Westin Hotels and Resorts

From: Kelly S [redacted] arial, sans-serif;">< [redacted] @ [redacted] >Date: Fri, Jun 12, at 1:PMSubject: ID # [redacted] To: " [redacted] " < [redacted] >Cc: Michael B [redacted] < [redacted] > Good morning [redacted] , The guest in this file had several reservations that were one night after the otherThis happens when a guest books several different rates (example night he paid with his reward points, and another at a corporate rate and another at a best available rate)In this case it does not seem that our central reservations team communicated this to our guest Unfortunately when this happens each separate reservation will authorize the guest’s credit card, although no actual charges hit until check outWe did reduce his rate when he was here and comp nightWe also linked the reservations so he ended with separate reservations (one with points and one for the duration) I had e-mail communication throughoutHe did copy our corporate office so they responded separate from me, thus causing more confusionIn the end on May 28th all charges were refunded to his accountI have attached our e-mail communication as well as the credit adjustment If you need any additional information please let me know Be well, KELLY S [redacted] Director of Operations THE WESTIN ARLINGTON GATEWAY [redacted] ***, Arlington, VA T ###-###-#### F ###-###-#### www.westin.com/arlington ---------- Forwarded message ----------From: Kelly S [redacted] < [redacted] >To: " [redacted] " < [redacted] >Cc: Date: Wed, May 13:16:-0400Subject: RE: [Suspected Spam] Please FIX THIS!!!!!! [redacted] (Charges being disputed with [redacted] )Good afternoon Mr***, I just left you a voicemailI am available until 2pm and then after 4pm todayPlease let me know if there is a best time to connect I look forward to resolving the challenges of your recent stay Be well, KELLY S [redacted] Director of Operations THE WESTIN ARLINGTON GATEWAY [redacted] ***, Arlington, VA T ###-###-#### F ###-###-#### www.westin.com/arlington From: [redacted] [mailto: [redacted] ] Sent: Wednesday, May 27, 1:AMTo: Kelly S*Subject: Re: [Suspected Spam] Please FIX THIS!!!!!! [redacted] (Charges being disputed with [redacted] ).Importance: Low You can call me anytime tomorrow at ###-###-####Sent from my [redacted] On May 26, 2015, at 6:PM, Kelly S [redacted] < [redacted] > wrote: Good afternoon Mr***, I apologize but my day got away from me and I did not want to call you around dinner timePlease let me know a best time to reach you tomorrow so we can get this resolved I look forward to speaking with you Be well, KELLY S [redacted] Director of Operations THE WESTIN ARLINGTON GATEWAY [redacted] ***, Arlington, VA T ###-###-#### F ###-###-#### www.westin.com/arlington From: [redacted] [mailto: [redacted] ] Sent: Monday, May 25, 7:PMTo: Kelly S*Cc: [email protected]: [Suspected Spam] Please FIX THIS!!!!!! [redacted] (Charges being disputed with [redacted] ).Importance: Low Are you serious? Really? I'm getting too many e-mails WAY TOO MANY! With conflicting information all in bits and pieces I want ONE (count 'em) ONE final bill showing the final bill for all nights with the appropriate discounts and whatever adjustments have been made There are TOO Many people getting involved I dealt with Kelly solely and want her to handle / finalize this when she returns to the office tomorrow Kelly only No one else at this point Once again (When you're all done - and make sure you're done this time, send me ONE BILL summarizing the ENTIRE (ONE) reservation from my cheon 5/through my check out on 5/ IF this gets messed up, I'm taking ALL of the e-mails, printing them, and sending them to the Revdex.com This is a joke NO MORE FRONT DESK, NO MORE JOANA (or whoever) I want ONE BILL summarizing everything from Kelly I want it mailed hard-copy to my home address along with a letter of explanation and an assurance that my card is not going to be charged for any of these mutliple changes [redacted] is already calling me questioning what is going on I'm actually calling them and disputing all charges until it is resolved with one final bill In all fairness, it should be for my cancelled tour, my trips returning to the front-desk each day as they couldn't provide an explanation for the mutliple e-mails I have spent HOURS over the course of this stay trying to un-screw your messed up reservation system and the multiple senseless notifications At this point, I just want one final bill mailed hard-copy to me with the appropriate adjustment / resolution I can be reached at ###-###-#### Westin should be ashamed at the total incompetence of the reservation / booking / tracking process Once again NO MORE e-mails with conflicting information One final bill and that's it Let me know when you send it and I'll have the credit card company authorize charges Until then, you're not getting anything from [redacted] Thanks [redacted] In a message dated 5/25/10:58:A.MEastern Daylight Time, [email protected] wr***: Dear Mr***, We received your email with regard to your recent stay at The Westin Arlington GatewayI am truly sorry for all the difficulties you are having with your booking and with the occupants of the room next to yoursI just spoke with my colleague, Joana at the Front Desk who looked into your reservationShe advised me that your room was "comped" for your last night of the stay to make up for the issues with the other occupants and the reservation issuesYour rate for the two nights including the upgrade is USD plus taxes per night, which is better than the plus taxes per night plus the USD upgrade fee per nightIf you no longer wish to receive surveys, you can sign into your online account and change yourCommunication PreferencesMr***, we appreciate your loyalty as a valued member of Starwood Preferred GuestEnjoy the rest of your week Please fill out ourcustomer service feedback surveyand let me know if the customer service you received today met your expectationsBest Regards, Nicky Modi Specialist, eCommunications Department Starwood Hotels & Resorts Worldwide ,[ Original Message Follows: ------------------------ From: [redacted] To: "[email protected]" Subject: Fwd: Rest easyYour reservation has been confirmed (201426569)Date: May 23, 7:43:AM EDT This reservation has been a nightmare I'm supposed to be in for $per night plus I upgraded $to a suite First night was on rewards My folio is showing $plus the $upgrade Also rather than booking one reservation, Starwood booked them separately, so I have a folio and all sorts of junk mail surveys in my email box each morning I can't resolve this with the front desk as English is my native language, and unfortunately not theirs Fix this so that it reads $plus the $upgrade or I'm going to register a consumer complaintSent from my iPad Begin forwarded message: From: The Westin Arlington Gateway < [redacted] > Date: April 28, at 12:16:PM EDT To: " [redacted] " < [redacted] > Subject: Rest easyYour reservation has been confirmed (201426569)Reply-To: " [redacted] " < [redacted] > View in a browser for up-to-date reservation information, or change languageEnglishFrançaisEspañolDeutsch??(??)???ItalianoPortuguês???????????? ?????????(??)???PolskiTürkçeNederlandsBahasa (I)??????? The Westin Arlington Gateway [redacted] Arlington, Virginia United States Phone:(1)###-###-####Fax: (1)###-###-#### • CONTACT US > • GUEST ROOMS > • FEATURES AND ACTIVITIES > • DINING OPTIONS > • LOCAL AREA > • DRIVING DIRECTIONS > • AREA MAP > • MEETING SPACE > Tell us how to personalize your stay — update your profile preferences todayTell us your stay preferences Welcome Back ***,Your reservation is all set – we’re excited to welcome you to The Westin Arlington Gateway.At Westin, we’re committed to your well-beingIf there’s anything you need as we prepare for your arrival, don’t hesitate to ask.Stay Well,Michael B [redacted] GENERAL MANAGER Confirmation: [redacted] YOUR STARWOOD PREFERRED GUEST DETAILS Member Name: [redacted] ***SPG Number:xxxxxxxx733Starpoint Balance:LOGIN TO YOUR ACCOUNT YOU ARE INVITED ...to participate in a short survey to evaluate your experience with the associate who handled your callThank you for sharing your opinions with Westin Hotels & ResortsMore YOUR RESERVATION Check In 23-MAY-- 3:PM [redacted] Check Out 25-MAY-- 12:PM [redacted] Number of Rooms Number of Guests [redacted] Indicates standard hotel cheand check-out times and does not reflect special arrangements made with the hotel YOUR RATE: ROOM OF Rates for the night of: 23-May-15, 24-May- Rate Details Flexible ratePlease see terms & details link for cancellation policyRoom Rate in US DOLLARS per night TaxesRoom rate excludes the following:State:% Per Room / Per NightCounty Occ:% Per Room / Per Night Guarantee and Cancellation PoliciesYour room is guaranteed with a(n) VISA card.Cancel by 6:PM Hotel time days prior to avoid Night penaltyThere may be additional applicable charges and taxes.Room taxes are included in penaltiesDebit and Credit cards will be authorized at chefor the amount of your stay, plus an amount to cover incidentalsPlease visit “Announcements” on