Complaint: [redacted] Below is all the information I've received from both the HOA and The Board of DirectorsThe reason I'm taking this up with WestGate is because they're the billing entity and make the final determination on when and how much the contractors for the stucco repair are getting paidIf WestGate continues to blame the directors (which are essentially home owners like myself) then they shouldn't be in a position to collect dues RESOLUTION I'M LOOKING FOR: I'm asking WestGate Properties when will this issue be addressed and why hasn't it been resolved sooner? Due to presently a two month delayed response I'm asking to keep this complaint open until it is repaired and resolved Like all the owners at [redacted] community I pay a lot of money for home owners association dues and here we are practically two months after I filed a request to have my stucco repairedSince this has been filed the damage has only become worse since it was disregardedThere are now multiple holes in the wall and an entire section of the wall has become "bloated" with air and moistureAlso there's an area of the wall (facing the road) that needs to be repaintedIt requires literally three minutes worth of workIf I had the same color paint I'd do it myself Thank you Revdex.com (and [redacted] ) for your consideration Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: Hello, I spoke to [redacted] this morning regarding a rebuttal for complaint # [redacted] The ticket is presently closed and I'd like it reopened if possible due to following reasons (rebuttal): The issue of repairing the stucco on my home has not been addressed in any way, shape or formI have been told it will be looked at by a contractor in the near future and only then further action will take place at a time the home owners association (Westgate) deems necessaryTHIS IS NOT A SOLUTIONThis is a response of "we'll do this at our leisure"I pay nearly $a month for stucco insurance on my home that Westgate is responsible for repairingI'm not paying for "we'll do it manana" excuses That is my rebuttalClosing this ticket prematurely since I didn't know where to respond is NOT an admission to "the company have addressed my concerns and the situation is resolved Thank you for considering re-opening this dispute and please let me know the outcome Respectfully, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]
Complaint: [redacted] I am rejecting this response because: The work on the wall repair has not been completed yet (painting and refinish is still pending) The business also states that "they're an agent" in the process of getting issues resolved yet they're the ONLY paid entity to resolve issues, so their innocence and lack of resolve is unfounded This complaint should be resolved when the work is completed Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]
Dear ***,
You simply don't understand your own governing documents Westgate is not the entity that decides how much to pay or what can and can't be done with respect to your communityWestGate is a agent and works for the Board of Directors We are not blaming them That would be like saying the employee blames the boss for the orders it gives the employee Please direct all future concerns to the Board of Directors I've tried to obtain permission to repair your stucco and they have not provided it
Sincerely,
*** ***, Managing Member
WestGate Properties LLC
I'm asking WestGate Properties when will this issue be addressed and why hasn't it been resolved sooner?
Due to presently a two month delayed response I'm asking to keep this complaint open until it is repaired and resolved.
Like all the owners at *** *** community I pay a lot of money for home owners association dues and here we are practically two months after I filed a request to have my stucco repairedSince this has been filed the damage has only become worse since it was disregardedThere are now multiple holes in the wall and an entire section of the wall has become "bloated" with air and moistureAlso there's an area of the wall (facing the road) that needs to be repaintedIt requires literally three minutes worth of workIf I had the same color paint I'd do it myself.
Thank you Revdex.com (and ***) for your consideration
Sincerely,
*** ***
Dear ***,
I am responding to the note below regarding stucco repairs in the common area wall, associated with your unit located at *** * *** *** *** in *** **.
The issue of repairing the stucco on my home has not been addressed in any way, shape or formI have been told it will be looked at by a contractor in the near future and only then further action will take place at a time the home owners association (Westgate) deems necessaryTHIS IS NOT A SOLUTIONThis is a response of "we'll do this at our leisure"I pay nearly $a month for stucco insurance on my home that Westgate is responsible for repairingI'm not paying for "we'll do it manana" excuses.
After this issue came to my attention on September 30th, I contacted the Board of Directors of *** *** and advised them of your concern I wrote that this seems to be a minor issue that we can go ahead and take care of right away in order to "get this resolved as soon as possible in order to take care of one of *** *** owners and our good reputation Let me know if you have any concerns or objections." On October 1, I heard from *** ***, the board member who is handling oversight of maintenance activities at *** *** and she said: "I have already taken care of it *** The trade is coming out to inspect and I notified the homeowner yesterday of that fact."
