Westlake Dental Associates General Dentistry & Dental Implants To: Revdex.com ID 4/5/ [redacted] was given an estimate for treatment with the proposed coverage from her dental insuranceWe have our patients sign these estimates with clear notation that, in fact, dental insurance companies reserve the right to not pay on a particular service at which point the patient is responsible for the balanceVerifying coverage for a particular procedure — often known as a pre-determination — is done in writing to the insurance company and typically calls for a 2-week turnaround time for an answerThese predetermination letters are sent from the insurance company to the patient and the provider, and will also include a disclaimer that the insurance company ultimately has the right to still reject payment in the future.Given the timing of predetermination, it is impossible to send out a predetermination for every single procedureNevertheless, a situation escalating like this is not typical for our office, and since our last communication with [redacted] in November 2016,instructed the staff to write off the balance [redacted] can disregard any further notices, and we will send her a letter to her for her records confirming thisCenter Ridge Road, Westlake, OH Office: (440) 835-Fax: (440) 835-Westlakedentalassociates.com
Complaint: 10685120
I am rejecting this response because:
First of all those wires were hanging because that's the cable for the hood to open that M&S auto broke and two days after I purchased the car the power went out on my car and M&S auto had it towed to there facility and the result was they cut the alarm wiring disarming my alarm permanently..The engine work was not done a year later it was done 3 months after I purchased the car..and when a replacement engine is installed an you alter or change a car emissions a smog is required by the repair shop...but regardless I received information that my car was a previous rental and in two major accidents and I was never told or made aware ...I will have my lawyer contact M&S auto ..thank you ..I got nothing more to say...
Regards,
[redacted]
We replaced the engine on Mr. [redacted]'s Mazda 1 year after he bought the car and had it smogged. A year later, he brought the car back and said it wouldn't pass smog because of a check engine light had been covered by some black tape. We never would do anything like this to sell...
a car, it would jeopardize our license with DMV and BAR. We looked under the dash and noticed that several wires had been cut up for a car stereo to be installed. This car was also now out of warranty. We could not work on the car and suggested taking it to another auto repair facility to fix the wires and get it smogged. The BAR Licensing Associate came and discussed the problem and we showed him all the repair paperwork and said we are in the right. Mr. [redacted] should find a repair facility that can fix all the cut wiring so he can get his car smogged. M & S Auto
Sorry for the delay! I want to apologize to Mrs. L[redacted] for the delay in just getting her a sticker. Her vehicle was registered in time.... any Law Enforcement Officer that ran her plate or vin would 've seen that the registration was always current. They might of issued a fix a ticket to...
show proof that it had been corrected. The vehicle was sold as is with a 30 day or 1000 mile powertrain warranty (motor & transmission only). The purchase price was $8995. I hope that Mrs. L[redacted] is satisfied with her car and that we have a repair shop available if she needed help with any repairs. Thank You!
Complaint: 11019698
I am rejecting this response because:
Regards,
L[redacted]
I appreciate the apology; however, This has been in process for 6months and this is not acceptable. How much longer am I going to have to wait ? Especially when I need their help with services on my car or having to deal with bad costumer service everytime.
Westlake Dental Associates General Dentistry & Dental Implants To: Revdex.com ID 12016896 4/5/2016 [redacted] was given an estimate for treatment with the proposed coverage from her dental insurance. We have our patients sign these estimates with clear notation that, in fact, dental...