the hotel website for more informationYOUR ACCOMMODATIONS: ROOM OF Guest Name [redacted] Number of Adults Number of Children Room DescriptionKing Bed • Traditional Non-smoking, Smoke-free • Sq.m/Sq.ft - Sq.m/Sq.ft • Inch Flat Screen Lcd Tv • Heavenly Bed And Bath • Laptop Safe • Free High-speed Internet A MESSAGE FROM WESTIN HOTELS & RESORTS Experience every locale like a local with expert recommendations from Westin Finds from AFAR Discover delicious and nutritious kids meals with SuperChefs YOUR PRIVACY If you believe this reservation was made in error, pleasecontact usas soon as possible.Please note: For security purposes, you will be asked to provide a valid government or state-issued photo ID at check-in.This email may contain links to webs [redacted] that collect personally identifiable information about youStarwood Hotels & Resorts Worldwide, Incis not responsible or liable for the actions of such independent webs***, and encourages you to review the privacy statements and policies of such webs [redacted] to understand how they collect, use and store such information.Click herefor Starwood Hotels & Resorts Worldwide, Inc.'s Privacy Statement DISCLOSURE Starpoint® balance may not reflect your most recent activity and may not include Starpoints earned or redeemed for the current transaction.Modify and Cancel InformationTo view, change or cancel your reservation, please visitwestin.comAny modification to a reservation is subject to the hotel's availability at the time the modification is requested and may change the rate and/or require payment of cancellation feesIf you require further assistance, please contact Westin Hotels & Resorts at? ###-###-####if you are calling from the United States or CanadaOtherwise,click herefor the telephone number of the Worldwide Reservation Office nearest youPlease note that reservations cannot be changed or canceled via email.Guarantee RulesFor reservations guaranteed with a form of payment at time of booking, rooms are held until hotel check-out time the day following arrivalFor reservations not guaranteed with a form of payment at time of booking, rooms are held until set cancellation time per the rules of the reservationIn the event more guests arrive than can be accommodated due to hotel overbooking or an unforeseen circumstance, and hotel is unable to hold rooms consistent with this room hold policy, hotel will attempt to accommodate guests, at its expense, at a comparable hotel in the area for the oversold night(s), and will pay for transportation to that hotel.Package Handling PolicyThere is a package handling fee for all incoming and outbound packagesPlease contact the hotel directly for the exact fee.Smoking PolicyOur Breathe Westin® program assures that smoke-free environments in our hotel help sustain our guests' health and well-beingTo ensure fresh air quality, a $cleaning fee will be charged if we find evidence of smoking in a guest room.Exchange RateFor nhotels, rates confirmed in USD may be converted to local currency by the hotel at your time of stay, based on the exchange rate used by the hotel and are subject to exchange rate fluctuationsCredit card charges are subject to additional currency conversions by banks or credit card companies, which are not within the hotel’s control and may impact the amount charged to your credit cardPlease contact the hotel if you have any questions.Rate/Reservation ValidityPlease note that electronic reservation confirmations are provided to you solely for your convenience and that we retain official records of our reservation transactions, including details of dates of stay and room ratesIn the event of discrepancies, alterations, modifications, or variations between this confirmation and our official records, our official records shall controlTampering with this confirmation to alter the room rate, or any other reservation information is strictly prohibited and may have legal consequences.Early DepartureMany Starwood hotels have an early departure feeWhen you check-in, you will be asked to ---------- Forwarded message ----------From: Kelly S [redacted] < [redacted] >To: " [redacted] " < [redacted] >Cc: Date: Fri, May 10:07:-0400Subject: The Westin Arlington Gateway Good morning Mr***, I have attached the credit for all charges to your accountPlease let me know if your journey brings you back this way so we can ensure a renewing experience Be well, KELLY S [redacted] Director of Operations THE WESTIN ARLINGTON GATEWAY [redacted] ***, Arlington, VA T ###-###-#### F ###-###-#### www.westin.com/arlington