In your communications with Revdex.com you wrote that you object that "further action will take place at a time the home owner association (Westgate) deems necessary WestGate Properties is not at all synonymous with *** *** WestGate Properties is the AGENT for the association and is responsible for implementing decisions that are made by the Board of Directors The Board of Directors, through their Board member, *** ***, has chosen to include this repair with other similar repairs, once they have quotes and have approved for the work to be done all at once This is a reasonable approach in my opinion, provided that delaying the repair will not cause further damage
You indicated that you pay nearly $per month for stucco insurance on my home that WestGate is responsible for repairing and that you are not paying for "we'll do it manana" excuses I am not and have never been one to run a business based on this attitude and approach You are paying $per month for a fairly long list of items that includes insurance premiums ($24,per year), general maintenance and repair ($9,per year), roof maintenance, management, professional fees, fire monitoring, electrical, water and sewer, landscaping, reserves for future replacements, and more I will provide a budget document upon request I can assure you that you are not paying WestGate, or your volunteer board for a manana attitude WestGate is dedicated to getting things done in a timely fashion as far as I've seen, the Board of Directors is as well However, they have to do what's in the best interest of all owners, which sometimes means delaying work on a specific item until they have a full evaluation of all similar work and then getting it done all at once
Finally, I need to emphasize, the WestGate Properties is not free to do what it thinks is best The *** *** Board expects us to follow their directions and time line and not do any work unless it is first approved by the Board If they give us the go-ahead to make the repair that you are requesting, then I will initiate the work as soon after approval as possible
Sincerely,
*** ***, Managing Member
WestGate Properties LLC
Dear *** ***:
Thank you for your using the Revdex.com to address your concerns regarding stucco repairs at *** *** *** *** At the time of your inquiry, *** *** properly reported that she will forward your request to the Board as they will no
longer be
utilizing the services of Westgate as of September 30th and this repair project
will be undertaken with the funds received from the lawsuit settlementI am
not aware of the detailed plan and timingThank youSince sending you that note, the *** *** has extended our contract through November 30th This will give us an opportunity to work on your requested repair Please note however that while we will continue to manage the property for another few months, WestGate is not free to make whatever repairs it deems appropriate, without approval of the Board Therefore, we will be forwarding your concerns to the Board for approval prior to any work being done
Thank you again for your inquiry I'll be in touch soon
Sincerely,
*** ***, Managing Member
WestGate Properties LLC
(505) 670-
Complaint: [redacted]
I am rejecting this response because:
Multiple issues. Let me dissect the email sent from the business who is in receipt of said complaints. My response has two dashes followed by bold italic font.
MESSAGE FROM BUSINESS:
Dear [redacted],
I am responding to the note below
regarding stucco repairs in the common area wall, associated with your
unit located at [redacted] in [redacted].
The
issue of repairing the stucco on my home has not been addressed in any
way, shape or form. I have been told it will be looked at by a
contractor in the near future and only then further action will take
place at a time the home owners association (Westgate) deems necessary.
THIS IS NOT A SOLUTION. This is a response of "we'll do this at our
leisure". I pay nearly $150 a month for stucco insurance on my home that
Westgate is responsible for repairing. I'm not paying for "we'll do it
manana" excuses.
After this
issue came to my attention on September 30th, I contacted the Board of
Directors of [redacted] and advised them of your concern. I wrote
that this seems to be a minor issue that we can go ahead and take care
of right away in order to "get this resolved as soon as possible in
order to take care of one of [redacted] owners and our good
reputation. Let me know if you have any concerns or objections." On
October 1, I heard from [redacted], the board member who is
handling oversight of maintenance activities at [redacted] and she
said: "I have already taken care of it [redacted]. The trade is coming out to
inspect and I notified the homeowner yesterday of that fact."
-- [redacted], this was NOT taken care of, as you say, "right away". If the contractor inspected the damage that's all fine-and-good but nothing else has been done. If anything the damage has only worsened since the request was made over five weeks ago. There are now two holes in the stucco, both roughly an inch long. The damage still exists.
