a 2007 Ford Explorer in July 2016. On the day of purchase, there were a few items the salesman said he would have fixed by the dealership. We signed a "We Owe" you document that said Westgate would "Repair the engine knocking noise". After several e-mails and 2.5 weeks, we called the dealer back and was told the salesman no longer worked there. The manager we talked to looked through the paperwork and said there was nothing written down or no "We Owe" document. We drove the car down there and "oh ya, now I remember". We were given a loaner car and 3 days later where told "its the fuel injector. its a normal sound for that type of car/that age of car". They said there was nothing wrong with the car and therefore nothing to fix. I referenced the "We Owe" document and again, they there was nothing they could do. In fact, they told us that they could sell the car to hundreds of people with all of the problems the car has. I said "but there is nothing wrong with the car and nothing to fix. what is it? Nothing wrong or there are problems". There is something going wrong with this car and WestGate is not honoring their agreement. On 8/22/2016 we are taking it to a Ford dealership for review by a certified mechanic. Think twice before buying a car from this dealership.

I purchased a 2004 Volvo XC90 in April of 2014. On the day of purchase, there were a few items the salesman said he would have fixed by the dealership and the car would be given a complete look over to find any issues that would require work done. I never heard back from the salesman. After a week, I called and was told the salesman was fired. The manager looked through his paperwork and said there was nothing written down that they would do anything to my car after it was purchased. I called the dealership 3 more times to express my anger and ask what they would do to fix the problem. They allowed me to bring in the car to fix a few of the issues and said they would look the car over. When I left, I was under the assumption that everything was done as said and there was nothing else wrong with the car ( as I was told everything looked fine). As of today, I have spent another $5,000 on the car for most issues that could have and should have been found. There is something going wrong with this car every 2-3 months. I called WestGate multiple times last year to express my concern, ask questions and see what could be done....yet I received nothing in return. There were a few times I never even got a call back. I am beyond upset with this dealership and the way they have treated me. I feel they sold me a [redacted] car, knew it all along and used the " It's a used car." excuse to unload it without care or concern for the customer. I would tell people, Think twice before buying a car from this dealership.

I'm normally a tolerance and patient person, but after three negative experiences at the service department of Westgate Chrysler Dodge Jeep RAM I'm compelled to write a review to prevent other potential customers from making the same mistake that I did. I have had multiple satisfactory experiences, but the frequency and magnitude of Westgate trying to syphon money is unacceptable for a business that wants customers to trust them.
The first incident was a result of me foolishly buying an extended oil change package from the dealership. I paid extra for the synthetic oil and as is reasonable, I expected them to use synthetic oil when I brought it in for a change. Much to my surprise, the itemized receipt of the warranty oil change listed out the bulk conventional oil they they use. While the dealership did replace the oil with what they should have put in my car in the first place, it was an unnecessary hassle and inconvenience.
The second incidence of Westage CDJR trying to squeeze money from unsuspecting and trusting customers was having a service advisor strongly recommend hundreds of dollars of maintenance activities that, per Dodge in the car's maintenance guide, either did not need to be performed for tens of thousands of additional miles, or should not be performed at all. Some of the recommended service, in addition to being unnecessary, can damage your vehicle if performed incorrectly.
The final experience that will keep me from ever returning to Westgate CDJR is my current situation involving a damaged tire and an included Road Hazard warranty that apparently was never issued. Despite the original receipt indicating that the 4 tires purchased at the dealership include road hazard coverage, not only was that never issued when I purchased the tires (less than 2 years ago), but it has been over a week and this still isn't resolved and I'm still getting a run around. Everyone I've spoken to has given me a different story and pointed to different departments (or companies entirely). I have spoken with two advisors (several days apart), who both committed to resolving this with their manager and calling back first thing the next morning, and have not heard back from either of them. I can't imagine how much money they have essentially stolen from customers who paid for road hazard and never realized they never received it. It sickens me. I'm done with this dishonest company.

Forget the customer service once you close the sale

Do not buy a used vehicle from Westgate Jeep. Purchased a used 2010 Silverado, paid full asking price and the saleman said "you getting a good truck". Less than a month, truck began running rough and check engine light came on. Took the truck back to Westgate, fouled plugs, which they replaced the spark plugs under the 3month/3k mile warranty. I was over the 3k miles, but only a week over the warranty, and the truck started running rough again with the check engine light. Decided to take the truck to a Chevy dealer to get it properly diagnosed, the verdict was bad pistons and rings. I had the Chevy dealer go ahead and do the repairs, more or less an engine rebuild. They were prompt and provided a loaner car.
Frustrated about the situation, decided to contact Westgate to let them know about the ordeal and to see if they would reimburse for any of the repairs. Spoke to the sales person, then service manager and finally the general manager. The GM said I should have contacted them before authorizing repairs and/or should have purchased an extended warranty. Hindsight, I wouldn't have bought the truck.
If buying a used vehicle, purchase a certified and not from Westgate.