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Good afternoon [redacted],
 
I am writing regarding ID [redacted]. I have looked into [redacted]’s account and...

it seems we credited the incorrect [redacted] for the parking charge. I have process the correct account for him and e-mailed him a receipt for the credit of $58.00.
 
Thank you.
 
Be well,
 
KELLY
S[redacted]
Director of Operations

From: Kelly S[redacted]
arial, sans-serif;"><[redacted]>Date: Fri, Jun 12, 2015 at 1:52 PMSubject: ID # [redacted]To: "[redacted]" <[redacted]>Cc: Michael B[redacted] <[redacted]>
Good morning [redacted],
 
The guest in this file had several reservations that were one night after the other. This happens when a guest books several different rates (example 1 night he paid with his reward points, and another at a corporate rate and another at a best available rate). In this case it does not seem that our central reservations team communicated this to our guest.
 
Unfortunately when this happens each separate reservation will authorize the guest’s credit card, although no actual charges hit until check out. We did reduce his rate when he was here and comp 1 night. We also linked the reservations so he ended with 2 separate reservations (one with points and one for the duration).
 
I had e-mail communication throughout. He did copy our corporate office so they responded separate from me, thus causing more confusion. In the end on  May 28th all charges were refunded to his account. I have attached our e-mail communication as well as the credit adjustment.
 
If you need any additional information please let me know.
 
Be well,
 
KELLY
S[redacted]
Director of Operations
 
THE WESTIN ARLINGTON GATEWAY
[redacted], Arlington, VA 22203
T ###-###-####     F ###-###-####
www.westin.com/arlington
 
 
---------- Forwarded message ----------From: Kelly S[redacted] <[redacted]>To: "[redacted]" <[redacted]>Cc: Date: Wed, 27 May 2015 13:16:07 -0400Subject: RE: [Suspected Spam] Please FIX THIS!!!!!! [redacted] (Charges being disputed with [redacted]).
Good afternoon Mr. [redacted],
 
I just left you a voicemail. I am available until 2pm and then after 4pm today. Please let me know if there is a best time to connect.
 
I look forward to resolving the challenges of your recent stay.
 
Be well,
 
KELLY
S[redacted]
Director of Operations
 
THE WESTIN ARLINGTON GATEWAY
[redacted], Arlington, VA 22203
T ###-###-####     F ###-###-####
www.westin.com/arlington
 
 
From: [redacted] [mailto:[redacted]] Sent: Wednesday, May 27, 2015 1:04 AMTo: Kelly S[redacted]Subject: Re: [Suspected Spam] Please FIX THIS!!!!!! [redacted] (Charges being disputed with [redacted]).Importance: Low
 
You can call me anytime tomorrow at ###-###-####Sent from my [redacted]
On May 26, 2015, at 6:01 PM, Kelly S[redacted] <[redacted]> wrote:
Good afternoon Mr. [redacted],
 
I apologize but my day got away from me and I did not want to call you around dinner time. Please let me know a best time to reach you tomorrow so we can get this resolved.
 
I look forward to speaking with you.
 
Be well,
 
KELLY
S[redacted]
Director of Operations
 
THE WESTIN ARLINGTON GATEWAY
[redacted], Arlington, VA 22203
T ###-###-####     F ###-###-####
www.westin.com/arlington
 
<image001.jpg>
 
From: [redacted] [mailto:[redacted]] Sent: Monday, May 25, 2015 7:28 PMTo: Kelly S[redacted]Cc: [email protected]: [Suspected Spam] Please FIX THIS!!!!!! [redacted] (Charges being disputed with [redacted]).Importance: Low
 
Are you serious?  Really?   
 
1.  I'm getting too many e-mails WAY TOO MANY!  With conflicting information all in bits and pieces.
2.  I want ONE (count 'em) ONE final bill showing the final bill for all nights with the appropriate discounts and whatever adjustments have been made.
 
There are TOO Many people getting involved.    I dealt with Kelly solely and want her to handle / finalize this when she returns to the office tomorrow.   Kelly only.  No one else at this point.
 
Once again.  (When you're all done - and make sure you're done this time, send me ONE BILL summarizing the ENTIRE (ONE) reservation from my check-in on 5/21 through my check out on 5/25. 
 
IF this gets messed up, I'm taking ALL of the e-mails, printing them, and sending them to the Revdex.com.   This is a joke.   
 
NO MORE FRONT DESK, NO MORE JOANA (or whoever).    I want ONE BILL summarizing everything from Kelly.    I want it mailed hard-copy to my home address along with a letter of explanation and an assurance that my card is not going to be charged for any of these mutliple changes.   [redacted] is already calling me questioning what is going on.    I'm actually calling them and disputing all charges until it is resolved with one final bill.  In all fairness, it should be 0.00 for my cancelled tour, my trips returning to the front-desk each day as they couldn't provide an explanation for the mutliple e-mails.
 
I have spent HOURS over the course of this stay trying to un-screw your messed up reservation system and the multiple senseless notifications.
 
At this point, I just want one final bill mailed hard-copy to me with the appropriate adjustment / resolution.  I can be reached at ###-###-####.
 
Westin should be ashamed at the total incompetence of the reservation / booking / tracking process.   
 