In your communications with Revdex.com you wrote that you object that
"further action will take place at a time the home owner association
(Westgate) deems necessary. WestGate Properties is not at all
synonymous with [redacted]. WestGate Properties is the AGENT for the
association and is responsible for implementing decisions that are made
by the Board of Directors. The Board of Directors, through their Board
member, [redacted], has chosen to include this repair with other
similar repairs, once they have quotes and have approved for the work to
be done all at once. This is a reasonable approach in my opinion,
provided that delaying the repair will not cause further damage.
-- I understand that actions are put into motion by both the HOA (WestGate) and the Board of Directors, but when I pay for my HOA dues and stucco insurance it goes directly to you, WestGate properties. This is why the complaint is being made towards you. Also you state this is a "reasonable approach in my opinion, provided that delaying the repair will not cause further damage". Well delaying this work since it was first reported, September 10th, has caused further damage. As I stated above there are now two holes in the stucco and the recent weather (extreme cold and precipitation) only increases the amount of moisture inside that wall, hence the damage.
You indicated that you pay nearly $150 per month for stucco
insurance on my home that WestGate is responsible for repairing and that
you are not paying for "we'll do it manana" excuses. I am not and have
never been one to run a business based on this attitude and approach.
You are paying $150 per month for a fairly long list of items that
includes insurance premiums ($24,000 per year), general maintenance and
repair ($9,300 per year), roof maintenance, management, professional
fees, fire monitoring, electrical, water and sewer, landscaping,
reserves for future replacements, and more. I will provide a budget
document upon request. I can assure you that you are not paying
WestGate, or your volunteer board for a manana attitude. WestGate is
dedicated to getting things done in a timely fashion as far as I've
seen, the Board of Directors is as well. However, they have to do
what's in the best interest of all owners, which sometimes means
delaying work on a specific item until they have a full evaluation of
all similar work and then getting it done all at once.
-- Thank you for breaking down where my HOA dues go. Let's do a little financial break down on the consumer (home owner) end though; my monthly dues are $148/monthly and I have lived in my residence since April 2010, which is presently 54 months. Within that time only once, now, am I asking the HOA for stucco repairs to be made to my home. So up until this point I've paid $7992 for absolutely no services rendered. I'm quite certain to patch up the wall and use some touch up paint on a 2x1 discoloration will cost less then eight thousand dollars.
-- Landscaping? Really? I can count on one hand how many times landscaping has been done on our [redacted] community property this year. If landscaping is being done then why are the chamisa bushes (not trees) on my property over six feet tall? (see attached pictures below) Why is there weeds growing through our rock gardens and dog excrement everywhere you turn? The dog waste bags in the receptacles are rarely replaced and the HOA rules are NOT enforced. Very few people use the designated community parking and practically everyone keeps their cars in the streets.
Finally, I need to emphasize, the WestGate Properties is not free
to do what it thinks is best. The [redacted] Board expects us to
follow their directions and time line and not do any work unless it is
first approved by the Board. If they give us the go-ahead to make the
repair that you are requesting, then I will initiate the work as soon
after approval as possible.
-- If everything is reliant on the Board of Directors then why do we need an HOA? Maybe we should just have an advisory board. I for one would applaud a more pro-active homeowners association at the very least. You employ people like [redacted] who in the past failed to produce a master policy to my mortgage company in a timely manner (two months) which in turn cost me thousands of dollars. She also passed off this entire stucco issue stating by the end of the month she'll no longer be responsible for any said work. I'm sure I'm not alone in feeling that our representation is sorely overlooked and disregarded. I would like to take pride in where I live and pay for services that are expedited, not promised and passed along.
Sincerely,
[redacted], Managing Member
WestGate Properties LLC
Regards,
[redacted]
[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason if he complaint will be closed Administratively Resolved]
Complaint: [redacted]
Below is all the information I've received from both the HOA and The Board of Directors. The reason I'm taking this up with WestGate is because they're the billing entity and make the final determination on when and how much the contractors for the stucco repair are getting paid. If WestGate continues to blame the directors (which are essentially home owners like myself) then they shouldn't be in a position to collect dues.