I was charged $459.87 to replace the started that was not defective. The problem continued and then they charged me for towing the van.2007 Dodge Caravaninvoice 7/27/15customer # XXXXX1. The mechanic assumed and guessed wrong twice about replacing the starter that was not defective.It did not solve the original problem either time.2.The mechanic did not properly diagnose and isolate test the starter to prove it was defective.3. I am not responsible to pay for the mechanic's mistake in judgment when Westgate has national troubleshooting data and high tech computer equipment to analyze and isolate the problem.4. I was charged $95. by Westgate to have my van towed into the garage because of the mechanic's mistake.5. I had to pay twice to solve the original problem.$459.87 for starter and $469.44 for the sensor.Desired SettlementI will go through mediation to come up with a settlement.Business Response /[redacted]/starter tested bad process was replace starter range sensor tested ok first diagnostics after veh returning stater would not engage range sensor would not tell vehicle trans in park or neutral technician top level through Chrysler training level 3Consumer Response /[redacted]/I do not accept your first mechanic's evaluation of the original starter being defective when I continued to have the exact same problem with the replaced starter. Then your chief mechanic had to step in and research deeper to find the actual defective part was the sensor.Final Business Response /[redacted]/Final Consumer Response /[redacted]/(The consumer indicated he/she ACCEPTED the response from the business.)I am completely satisfied with [redacted] handling of my case to resolve an important issue with a Westgate's customer. He managed things openly and honestly. I would highly recommend him for a raise and promotion.He will be a terrific asset to Westgate's continued success in customer satisfaction. Thank you [redacted] in Acct.for helping to speed things along.Thank you,[redacted]

A problem with my vehicle was misdiagnosed by a technician and service advisor. I was encouraged to pay $1400 to replace a part that was not broken. As a regular customer for two years, when the front tires of my 2012 Jeep Wrangler were becoming unusually loud, I made an appointment for July 25,2016 with Westgate's service center. The description for the technician was "loud rhythmic noise from tires increasing with speed", "multi-point inspection", "oil change" and "tire rotation". I requested that the technician drive my rig to hear the noise. Upon doing so, and upon visual and tactile inspection of the rig's undercarriage, it was reported that my suspension was shot; specifically, it needed replacement of all four tie rod ends, inner and outer steering damper, and steering adjuster. The total price quoted for this suspension work was $1401.55. Additionally, it was observed that my front tires were worn in the pattern of cupping, so I was told that the tires needed replacing as well, at a price of $480. Lastly, an alignment was needed at $90. In total, I was quoted $1980.72 for the parts and labor. I was relayed this information by a service advisor, and while I asked her questions, the technician who made the diagnosis arrived at the desk, so I extended my questions to him as well. I was apprehensive about their conclusion because I had taken my rig to the service center four months prior on March 4, 2016 for an oil change and a multi-point inspection, and nothing was negatively reported about my vehicle. It should be noted here that successful completion of a multi-point inspection is verified to the customer by providing a sheet of paper with graphics of the vehicle anatomy and check marks next to all areas where the technician has checked the vehicle. I did not receive this multi-point inspection paper during my March visit. When asked why, one response I received was "sometimes we run out of the multi-point inspection paper". During this July visit, I received the multi-point inspection paper, and on it the check marks made by the technician were all in the green circles (as opposed to yellow or red circles denoting a problem), but at the bottom, there is a note reading "tires are chopped" (even though my tires all received a green check mark). After asking many questions about what could suddenly cause the entire suspension to fail in four months (where the answer was "natural wear and tear"), both the technician and the service advisor assured me that they had both jiggled my tires at the 3 and 9 o'clock positions and that there was "a lot of play in them". I was strongly encouraged to get the suspension repaired as soon as possible. Having not changed driving patterns at all during the prior four months, "the natural wear and tear" reason for suspension failure seemed illogical, and after consulting with my husband, he and I decided that it was best if we checked the suspension ourselves, and so I left the service center, paying only for the oil change, tire rotation, and diagnosis fee/labor fee of $110. My husband and I completed a rudimentary suspension check and home and concluded that I should get a second opinion before getting the repair. On July 27, 2016, I went to another Chrysler dealership and got my cupped tires replaced, as well as requesting a full inspection of my vehicle's suspension. After completing the task, the technician told me that he found no problem at all with the suspension. Furthermore, after the vehicle had its cupped tires replaced with new ones, all previously reported problems were gone. The problem therefore was with the cupped tires, not the suspension. Just to be absolutely sure, I took my rig to another mechanic on July 29. As my rig was suspended on the auto lift, he attempted to jiggle my tires in front of me at the 3 and 9 positions and the 6 and 12 positions, and there was no play at all. He, too, confirmed that there is no problem with the suspension. In conclusion, it is clear that the diagnosis made by one of Westgate's technicians and advocated by one of the service advisors was completely false. Desired SettlementOptimally, I will be refunded the $110 diagnosis fee due to misdiagnosis and carelessness on the part of the technician. However, the purpose of the formality of this complaint is directed at the technician and the service advisor who propagated dishonest information about the state of my vehicle. I will leave them unnamed as a matter of respect, but their names are listed on my service history, and I expect that they receive a formal reprimand for poor conduct. As far as trying to establish a dialogue, I have attempted to contact the service advisor twice today to hear any explanation that she could offer. I requested that she call me back; however, she did not. Additionally, all technicians and line operators who complete multi-point inspections should be re-educated on the standards, importance, and necessity of thoroughness of such an inspection. As noted in the description above, the multi-point inspection report made on my vehicle on July 25, 2016 gave a green check mark to my suspension, even though the technician said that it needed to be completely replaced. This type of miscommunication between technicians and line operators is unacceptable and denotes that severe mismanagement and sloppiness is occurring in the service shop. I hope that this complaint with inspire the service manager of Westgate to re-calibrate and re-educate his service advisors, technicians, and line operators on the importance of honest work to their customers. Business Response This case has been addressed and the customer has agreed to a resolution. In addition, our staff, both service advisors and techs will be addressed about this issue. We have apologized to the customer for any inconvenience. Thank you for bringing this situation to our attention.