Once again NO MORE e-mails with conflicting information.    One final bill and that's it.   Let me know when you send it and I'll have the credit card company authorize charges.   Until then, you're not getting anything from [redacted].
 
Thanks
[redacted]
 
In a message dated 5/25/2015 10:58:08 A.M. Eastern Daylight Time, [email protected] wr[redacted]:
Dear Mr. [redacted],
We received your email with regard to your recent stay at The Westin Arlington Gateway.
I am truly sorry for all the difficulties you are having with your booking and with the occupants of the room next to yours. I just spoke with my colleague, Joana at the Front Desk who looked into your reservation. She advised me that your room was "comped" for your last night of the stay to make up for the issues with the other occupants and the reservation issues. Your rate for the two nights including the upgrade is 189 USD plus taxes per night, which is better than the 159 plus taxes per night plus the 60 USD upgrade fee per night.
If you no longer wish to receive surveys, you can sign into your online account and change yourCommunication Preferences.
Mr. [redacted], we appreciate your loyalty as a valued member of Starwood Preferred Guest. Enjoy the rest of your week.
 
Please fill out ourcustomer service feedback surveyand let me know if the customer service you received today met your expectations.
Best Regards,
Nicky Modi
Specialist, eCommunications Department
Starwood Hotels & Resorts Worldwide
 
,[
Original Message Follows: ------------------------ From: [redacted] To: "[email protected]" <[email protected]> Subject: Fwd: Rest easy. Your reservation has been confirmed (201426569). Date: May 23, 2015 7:43:40 AM EDT
This reservation has been a nightmare.   I'm supposed to be in for $159.00 per night plus I upgraded $60 to a suite.  First night was on rewards.   My folio is showing $189 plus the $60 upgrade.  
 
Also rather than booking one reservation, Starwood booked them separately, so I have a folio and all sorts of junk mail surveys in my email box each morning.
 
I can't resolve this with the front desk as English is my native language, and unfortunately not theirs.
 
Fix this so that it reads $159 plus the $60 upgrade or I'm going to register a consumer complaint. Sent from my iPad
Begin forwarded message:
From: The Westin Arlington Gateway <[redacted]> Date: April 28, 2015 at 12:16:51 PM EDT To: "[redacted]" <[redacted]> Subject: Rest easy. Your reservation has been confirmed (201426569). Reply-To: "[redacted]" <[redacted]>
View in a browser for up-to-date reservation information, or change languageEnglishFrançaisEspañolDeutsch??(??)???ItalianoPortuguês???????????? ?????????(??)???PolskiTürkçeNederlandsBahasa (I)???????
 
The Westin Arlington Gateway
[redacted]
Arlington, Virginia 22203 United States
Phone:(1)###-###-####Fax: (1)###-###-####
 
•
CONTACT US >
•
GUEST ROOMS >
•
FEATURES AND ACTIVITIES >
•
DINING OPTIONS >
•
LOCAL AREA >
•
DRIVING DIRECTIONS >
•
AREA MAP >
•
MEETING SPACE >
 
 
Tell us how to personalize your stay — update your profile preferences today.
Tell us your stay preferences
 
Welcome Back [redacted],Your reservation is all set – we’re excited to welcome you to The Westin Arlington Gateway.At Westin, we’re committed to your well-being. If there’s anything you need as we prepare for your arrival, don’t hesitate to ask.Stay Well,Michael B[redacted]GENERAL MANAGER
Confirmation:
[redacted]9
YOUR STARWOOD PREFERRED GUEST DETAILS
 
Member Name:[redacted]SPG Number:xxxxxxxx733Starpoint Balance:2919
LOGIN TO YOUR ACCOUNT
 
YOU ARE INVITED....
 
...to participate in a short survey to evaluate your experience with the associate who handled your call. Thank you for sharing your opinions with Westin Hotels & Resorts.
More
 
YOUR RESERVATION
 
Check In
23-MAY-2015 - 3:00 PM *
Check Out
25-MAY-2015 - 12:00 PM *
Number of Rooms
1
Number of Guests
2
* Indicates standard hotel check-in and check-out times and does not reflect special arrangements made with the hotel.
 