RESOLUTION I'M LOOKING FOR:
I'm asking WestGate Properties when will this issue be addressed and why hasn't it been resolved sooner?
Due to presently a two month delayed response I'm asking to keep this complaint open until it is repaired and resolved.
Like all the owners at [redacted] community I pay a lot of money for home owners association dues and here we are practically two months after I filed a request to have my stucco repaired. Since this has been filed the damage has only become worse since it was disregarded. There are now multiple holes in the wall and an entire section of the wall has become "bloated" with air and moisture. Also there's an area of the wall (facing the road) that needs to be repainted. It requires literally three minutes worth of work. If I had the same color paint I'd do it myself.
Thank you Revdex.com (and [redacted]) for your consideration.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
Hello,
I spoke to [redacted] this morning regarding a rebuttal for complaint #[redacted]. The ticket is presently closed and I'd like it reopened if possible due to following reasons (rebuttal):
The issue of repairing the stucco on my home has not been addressed in any way, shape or form. I have been told it will be looked at by a contractor in the near future and only then further action will take place at a time the home owners association (Westgate) deems necessary. THIS IS NOT A SOLUTION. This is a response of "we'll do this at our leisure". I pay nearly $150 a month for stucco insurance on my home that Westgate is responsible for repairing. I'm not paying for "we'll do it manana" excuses.
That is my rebuttal. Closing this ticket prematurely since I didn't know where to respond is NOT an admission to "the company have addressed my concerns and the situation is resolved.
Thank you for considering re-opening this dispute and please let me know the outcome.
Respectfully,
[redacted]
[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason if he complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
The work on the wall repair has not been completed yet (painting and refinish is still pending).
The business also states that "they're an agent" in the process of getting issues resolved yet they're the ONLY paid entity to resolve issues, so their innocence and lack of resolve is unfounded.
This complaint should be resolved when the work is completed.
Regards,
[redacted]
[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason if he complaint will be closed Administratively Resolved]
Complaint: [redacted] Below is all the information I've received from both the HOA and The Board of DirectorsThe reason I'm taking this up with WestGate is because they're the billing entity and make the final determination on when and how much the contractors for the stucco repair are getting paidIf WestGate continues to blame the directors (which are essentially home owners like myself) then they shouldn't be in a position to collect dues RESOLUTION I'M LOOKING FOR: I'm asking WestGate Properties when will this issue be addressed and why hasn't it been resolved sooner? Due to presently a two month delayed response I'm asking to keep this complaint open until it is repaired and resolved Like all the owners at [redacted] community I pay a lot of money for home owners association dues and here we are practically two months after I filed a request to have my stucco repairedSince this has been filed the damage has only become worse since it was disregardedThere are now multiple holes in the wall and an entire section of the wall has become "bloated" with air and moistureAlso there's an area of the wall (facing the road) that needs to be repaintedIt requires literally three minutes worth of workIf I had the same color paint I'd do it myself Thank you Revdex.com (and [redacted] ) for your consideration Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: Hello, I spoke to [redacted] this morning regarding a rebuttal for complaint # [redacted] The ticket is presently closed and I'd like it reopened if possible due to following reasons (rebuttal): The issue of repairing the stucco on my home has not been addressed in any way, shape or formI have been told it will be looked at by a contractor in the near future and only then further action will take place at a time the home owners association (Westgate) deems necessaryTHIS IS NOT A SOLUTIONThis is a response of "we'll do this at our leisure"I pay nearly $a month for stucco insurance on my home that Westgate is responsible for repairingI'm not paying for "we'll do it manana" excuses That is my rebuttalClosing this ticket prematurely since I didn't know where to respond is NOT an admission to "the company have addressed my concerns and the situation is resolved Thank you for considering re-opening this dispute and please let me know the outcome Respectfully, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]
Complaint: [redacted] I am rejecting this response because: The work on the wall repair has not been completed yet (painting and refinish is still pending) The business also states that "they're an agent" in the process of getting issues resolved yet they're the ONLY paid entity to resolve issues, so their innocence and lack of resolve is unfounded This complaint should be resolved when the work is completed Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]
Dear ***,
You simply don't understand your own governing documents Westgate is not the entity that decides how much to pay or what can and can't be done with respect to your communityWestGate is a agent and works for the Board of Directors We are not blaming them That would be like saying the employee blames the boss for the orders it gives the employee Please direct all future concerns to the Board of Directors I've tried to obtain permission to repair your stucco and they have not provided it
Sincerely,
*** ***, Managing Member
WestGate Properties LLC
I'm asking WestGate Properties when will this issue be addressed and why hasn't it been resolved sooner?