Same thing happened to us as the person who purchased the 2004 Volvo XC90. We purchased a 2007 Ford Explorer in July 2016. On the day of purchase, there were a few items the salesman said he would have fixed by the dealership. We signed a "We Owe" you document that said Westgate would "Repair the engine knocking noise". After several e-mails and 2.5 weeks, we called the dealer back and was told the salesman no longer worked there. The manager we talked to looked through the paperwork and said there was nothing written down or no "We Owe" document. We drove the car down there and "oh ya, now I remember". We were given a loaner car and 3 days later where told "its the fuel injector. its a normal sound for that type of car/that age of car". They said there was nothing wrong with the car and therefore nothing to fix. I referenced the "We Owe" document and again, they there was nothing they could do. In fact, they told us that they could sell the car to hundreds of people with all of the problems the car has. I said "but there is nothing wrong with the car and nothing to fix. what is it? Nothing wrong or there are problems". There is something going wrong with this car and WestGate is not honoring their agreement. On 8/22/2016 we are taking it to a Ford dealership for review by a certified mechanic. Think twice before buying a car from this dealership.

I had an amazingly positive experience with the Westgate Personnel. [redacted] was very professional and attentive. He helped us find exactly what we were looking for. He was very approachable and answered all of our 50 million questions thoroughly and with the utmost of patience. We HIGHLY recommend Westgate and especially suggest requesting [redacted] The excellence of our Westgate experience did not end with [redacted] We purchased more than one vehicle and had the pleasure of conducting business with 2 of the finest finance men you could imagine. [redacted] and [redacted] worked hard to help us achieve fair pricing for our vehicles and affordable payments. Their knowledge of the financing procedure was evident as was their expertise in solving any and all "hiccups" that occurred during the finalizing process.
Westgate - THANK YOU for employing such fantastic team members! We look forward to conducting business with you again in the not so near future!. :)