insurance companies reserve the right to not pay on a particular service at which point the patient is responsible for the balance. Verifying coverage for a particular procedure — often known as a pre-determination — is done in writing to the insurance company and typically calls for a 2-3 week turnaround time for an answer. These predetermination letters are sent from the insurance company to the patient and the provider, and will also include a disclaimer that the insurance company ultimately has the right to still reject payment in the future.Given the timing of predetermination, it is impossible to send out a predetermination for every single procedure. Nevertheless, a situation escalating like this is not typical for our office, and since our last communication with [redacted] in November 2016,1 instructed the staff to write off the balance. [redacted] can disregard any further notices, and we will send her a letter to her for her records confirming this. 25575 Center Ridge Road, Westlake, OH 44145 Office: (440) 835-8999 Fax: (440) 835-9290 Westlakedentalassociates.com
Westlake Dental Associates General Dentistry & Dental Implants To: Revdex.com ID 4/5/ [redacted] was given an estimate for treatment with the proposed coverage from her dental insuranceWe have our patients sign these estimates with clear notation that, in fact, dental insurance companies reserve the right to not pay on a particular service at which point the patient is responsible for the balanceVerifying coverage for a particular procedure — often known as a pre-determination — is done in writing to the insurance company and typically calls for a 2-week turnaround time for an answerThese predetermination letters are sent from the insurance company to the patient and the provider, and will also include a disclaimer that the insurance company ultimately has the right to still reject payment in the future.Given the timing of predetermination, it is impossible to send out a predetermination for every single procedureNevertheless, a situation escalating like this is not typical for our office, and since our last communication with [redacted] in November 2016,instructed the staff to write off the balance [redacted] can disregard any further notices, and we will send her a letter to her for her records confirming thisCenter Ridge Road, Westlake, OH Office: (440) 835-Fax: (440) 835-Westlakedentalassociates.com
Complaint: 10685120
I am rejecting this response because:
First of all those wires were hanging because that's the cable for the hood to open that M&S auto broke and two days after I purchased the car the power went out on my car and M&S auto had it towed to there facility and the result was they cut the alarm wiring disarming my alarm permanently..The engine work was not done a year later it was done 3 months after I purchased the car..and when a replacement engine is installed an you alter or change a car emissions a smog is required by the repair shop...but regardless I received information that my car was a previous rental and in two major accidents and I was never told or made aware ...I will have my lawyer contact M&S auto ..thank you ..I got nothing more to say...
Regards,
[redacted]
We replaced the engine on Mr. [redacted]'s Mazda 1 year after he bought the car and had it smogged. A year later, he brought the car back and said it wouldn't pass smog because of a check engine light had been covered by some black tape. We never would do anything like this to sell...
a car, it would jeopardize our license with DMV and BAR. We looked under the dash and noticed that several wires had been cut up for a car stereo to be installed. This car was also now out of warranty. We could not work on the car and suggested taking it to another auto repair facility to fix the wires and get it smogged. The BAR Licensing Associate came and discussed the problem and we showed him all the repair paperwork and said we are in the right. Mr. [redacted] should find a repair facility that can fix all the cut wiring so he can get his car smogged. M & S Auto
Sorry for the delay! I want to apologize to Mrs. L[redacted] for the delay in just getting her a sticker. Her vehicle was registered in time.... any Law Enforcement Officer that ran her plate or vin would 've seen that the registration was always current. They might of issued a fix a ticket to...
show proof that it had been corrected. The vehicle was sold as is with a 30 day or 1000 mile powertrain warranty (motor & transmission only). The purchase price was $8995. I hope that Mrs. L[redacted] is satisfied with her car and that we have a repair shop available if she needed help with any repairs. Thank You!
Complaint: 11019698
I am rejecting this response because:
Regards,
L[redacted]
I appreciate the apology; however, This has been in process for 6months and this is not acceptable. How much longer am I going to have to wait ? Especially when I need their help with services on my car or having to deal with bad costumer service everytime.
Westlake Dental Associates General Dentistry & Dental Implants To: Revdex.com ID 12016896 4/5/2016 [redacted] was given an estimate for treatment with the proposed coverage from her dental insurance. We have our patients sign these estimates with clear notation that, in fact, dental...
insurance companies reserve the right to not pay on a particular service at which point the patient is responsible for the balance. Verifying coverage for a particular procedure — often known as a pre-determination — is done in writing to the insurance company and typically calls for a 2-3 week turnaround time for an answer. These predetermination letters are sent from the insurance company to the patient and the provider, and will also include a disclaimer that the insurance company ultimately has the right to still reject payment in the future.Given the timing of predetermination, it is impossible to send out a predetermination for every single procedure. Nevertheless, a situation escalating like this is not typical for our office, and since our last communication with [redacted] in November 2016,1 instructed the staff to write off the balance. [redacted] can disregard any further notices, and we will send her a letter to her for her records confirming this. 25575 Center Ridge Road, Westlake, OH 44145 Office: (440) 835-8999 Fax: (440) 835-9290 Westlakedentalassociates.com