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Westin Great Southern Hotel

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Westin Great Southern Hotel Reviews (2)

I am rejecting this response because:at 5:I was told they had already placed an extra on my account because we were minLate, and I was never told what time check out wasSo in all at one time I was charged for a hour and twenty minute stay, and I had just had a miscarryLike I said, when I asked for a new set of sheets, they brought them up and put them on the floorI had to litterly jump through hoops to get her not to charge me for an extra minShe was exceptionally abrupt and then I felt like I was being robbed in a sense.While she sounds quite civil in her letter, let me assure you this was not the treatment that I got upon checking in, during my stay, or literally being quite rudely thrown outI have been a guest of theirs many times over the years and have had wonderful serviceThis time, I am dissapointed in what took place and the almost condescending letter I just readI would like my money back in full and wish to no longer use the Westin as a place to take a what for me was a very important mini "stay- kay"And it took them weeks to get back to me which again to me is an example of poor business

Good Evening,I researched this complaint and found some information that I wish to shareFirstly, I regret that this guest did not have an enjoyable experience at our hotel and also wish her a speedy recoveryOur reservations are not for a hour period, but for an arrival time of 3pm and
departure time of 12pm Ms*** arrived at the hotel without a reservation at 3:30am and was checked in promptlyHer room rate was $and with taxes this comes to $Additionally, she ordered room service breakfast in the amount of $which makes her total $307.51, all charges that she agreed to and services she consumedMs*** was still occupying her room at 5pm, well after check out time and check in time for the next dayShe was not charged for a late check out fee nor was she charged for an additional night. Again, I apologize that Ms*** did not enjoy her stay with us and would welcome the opportunity to have her back as a guest so that we can exceed her expectations and earn her loyalty as our valued guest. Warm Regards,Halley K.General Manager

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Address: 310 S High St, Columbus, Ohio, United States, 43215-4508

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