I had made a 1000 dollar deposit to hold a vehicle and take it out of inventory witch was non refundableThis a detailed description of what transpired when I inquired about purchasing a used 2014 RAM Cargo Van from Westgate Dodge-Chrysler Jeep Dealership in North Carolina. I was working with a saleswoman by the name of [redacted]. I had sent her a partial payment of $1,000 to purchase the above vehicle and was making arrangements for financing. A few days later, I called [redacted] and notified her that my daughter's vehicle had stopped working, and she was in need of a vehicle; therefore, I would have to decline on purchasing the RAM Cargo Van. I had asked if they could allow me to use my $1,000 towards purchasing another vehicle. I wanted to use this money to purchase a Jeep Cherokee Sport. So I had to talk to the sales manager because they were in a position where they would not return my security deposit. After talking to the manager, they agreed to allow me to use it towards the purchase of another vehicle. During this process, I was trying to insure that I was going to get the e-price per the online quote. They had proceeded to say, like every other dealership I had spoken to, that they would apply all discounts that would apply to me. I had indicated that I had been to other dealerships and found that the adds were misleading some as extreme as $5,000 off of the MSRP and it was a ploy to get customers in the door and renegotiate the sales price of the vehicle. I had talked to several dealers and had found that they all had the same sales techniques and so I was cautious of them. and I insisted they would have to honor the e-price and not change the price for me because it was too far for me to travel just to negotiate. After she assured me that she could honor the price, I was making arrangements to travel there. I was unable to make travel arrangments to due to the hurricanes that were in the area and reported flooding. I would not be able to drive the vehicle home in unsafe weather conditions. Under the circumstances, I finally made the decision that this transaction was not going to transpire. I had decided I would have to purchase a vehicle locally. As a consumer, I never received the vehicle and the dealership never lost value on the original vehicle I attempted to purchase. From a consumer's point of view, Westgate would be taking advantage of the consumer by taking money for goods or services that were not rendered. It is simply not fair to the consumer and is bad business for a dealership to conduct themselves in this manner. When I signed and sent in the forms and security deposit, that in itself shows I had good intent in purchasing the vehicle because no one would have given that amount of money to a dealership if they were not serious about purchasing the vehicle.Desired SettlementMy bank account is know 1000 dollars in the negative because of this transaction and I don't have the money to replace it. I have four kids and I have to buy Christmas presents I am asking if they could refund my 1000 dollars I am sorry for what has transpired and I have learned a valuable lessonBusiness Response This customer disputed his partial payment to us (a payment he pledged in writing and we have his signed document). He contacted his credit card company to have the payment challenged. Our bank investigated the matter on the customer's behalf. Upon our response and proof of his signed documents, our charge was validated. Though this customer has added a number of allegations against our company, the matter is actually straightforward and related only to his proposed purchase of the cargo van. Taking partial payments, marking a vehicle sold and taking it out of inventory is a service we offer to customers who are traveling to get a vehicle or customers who may, for a number of reasons, require time before they take delivery of a vehicle. If the customer decides not to purchase the vehicle, the agreement the customer signs clearly states the payment is non-refundable. Consumer Response When I originally contacted my bank I notified them that the deposit of $1,000 was A transaction that I had made. Because of the inexperience of the dispute facilitator they should have never processed my claim because there was never anything they could do because of the nature of the transaction. I did make arrangements to transfer the deposit to purchase of a different vehicle.and I was making arrangements to fly out and pick up the vehicle and at that time thay where having hurricane in the area and flooding and because of the circumstances at that time I made the decision to purchase a vehicle at home because my daughter needed the vehicle the following week to start school.and I still have the text messages between me and [redacted] the sales women with the arrangements of perching the new vehicle I can provide you with this information.I am a consumer and it is not ethical to take my money and the consumers needs to know that west gate jeep Chrysler in north Carolina will take your money if you are for any reason unable to purchase the vehicle. The massage that I have the right to post on this media site is the only way to keep the consumer informed and media site like it to stop any one from ever making the same mistake I have made.I am just asking for my money back. And I am willing to post a positive review of how you were understanding in my situation and circumstance.Thank you sincerely [redacted]Final Business Response It is never our intent to have a customer become dissatisfied as Mr. [redacted] is. However, in this situation this customer has challenged our entire process one he agreed to and he has cost our company no less than 35 hours of time responding to his complaints most of which are not true. The matter is simple. As a courtesy, we provide customers the ability to make a partial payment on a vehicle which we then mark sold and remove from inventory. We do this for customers who may be from out of town or for various reasons cannot come to the dealership for immediate delivery. The customer signs a form that clearly states the partial payment is non refundable. This case is about this gentleman's intent to purchase a cargo van. Though he speaks of other vehicles and other circumstances, the matter is about the non refundable, partial payment on the van. No other vehicles were involved in the transaction. Mr. [redacted] decided, upon his own accord, not to purchase the van and in doing so forfeited his partial payment. More Info Received From The Consumer (The consumer indicated he/she DID NOT accept the response from the business.)west Gate states It is never there intent to have a customer become dissatisfied.The reason I have become dissatisfied is because I have lost one thousand dollars do to circumstances preventing me from purchasing a work van.Because my daughters car was at a auto repair shop and we found out that the motor had to be replaced so I had to ask West gate sales manager to allow me to use my security deposit on a new car for my daughter and they said yes. I tried to travel to the dealership from out of state to purchase a new vehicle and at that time North Carolina had a hurricane going though the area and flooding.Under the circumstances I had to purchase a vehicle elsewhere. I have the text messages from your sales woman [redacted] with the arrangements on my phone to prove of what I have stated.This is a situation that could happen to any customer so I am asking for my security deposit back will you please return my money.I just need a answer yes or No More Info Received From The Business Mr. [redacted]: Over one month ago you challenged the charge created when you made the partial payment on the van. The matter was investigated by two banks and the charge was deemed as justified due to the documentation provided by you and by our administrative staff. In this case, we are not going to refund your non refundable partial payment.

