Westin Crown Center Hotel

Ms [redacted] ,I do apologize for the inconvinence this has caused you This complaint has been transfered to our ownership group for Crown CenterThey should be reaching out to you, if they have not already done so to resolve this issue with you.Warm Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

I would like to apologize for the service interruptions that the guest experienced during their stay with us That is certainly not the experience we want our guests to have while staying with us I have brought the concerns mentioned in the letter up to our engineering department to address I did find that the batteries were low in the phone hand set that was more than likely the cause of the phone issue I also found that the email address was missing an "i" in the first word of the address when compared to the one on file with the letter This was be the reason the guest never recieved a bill I have requested a refund of $for the inconvience the guest experienced during the stay with us I have also requested a copy of the adjusted folio be email to the correct address, once the refund has been issued I wish the guest would have brought these service interruptions to our attention while they were staying with and we could have addressed them then and possibly could have avoided the guest leaving with a bad experience

Mr [redacted] ,I apologize again as there were no notes on file about the defect with your phone I apologize on behalf of my staff for not attempting to correct the defect while you were still on property I have requested that accounting refund the remiander of your balance Your should see that post to your credit card within the next to business daysBe Well, [redacted] ***Complex Director of Rooms

[A default letter is...

provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Ms. [redacted],I do apologize for the inconvinence this has caused you.  This complaint has been transfered to our ownership group for Crown Center. They should be reaching out to you, if they have not already done so to resolve this issue with you.Warm Regards,[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:  I did mention the phone was not working to the front desk when I walked down to order room service. They made no attempt to fix the problem.  If you are not going to fix a simple phone problem I felt no need to waste my time in trying to get the other issues resolved.  Offering less than half of what I asked for is a slap in the face to an unhappy consumer. I wonder what would have happened if there was a fire in the room and I had no phone to call and tell anyone.
Regards,
[redacted]

I would like to apologize for the service interruptions that the guest experienced during their stay with us.  That is certainly not the experience we want our guests to have while staying with us.  I have brought the concerns mentioned in the letter up to our engineering department to...

address.  I did find that the batteries were low in the phone hand set that was more than likely the cause of the phone issue.  I also found that the email address was missing an "i" in the first word of the address when compared to the one on file with the letter.  This was be the reason the guest never recieved a bill.  I have requested a refund of $75.00 for the inconvience the guest experienced during the stay with us.  I have also requested a copy of the adjusted folio be email to the correct address, once the refund has been issued.  I wish the guest would have brought these service interruptions to our attention while they were staying with and we could have addressed them then and possibly could have avoided the guest leaving with a bad experience.

Mr.  [redacted],I apologize again as there were no notes on file about the defect with your phone.  I apologize on behalf of my staff for not attempting to correct the defect while you were still on property.  I have requested that accounting refund the remiander of your balance.  Your should see that post to your credit card within the next 7 to 10 business days. Be Well,[redacted]Complex Director of Rooms

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]