Due to presently a two month delayed response I'm asking to keep this complaint open until it is repaired and resolved.
Like all the owners at *** *** community I pay a lot of money for home owners association dues and here we are practically two months after I filed a request to have my stucco repairedSince this has been filed the damage has only become worse since it was disregardedThere are now multiple holes in the wall and an entire section of the wall has become "bloated" with air and moistureAlso there's an area of the wall (facing the road) that needs to be repaintedIt requires literally three minutes worth of workIf I had the same color paint I'd do it myself.
Thank you Revdex.com (and ***) for your consideration
Sincerely,
*** ***
Dear ***,
I am responding to the note below regarding stucco repairs in the common area wall, associated with your unit located at *** * *** *** *** in *** **.
The issue of repairing the stucco on my home has not been addressed in any way, shape or formI have been told it will be looked at by a contractor in the near future and only then further action will take place at a time the home owners association (Westgate) deems necessaryTHIS IS NOT A SOLUTIONThis is a response of "we'll do this at our leisure"I pay nearly $a month for stucco insurance on my home that Westgate is responsible for repairingI'm not paying for "we'll do it manana" excuses.
After this issue came to my attention on September 30th, I contacted the Board of Directors of *** *** and advised them of your concern I wrote that this seems to be a minor issue that we can go ahead and take care of right away in order to "get this resolved as soon as possible in order to take care of one of *** *** owners and our good reputation Let me know if you have any concerns or objections." On October 1, I heard from *** ***, the board member who is handling oversight of maintenance activities at *** *** and she said: "I have already taken care of it *** The trade is coming out to inspect and I notified the homeowner yesterday of that fact."
In your communications with Revdex.com you wrote that you object that "further action will take place at a time the home owner association (Westgate) deems necessary WestGate Properties is not at all synonymous with *** *** WestGate Properties is the AGENT for the association and is responsible for implementing decisions that are made by the Board of Directors The Board of Directors, through their Board member, *** ***, has chosen to include this repair with other similar repairs, once they have quotes and have approved for the work to be done all at once This is a reasonable approach in my opinion, provided that delaying the repair will not cause further damage
You indicated that you pay nearly $per month for stucco insurance on my home that WestGate is responsible for repairing and that you are not paying for "we'll do it manana" excuses I am not and have never been one to run a business based on this attitude and approach You are paying $per month for a fairly long list of items that includes insurance premiums ($24,per year), general maintenance and repair ($9,per year), roof maintenance, management, professional fees, fire monitoring, electrical, water and sewer, landscaping, reserves for future replacements, and more I will provide a budget document upon request I can assure you that you are not paying WestGate, or your volunteer board for a manana attitude WestGate is dedicated to getting things done in a timely fashion as far as I've seen, the Board of Directors is as well However, they have to do what's in the best interest of all owners, which sometimes means delaying work on a specific item until they have a full evaluation of all similar work and then getting it done all at once
Finally, I need to emphasize, the WestGate Properties is not free to do what it thinks is best The *** *** Board expects us to follow their directions and time line and not do any work unless it is first approved by the Board If they give us the go-ahead to make the repair that you are requesting, then I will initiate the work as soon after approval as possible
Sincerely,
*** ***, Managing Member
WestGate Properties LLC
Dear *** ***:
Thank you for your using the Revdex.com to address your concerns regarding stucco repairs at *** *** *** *** At the time of your inquiry, *** *** properly reported that she will forward your request to the Board as they will no
longer be
utilizing the services of Westgate as of September 30th and this repair project
will be undertaken with the funds received from the lawsuit settlementI am
not aware of the detailed plan and timingThank youSince sending you that note, the *** *** has extended our contract through November 30th This will give us an opportunity to work on your requested repair Please note however that while we will continue to manage the property for another few months, WestGate is not free to make whatever repairs it deems appropriate, without approval of the Board Therefore, we will be forwarding your concerns to the Board for approval prior to any work being done
Thank you again for your inquiry I'll be in touch soon
Sincerely,
*** ***, Managing Member
WestGate Properties LLC
(505) 670-
Complaint: [redacted]
I am rejecting this response because:
Multiple issues. Let me dissect the email sent from the business who is in receipt of said complaints. My response has two dashes followed by bold italic font.