Complaint1) Westgate sent payoff of my traded vehicle to WRONG bank.2) Failure to register vehicle within 30 day DMV allowable window.Event:Traded in BMW M5 for new Dodge Ram on 7/14/16...salesman [redacted]Details:1) BMW M5 was financed through ** Bank and payoff from Westgate was sent to BMW Finance even though all paperwork says "**." [redacted] and [redacted] both believed it was a $57,000 "human error" on their part. I had to call multiple times to Westgate to make them aware of the error.2) Westgate waited 35 days to attempt to register and transfer tag on 8/18/16. DMV only allows a maximum 30 days by law. This resulted in a $50 civil penalty to me, 2 days off work waiting in line at DMV trying to resolve tag and insurance issues that would have been avoided if Westgate registered vehicle by 8/13/16. I also have to schedule a hearing with DMV to explain the error and avoid further collection. BUYER BEWARE. I would recommend handling your payoff and DMV on your own and do not trust the staff at Westgate to handle this timely and correctly. Unfortunately, I had to find out after late fees and penalties were assessed to me personallyDesired Settlement1) Refund of the portion of dealer fees paid for the DMV registration that ended up being paid again by me. 2) Refund for the portion of dealer fee associated with paying off the finance company for traded vehicle.Business Response To date this customer has been contacted and we are waiting to work this matter to resolution. Will advise upon completion.

I purchased a Pre-certified vehicle that has been in the shop more than I have had it in my possession.As I was driving home I heard a noise and also realized when we got home with the 2014 Jeep Grand Cherokee the keys wasn't working properly either so I was back up there on Monday and told [redacted] (our sales guy) about the noise it was making he said he couldnt really hear anything but if I kept hearing it to give service a call and they would look at it so thats what I did on Wednesday.They couldnt get me in until the following week so I took it back up there on August 12th. That afternoon [redacted] called me (after my husband had already called me and told me [redacted] had called him asking him about my jeep when ALL the info I provided to [redacted] was my contact info and Im the one that drives the Jeep!) and told me it was the steering column housing that was loose and it would be five days before the part would be in. I have been given the run around since then and have had TWO different people from the service dept to tell me I was getting two recalls fixed on my vehicle and that is not what was told to me that was getting fixed. I have asked for the service manager, the used car manager, and [redacted] to call me and I have heard NOTHING from none of them I keep getting gone through the ringer with these people and no one knows what they are talking about and I keep getting transferred to different people and none of them but [redacted] and [redacted] I have talked to more than once! I bought a PRE-CERTIFIED vehicle and I have only had it in my possession a WEEK only because service said they couldnt get me in before then. So what does pre-certified mean? How was this missed if the vehicle had been checked throughly? Westgate has had my vehicle since the 12th and supposedly the part is on back order and the service tech [redacted] had to tell me that,that was NEVER told to me! I am terribly disappointed with Westgate and I want my money back for this vehicle I purchased.Desired SettlementI want my money back for the vehicle I purchased and I feel like I have fallen in a scam and I want out of it as quickly as possible.More Info Received From The Consumerclose claim they contacted me to resolve problem.

I had an amazingly positive experience with the Westgate Personnel. [redacted] was very professional and attentive. He helped us find exactly what we were looking for. He was very approachable and answered all of our 50 million questions thoroughly and with the utmost of patience. We HIGHLY recommend Westgate and especially suggest requesting [redacted] The excellence of our Westgate experience did not end with [redacted] We purchased more than one vehicle and had the pleasure of conducting business with 2 of the finest finance men you could imagine. [redacted] and [redacted] worked hard to help us achieve fair pricing for our vehicles and affordable payments. Their knowledge of the financing procedure was evident as was their expertise in solving any and all "hiccups" that occurred during the finalizing process.
Westgate - THANK YOU for employing such fantastic team members! We look forward to conducting business with you again in the not so near future!. :)","pos-1