Some of the worst professionalism I have encountered in a long time...and from the owner of all peopleThey have been to my house times to fix my appliance, 2-hours each timeSimply painfulI asked the owner to explain a few things to me while he was at our house for a service call and he replied, I cannot address your concerns today, I came here to fix your applianceI asked to speak to his boss/owner, he informed me that he was in fact that personHe continued to not look directly at me and evaded the questionsI would never do business with this company again, nor would I recommend them to anyoneI did not ask them to go above and beyondJust please provide good service and respect my families timeNot to mention, they damaged our wood floors and did not bring it to our attention until my wife confronted themThey then stated they were aware they damaged themLack of integrity from the top to the bottomFAIL!
Dear *** ***, In March 14th of we were dispatched to do a warranty call for Mr*** on
his Frigidaire refrigerator. Our technician found that ice had gotten on the evaporator fan blade stopping the blade from turning. The technician removed the ice and ordered the part that appeared to cause the problem. He went back to replace that part on March 30th, On May 4th, (days later) we were called again for this and discovered the same issue happening again. The tech installed the same part on again and also another part for good measure. When the problem occurred again in a few weeks later, I got involved. This was very puzzling and frustrating because we had replaced the parts that normally caused this problem more than once. At that point, I tried replacing the parts again and when that didn’t work I tried to improvise. When that didn’t work, I tried replacing the same parts again and added another part that I didn’t try before. I also discovered that the water pressure from the water supply was too high. This is a plumbing issue and not the fault of the appliance. I considered this before but the pressure at the kitchen sink seemed fine. The shut off valve behind the refrigerator may be bad, but I turned it off half way and it seemed to work OKI am not sure if that last additional part I put on the refrigerator fixed it or if shutting the water supply shut off half way off fixed it, but it works now. During this whole process I spoke to the Frigidaire tech line several times and received mostly the same answers. I totally understand Mr***’s frustration and I’m very sorry this took so long . It seems that we now have solved the problem. I spoke with them today, September 29th, 2016, and they said it was OK nowThanksJim W*** Owner
Some of the worst professionalism I have encountered in a long time...and from the owner of all people. They have been to my house 9 times to fix my appliance, 2-3 hours each time. Simply painful. I asked the owner to explain a few things to me while he was at our house for a service call and he replied, I cannot address your concerns today, I came here to fix your appliance. I asked to speak to his boss/owner, he informed me that he was in fact that person. He continued to not look directly at me and evaded the questions. I would never do business with this company again, nor would I recommend them to anyone. I did not ask them to go above and beyond. Just please provide good service and respect my families time. Not to mention, they damaged our wood floors and did not bring it to our attention until my wife confronted them. They then stated they were aware they damaged them. Lack of integrity from the top to the bottom. FAIL!
Some of the worst professionalism I have encountered in a long time...and from the owner of all peopleThey have been to my house times to fix my appliance, 2-hours each timeSimply painfulI asked the owner to explain a few things to me while he was at our house for a service call and he replied, I cannot address your concerns today, I came here to fix your applianceI asked to speak to his boss/owner, he informed me that he was in fact that personHe continued to not look directly at me and evaded the questionsI would never do business with this company again, nor would I recommend them to anyoneI did not ask them to go above and beyondJust please provide good service and respect my families timeNot to mention, they damaged our wood floors and did not bring it to our attention until my wife confronted themThey then stated they were aware they damaged themLack of integrity from the top to the bottomFAIL!
Dear *** ***, In March 14th of we were dispatched to do a warranty call for Mr*** on
his Frigidaire refrigerator. Our technician found that ice had gotten on the evaporator fan blade stopping the blade from turning. The technician removed the ice and ordered the part that appeared to cause the problem. He went back to replace that part on March 30th, On May 4th, (days later) we were called again for this and discovered the same issue happening again. The tech installed the same part on again and also another part for good measure. When the problem occurred again in a few weeks later, I got involved. This was very puzzling and frustrating because we had replaced the parts that normally caused this problem more than once. At that point, I tried replacing the parts again and when that didn’t work I tried to improvise. When that didn’t work, I tried replacing the same parts again and added another part that I didn’t try before. I also discovered that the water pressure from the water supply was too high. This is a plumbing issue and not the fault of the appliance. I considered this before but the pressure at the kitchen sink seemed fine. The shut off valve behind the refrigerator may be bad, but I turned it off half way and it seemed to work OKI am not sure if that last additional part I put on the refrigerator fixed it or if shutting the water supply shut off half way off fixed it, but it works now. During this whole process I spoke to the Frigidaire tech line several times and received mostly the same answers. I totally understand Mr***’s frustration and I’m very sorry this took so long . It seems that we now have solved the problem. I spoke with them today, September 29th, 2016, and they said it was OK nowThanksJim W*** Owner
Some of the worst professionalism I have encountered in a long time...and from the owner of all people. They have been to my house 9 times to fix my appliance, 2-3 hours each time. Simply painful. I asked the owner to explain a few things to me while he was at our house for a service call and he replied, I cannot address your concerns today, I came here to fix your appliance. I asked to speak to his boss/owner, he informed me that he was in fact that person. He continued to not look directly at me and evaded the questions. I would never do business with this company again, nor would I recommend them to anyone. I did not ask them to go above and beyond. Just please provide good service and respect my families time. Not to mention, they damaged our wood floors and did not bring it to our attention until my wife confronted them. They then stated they were aware they damaged them. Lack of integrity from the top to the bottom. FAIL!