MESSAGE FROM BUSINESS:
Dear [redacted],
I am responding to the note below
regarding stucco repairs in the common area wall, associated with your
unit located at [redacted] in [redacted].
The
issue of repairing the stucco on my home has not been addressed in any
way, shape or form. I have been told it will be looked at by a
contractor in the near future and only then further action will take
place at a time the home owners association (Westgate) deems necessary.
THIS IS NOT A SOLUTION. This is a response of "we'll do this at our
leisure". I pay nearly $150 a month for stucco insurance on my home that
Westgate is responsible for repairing. I'm not paying for "we'll do it
manana" excuses.
After this
issue came to my attention on September 30th, I contacted the Board of
Directors of [redacted] and advised them of your concern. I wrote
that this seems to be a minor issue that we can go ahead and take care
of right away in order to "get this resolved as soon as possible in
order to take care of one of [redacted] owners and our good
reputation. Let me know if you have any concerns or objections." On
October 1, I heard from [redacted], the board member who is
handling oversight of maintenance activities at [redacted] and she
said: "I have already taken care of it [redacted]. The trade is coming out to
inspect and I notified the homeowner yesterday of that fact."
-- [redacted], this was NOT taken care of, as you say, "right away". If the contractor inspected the damage that's all fine-and-good but nothing else has been done. If anything the damage has only worsened since the request was made over five weeks ago. There are now two holes in the stucco, both roughly an inch long. The damage still exists.
In your communications with Revdex.com you wrote that you object that
"further action will take place at a time the home owner association
(Westgate) deems necessary. WestGate Properties is not at all
synonymous with [redacted]. WestGate Properties is the AGENT for the
association and is responsible for implementing decisions that are made
by the Board of Directors. The Board of Directors, through their Board
member, [redacted], has chosen to include this repair with other
similar repairs, once they have quotes and have approved for the work to
be done all at once. This is a reasonable approach in my opinion,
provided that delaying the repair will not cause further damage.
-- I understand that actions are put into motion by both the HOA (WestGate) and the Board of Directors, but when I pay for my HOA dues and stucco insurance it goes directly to you, WestGate properties. This is why the complaint is being made towards you. Also you state this is a "reasonable approach in my opinion, provided that delaying the repair will not cause further damage". Well delaying this work since it was first reported, September 10th, has caused further damage. As I stated above there are now two holes in the stucco and the recent weather (extreme cold and precipitation) only increases the amount of moisture inside that wall, hence the damage.
You indicated that you pay nearly $150 per month for stucco
insurance on my home that WestGate is responsible for repairing and that
you are not paying for "we'll do it manana" excuses. I am not and have
never been one to run a business based on this attitude and approach.
You are paying $150 per month for a fairly long list of items that
includes insurance premiums ($24,000 per year), general maintenance and
repair ($9,300 per year), roof maintenance, management, professional
fees, fire monitoring, electrical, water and sewer, landscaping,
reserves for future replacements, and more. I will provide a budget
document upon request. I can assure you that you are not paying
WestGate, or your volunteer board for a manana attitude. WestGate is
dedicated to getting things done in a timely fashion as far as I've
seen, the Board of Directors is as well. However, they have to do
what's in the best interest of all owners, which sometimes means
delaying work on a specific item until they have a full evaluation of
all similar work and then getting it done all at once.
