Westin Harbour Island Reviews (%countItem)
Westin Harbour Island Rating
Address: 725 S Harbour Island Blvd, Tampa, Florida, United States, 33602-5707
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+1 (813) 229-5022 +1 (813) 229-5322 |
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I recently stayed at The Westin Waterside on Saturday 2/22, and checkout on 2/23. I was there for a celebration-bachelorette party and my birthday. All things were supposed to be happy and celebratory in nature. Most of the event was a success except for the stay at the hotel. My maid of honor booked the room, ***
Upon waking Sunday morning I walked into the bathroom and slipped on the tile due to a slow leak from the tank of the toilet that accumulated about an inch of water. I immediately closed the water source to the toilet and called the desk. They had to come up and repair the entire tank while I was trying to rest and get packed.
In addition the hotel was under constructionthere was one wooden narrow walk way that took us from the Valet to the entrance. The entire setup was extremely unorganized and chaotic. There were about 6 groups waiting for their cars in the sun while the valet clerk stood underneath the umbrella. This is Tampa, Fl. To say the least, we were hot and left helpless. As the valet attendant attempted to help me put my bags in my car, after asking him not to, he grabbed a bag and the cart underneath went rolling into my shin on my right leg. This is after I already had to fill out an incident report for my back since I slipped walking into the flood first thing in the morning.
I truly thought that my experience would be betternot taking away from Eddie's help at the desk, he also seemed very confused and not completely knowledgeable when it came to the incident report in general.
I received an email back from the hotel saying they would contact me, that was three days ago and I have heard nothing. IN addition, Eddie told me that the insurance company for the hotel would contact me regarding my Incident report from my slip in the bathroomI have heard nothing. I will need to see a chiropractor soon as I am still quite twisted in my back and now my shoulder (guessing from catching myself).
Product_Or_Service: Hotel stay
Other (requires explanation) I am not sure the process for handling this. I would like to hear from the insurance company and at the very least be given at least a night at a Marriott somewhere as my experience was awful and I do not count Sunday as even a stay since there were maintenance men in and out of the room for at least an hour. I actually believe that my incident report was most likely not submitted or even finished being filled out as Eddie said he would "finish it later".
Hotel is in direct contact with guest - claim appropriately filed and insurance company will be in contact within 48 hours.
This verbal response was taken by Revdex.com.
There has been no follow up with the business or their insurance company. Consumer has left messages for the hotel manager, Kathleen *** and for the insurance representative with no return call.
No refund has been received as of today's date.
Good morning,
I am responding on behalf of William *** who is no longer with *** Services.
Our claim number is XXXXXX-XXXXXX-GB-01.
Please accept the following in response to your inquiry:
*** This incident occurred on 2/23/20.
*** The claim was reported to *** on 3/19/20 and was assigned to William ***
*** The following day, Mr. called the claimant, Ms.. She reported that she "tweaked her back" when she slipped on the wet floor in her hotel bathroom. She did not fall, but caught herself, resulting in injuries. She advised Mr. that she started seeing a chiropractor for her injuries and wanted compensation.
*** A letter dated 4/2/20 was mailed via US Mail to Ms. seeking further information about the incident and her treatment. The letter requested photographs of the area where she fell. Mr. also attached an index medical questionnaire to the letter for Ms. to complete.
*** A copy of the 4/2/20 letter (extracted from the file notes) is attached to this email.
*** To date, Ms. has not returned any photos or the completed medical questionnaire. Additionally, she has not placed calls to Mr. or sent email communication to him. His full contact information was listed at the bottom of the letter he sent to Ms. on 4/2/20.
*** Meanwhile, Mr. received and reviewed information about the incident from several hotel employees, including the Engineer on Duty (Micheli *** and the Director of Engineering (Ivan *** According to the reports, Micheli *** reported to the claimant's room on 2/23/20 to fix a clogged toilet. When he arrived the room, he noticed that the two females (one of whom was Ms.), were intoxicated and behaving inappropriately. He called another engineer, Jose, to assist with the toilet clog because he felt uncomfortable. He discovered that the toilet was clogged and the handle was broken, which was causing the leak. He fixed the broken handle, unclogged the toilet, then dried the floor. Both he and Jose then left the room.
