Before purchasing any of their expensive products, ask for the price. I was scammed out of $287, told I could not get a refund, which I have in the past. They don't post their refund policy for products anywhere at the Westlake (Austin, TX) or the North Location (Austin, TX), except on the receipt AFTER you pay for it. I filed a complaint with the BBB, if they refuse to refund my money, I will take them to court for the cost of unsafe products they sold me that was not recommended by their doctor, but probably in order to receive a commission, plus court cost and any anguish I endure.
A member of our management team ([redacted]) has been attempting to reach Mr. [redacted] to resolve this concern by phone. We hope to reach him today to discuss his concerns directly. Thank you!
Dear [redacted], Thank you for bringing this to our attention. Our Operations Manager, [redacted], is reviewing your complaint and will be getting in touch with you shortly. If you would like to reach her directly she is cc'd here or can be reached at [redacted]Kind regards,[redacted]...
We have notified the patient that we will waive the disputed $40 bill.
We have spoken to the patient and resolved the issue.
This complaint has been resolved.
A member of our management team ([redacted]) has been attempting to reach Mr. [redacted] to resolve this concern by phone. We hope to reach him today to discuss his concerns directly. Thank you!
Dear [redacted], Thank you for bringing this to our attention. Our Operations Manager, [redacted], is reviewing your complaint and will be getting in touch with you shortly. If you would like to reach her directly she is cc'd here or can be reached at [redacted]Kind regards,[redacted]...
[redacted]