-- Thank you for breaking down where my HOA dues go. Let's do a little financial break down on the consumer (home owner) end though; my monthly dues are $148/monthly and I have lived in my residence since April 2010, which is presently 54 months. Within that time only once, now, am I asking the HOA for stucco repairs to be made to my home. So up until this point I've paid $7992 for absolutely no services rendered. I'm quite certain to patch up the wall and use some touch up paint on a 2x1 discoloration will cost less then eight thousand dollars.
-- Landscaping? Really? I can count on one hand how many times landscaping has been done on our [redacted] community property this year. If landscaping is being done then why are the chamisa bushes (not trees) on my property over six feet tall? (see attached pictures below) Why is there weeds growing through our rock gardens and dog excrement everywhere you turn? The dog waste bags in the receptacles are rarely replaced and the HOA rules are NOT enforced. Very few people use the designated community parking and practically everyone keeps their cars in the streets.
Finally, I need to emphasize, the WestGate Properties is not free
to do what it thinks is best. The [redacted] Board expects us to
follow their directions and time line and not do any work unless it is
first approved by the Board. If they give us the go-ahead to make the
repair that you are requesting, then I will initiate the work as soon
after approval as possible.
-- If everything is reliant on the Board of Directors then why do we need an HOA? Maybe we should just have an advisory board. I for one would applaud a more pro-active homeowners association at the very least. You employ people like [redacted] who in the past failed to produce a master policy to my mortgage company in a timely manner (two months) which in turn cost me thousands of dollars. She also passed off this entire stucco issue stating by the end of the month she'll no longer be responsible for any said work. I'm sure I'm not alone in feeling that our representation is sorely overlooked and disregarded. I would like to take pride in where I live and pay for services that are expedited, not promised and passed along.
Sincerely,
[redacted], Managing Member
WestGate Properties LLC
Regards,
[redacted]
[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason if he complaint will be closed Administratively Resolved]
Complaint: [redacted]
Below is all the information I've received from both the HOA and The Board of Directors. The reason I'm taking this up with WestGate is because they're the billing entity and make the final determination on when and how much the contractors for the stucco repair are getting paid. If WestGate continues to blame the directors (which are essentially home owners like myself) then they shouldn't be in a position to collect dues.
RESOLUTION I'M LOOKING FOR:
I'm asking WestGate Properties when will this issue be addressed and why hasn't it been resolved sooner?
Due to presently a two month delayed response I'm asking to keep this complaint open until it is repaired and resolved.
Like all the owners at [redacted] community I pay a lot of money for home owners association dues and here we are practically two months after I filed a request to have my stucco repaired. Since this has been filed the damage has only become worse since it was disregarded. There are now multiple holes in the wall and an entire section of the wall has become "bloated" with air and moisture. Also there's an area of the wall (facing the road) that needs to be repainted. It requires literally three minutes worth of work. If I had the same color paint I'd do it myself.
Thank you Revdex.com (and [redacted]) for your consideration.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
Hello,
I spoke to [redacted] this morning regarding a rebuttal for complaint #[redacted]. The ticket is presently closed and I'd like it reopened if possible due to following reasons (rebuttal):
The issue of repairing the stucco on my home has not been addressed in any way, shape or form. I have been told it will be looked at by a contractor in the near future and only then further action will take place at a time the home owners association (Westgate) deems necessary. THIS IS NOT A SOLUTION. This is a response of "we'll do this at our leisure". I pay nearly $150 a month for stucco insurance on my home that Westgate is responsible for repairing. I'm not paying for "we'll do it manana" excuses.
That is my rebuttal. Closing this ticket prematurely since I didn't know where to respond is NOT an admission to "the company have addressed my concerns and the situation is resolved.
Thank you for considering re-opening this dispute and please let me know the outcome.
Respectfully,
[redacted]
[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason if he complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
The work on the wall repair has not been completed yet (painting and refinish is still pending).
The business also states that "they're an agent" in the process of getting issues resolved yet they're the ONLY paid entity to resolve issues, so their innocence and lack of resolve is unfounded.
This complaint should be resolved when the work is completed.
Regards,
[redacted]
[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason if he complaint will be closed Administratively Resolved]