*** According to a report from Engineer Pravin *** the flush valve on the toilet was hit with such force that it broke and was in the vertical position, and the inner valve broke resulting in water flowing from the toilet tank.
*** The following day after the incident (2/24/20) , the Director of Engineering, Ivan *** inspected the toilet to make sure it was in working order. He did not find any leaks.
*** This is a general liability claim. Our determination for compensation is based on our assessment of liability/negligence of the hotel. Our determination also relies on the content of medical support/treatment records. At this time, based on the information available, we do not feel that the hotel was primarily negligent for the claimant's injuries. However, our determination is still pending the receipt of documentation sent to Ms. on 4/2/20.
Mr. email, mail and phone messages have been checked regularly since his recent departure.
Please advise if I can provide further information.
Thank you.
(The consumer indicated he/she DID NOT accept the response from the business.)
Good afternoon,
The response from *** insurance company worries me as I told William *** that I was not seeking any sort of settlement. Mr. and I not only spoke on the phone but I returned the email and the questionnaire ten minutes after receiving it. I understand the effort to discredit me and my character by implying that I was intoxicated; however, it was 7 a.m. and I was preparing to leave the hotel for check out at 10:30. In addition, the champagne bottle in my room were from the night before. Also, the engineers did not speak English, nor did they interact much with me or my friend. I'm not sure how a third party maintenance engineer at a hotel is able to assess one's intoxication level from afar. We left the room after 15 minutes to give them space to fix the toilet. The room had many flaws, and I do have photos, but those, I would think would be for the separate complaint of the room's state when we walked in. There is absolutely no way that either of us broke the handle on that toilet. And I am disgusted at the insinuation of being intoxicated. Furthermore, the claim was made that morning, to the desk attendantwe filled the paperwork out before we checked out. The hotel was the one who submitted the claim to *** almost a month later only because I followed up on it.
Double Billing. The hotel charged me for a stay that I paid for through a third party service. They have acknowledged the error, but no refund.
SPG File #***. Customer Invoice # *** Director of Operations Jim H. I booked a stay at this hotel through a third party website. When I called to check-in, the hotel said the reservation had been canceled. I had to pay the hotel $297.56 for a room that I'd already booked. In multiple calls with SPG, they finally confirmed the error was on their side. They created the above file number and told me the matter would be resolved in 5 days. That was last month. I posted a review on Trip Advisor to which Jim H. replied, but has he has not contacted me. I am seeking a refund for the amount SPG acknowledged I I should not have had to pay.
Refund my credit card $297.56. I reached out to Jim H. again on Jan.8 via email and phone. No response to either.
I stayed with the hotel on Oct 23 and checked out on Oct. 24. I am with the Federal government and filled out a tax exempt form.
Invoiced included sales taxes. I called on Thursday to have them removed. Front desk stated I needed to talk to accounting. Accounting was supposed to return call. They did not. I call on Saturday still did not return call. I followed up on Sunday and Monday. On Monday I spoke to Kyle in accounting. He stated he sent me an email, but I never received nor did he confirm the email address of where he sent the response asking for a new tax exempt form. When I checked in, a young lady took the form and attached it to my reservation. I've never had an issue with any properties. They can review the tape. I used the hotel printer to print out the form.
I asked Kyle to transfer me back to the front desk to speak to the manager because both customer service departments were horrible.
correction so that I can submit my travel voucher. It has now been 4 days.
Hello,
First and foremost, we are sorry for this experience. I have followed up with our accounting department and can confirm that we requested a copy of the tax exemption certificate on October 29th, received said certificate on November 2nd and the refund was processed that same day. Once again, we are sorry for the delay in this process.
(The consumer indicated he/she ACCEPTED the response from the business.)
It was received after I called numerous time. I will never stay at this establishment again and will inform the Federal Government.