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Westlake Hospital Reviews (1)

Initial Business Response /* (1000, 7, 2014/06/03) */
Contact Name and Title: *** *** Coordi
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@westlakehosp.com
Mr*** was a patient of Dr*** Dr*** is now part of Westlake Hospital and his previous office
policys do not apply to Westlake hospitalWe Westlake Hospital do not offer discounts to patient that have insurance and Mr*** is obligated to pay for the entire cost of the services he recievedHe only paid half of his bill at time of service and is required to pay the additional $I cannot speak for the discussion Mr*** had with Dr*** regarding payment as I was not present, but Westlake Hospital has billed Mr*** the remainder of his bill $
Initial Consumer Rebuttal /* (3000, 9, 2014/06/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Unfortunately, Ms*** response has three critical mistakes that she has decided to overlook
First, for the Westlake hospital doctors to not know their own billing policies regarding discounts proves how poorly trained and managed their staff isMs*** can be as negligent and as irresponsible as she likes when it comes to training her staff about her policies and procedures but this is none of my concernClearly this is her training issue; not my billing issueMs*** needs to accept this responsibility; not me
Second, I was instructed to pay one amount at the time of service and billed anotherYour adminstrators also do not know your policies and procedures regarding discountsI have been a patient of Dr*** for over years and have never been delinquent in paying in full at the time of serviceWestlake administrators were negligent in understanding Ms*** discount policyI paid the full amount that your administrators instructed me to pay for the services provided at the time of serviceIt appears that only Ms*** knows what the policies actually are; not her professional staff or even her administrators
And finally and most important if Ms*** would simply check the records she will discover that the $has been paid in fullI received a letter from Dr*** explaining and apologizing for the mistakes that were madeBut Westlake Hospital had already removed my account due to delinquent funds that were past days due and I am no longer a patient of Dr*** And my account was removed because, according to Ms*** I did not "pay the entire cost of services received at time of service"However, it was not clear to either Dr*** or to his administrative staff what the proper amount was at the time of serviceI had nothing to do with the series of mistakes that were made which lead to this complaintAnd Ms*** refuses to accept any responsibility for this situation
I have no choice but to reject the poorly constructed response from Westlake HospitalI have done nothing wrong
I have no outstanding bills from Westlake Hospital yet I am no longer permitted to contact Dr*** because the procedures Ms*** enforces allowed them to remove my account for
not paying an outstanding balance that no one in the office at the time of service was aware ofI am investigating if any legal action can be taken as result of this deceptive practice
And there is one more question that Ms*** does need to answerOnce Ms*** realizes that my bill is paid, was it worth loosing me as a patient? Is Ms*** running a hospital
or a collection agency? I have already located a new family physician that understands this difference
I am posting a copy of Westlake Hospital's response on appropriate social media websites to help warn othersAnd I also am hoping that this complaint will serve the same purpose

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Address: 909 Hidden Rdg STE 300, Irving, Texas, United States, 75038-3801

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Shady, yet now dead: once upon a time this website was reported to be associated with Westlake Hospital, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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