YOUR RATE: ROOM 1 OF 1
 
Rates for the night of:
23-May-15, 24-May-15
 
Rate Details
Flexible ratePlease see terms & details link for cancellation policy.
Room Rate
174.00 in US DOLLARS per night
 
 
TaxesRoom rate excludes the following:State:6.0 % Per Room / Per NightCounty Occ:7.0 % Per Room / Per Night
Guarantee and Cancellation PoliciesYour room is guaranteed with a(n) VISA card.Cancel by 6:00 PM Hotel time 1 days prior to avoid 1 Night penalty. There may be additional applicable charges and taxes.Room taxes are included in penalties.
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. Please visit “Announcements” on the hotel website for more information.
YOUR ACCOMMODATIONS: ROOM 1 OF 1
 
Guest Name
[redacted]
Number of Adults
2
Number of Children
0
Room DescriptionKing Bed
•
Traditional Non-smoking, Smoke-free
•
19 Sq.m/208 Sq.ft - 21 Sq.m/221 Sq.ft
•
32 Inch Flat Screen Lcd Tv
•
Heavenly Bed And Bath
•
Laptop Safe
•
Free High-speed Internet
 
A MESSAGE FROM WESTIN HOTELS & RESORTS
 
Experience every locale like a local with expert recommendations from Westin Finds from AFAR.
 
Discover delicious and nutritious kids meals with SuperChefs
 
YOUR PRIVACY
 
If you believe this reservation was made in error, pleasecontact usas soon as possible.Please note: For security purposes, you will be asked to provide a valid government or state-issued photo ID at check-in.This email may contain links to webs[redacted] that collect personally identifiable information about you. Starwood Hotels & Resorts Worldwide, Inc. is not responsible or liable for the actions of such independent webs[redacted], and encourages you to review the privacy statements and policies of such webs[redacted] to understand how they collect, use and store such information.Click herefor Starwood Hotels & Resorts Worldwide, Inc.'s Privacy Statement.
 
DISCLOSURE
 
Starpoint® balance may not reflect your most recent activity and may not include Starpoints earned or redeemed for the current transaction.Modify and Cancel InformationTo view, change or cancel your reservation, please visitwestin.com. Any modification to a reservation is subject to the hotel's availability at the time the modification is requested and may change the rate and/or require payment of cancellation fees. If you require further assistance, please contact Westin Hotels & Resorts at? ###-###-####if you are calling from the United States or Canada. Otherwise,click herefor the telephone number of the Worldwide Reservation Office nearest you. Please note that reservations cannot be changed or canceled via email.Guarantee RulesFor reservations guaranteed with a form of payment at time of booking, rooms are held until hotel check-out time the day following arrival. For reservations not guaranteed with a form of payment at time of booking, rooms are held until set cancellation time per the rules of the reservation. In the event more guests arrive than can be accommodated due to hotel overbooking or an unforeseen circumstance, and hotel is unable to hold rooms consistent with this room hold policy, hotel will attempt to accommodate guests, at its expense, at a comparable hotel in the area for the oversold night(s), and will pay for transportation to that hotel.Package Handling PolicyThere is a package handling fee for all incoming and outbound packages. Please contact the hotel directly for the exact fee.Smoking PolicyOur Breathe Westin® program assures that smoke-free environments in our hotel help sustain our guests' health and well-being. To ensure fresh air quality, a $200 cleaning fee will be charged if we find evidence of smoking in a guest room.Exchange RateFor non-US hotels, rates confirmed in USD may be converted to local currency by the hotel at your time of stay, based on the exchange rate used by the hotel and are subject to exchange rate fluctuations. Credit card charges are subject to additional currency conversions by banks or credit card companies, which are not within the hotel’s control and may impact the amount charged to your credit card. Please contact the hotel if you have any questions.Rate/Reservation ValidityPlease note that electronic reservation confirmations are provided to you solely for your convenience and that we retain official records of our reservation transactions, including details of dates of stay and room rates. In the event of discrepancies, alterations, modifications, or variations between this confirmation and our official records, our official records shall control. Tampering with this confirmation to alter the room rate, or any other reservation information is strictly prohibited and may have legal consequences.Early DepartureMany Starwood hotels have an early departure fee. When you check-in, you will be asked to
---------- Forwarded message ----------From: Kelly S[redacted] <[redacted]>To: "[redacted]" <[redacted]>Cc: Date: Fri, 29 May 2015 10:07:58 -0400Subject: The Westin Arlington Gateway
Good morning Mr. [redacted],
 
I have attached the credit for all charges to your account. Please let me know if your journey brings you back this way so we can ensure a renewing experience.
 
Be well,
 
KELLY
S[redacted]
Director of Operations
 
THE WESTIN ARLINGTON GATEWAY
[redacted], Arlington, VA 22203
T ###-###-####     F ###-###-####
www.westin.com/arlington