Westlie Ford

Thank you for sending this information to us in regards to this transaction We have responded to Mr [redacted] and gave explanation of the transaction already We in good faith refunded Mr [redacted] $to try and make him happy We in no way are in control of another companies mis advertising (Edmunds.com) We in fact have a disclaimer on our website in case something is priced wrong I am going to copy the email response that we already gave Mr [redacted] Westlie Ford went above and beyond any contractual obligations already for the customer We are sorry that Mr [redacted] is not happy with his purchase we go above and beyond to assist our customers as much as we can In this case we are not able or obligated to do any more than we already haveWe have provided Mr [redacted] copies of his transaction with his and Mrs [redacted] 's signatures on them if they need more copies please feel free to let me know and I will forward them on Please feel free to contact me with any questions Please see the initial response to Mr [redacted] below We consider this case closed and will not be refunding the amounts the customer is requesting Thank You Ryan D [redacted] Westlie Ford General Manager Mr [redacted] I am sorry that you feel that you were treated deceptively Unfortunately the amount of money you think that this dealership made on this transaction is not correct What was stated to your wife was that she had come in the day before and explained that she knew that we did not have to do anything but asked if we would work with her At least that is what I was told Westlie Ford did not have to cut a check back for anything but we actually do care about our customers and were willing to refund $ Mrs [redacted] agreed with that and left The check was cut as promised The reason that I explained to Mrs [redacted] the next morning that I would rip up the check is because if that was not going to make you guys happy why would the dealership have done it in the first place I do apologize if I offended Mrs [redacted] but in a case like this it is very frustrating to be told one day earlier that you were accepting off a mutually agreed upon offer just to be told it is not good enough the next day Once again I am sorry if anyone was offended There is nothing that says anything about taxes on your paperwork It says no payments for days, mile powertrain warranty and simple % financing with no prepayment penalty All of those are true statements Now you are saying that you do not want the GAP insurance and that we were supposed to include your taxes Your initials are right next to the okay for Gap and we are in a state with sales tax and Westlie Ford has to assure that the taxes get paid We collected the taxes and took care of your licensing and perfected the title for the lending institution If you do not wish to have GAP insurance that is an easy fix We just need a form signed by you authorizing to cancel the GAP and the balance will be mailed as a principle payment to your loan As to the Dodge that you Purchased from us being advertised for less online Westlie Ford only has control of our own website Unfortunately because the truck was so new misinformation was found on a secondary sources website that is not a website managed by Westlie Ford nor controlled by Westlie Ford We are responsible for the pricing on our dealership website which is www.westlieford.com Westlie Ford is not responsible for what is on a secondary website Westlie even has a disclaimer on our own website that states "DISCLAIMER: We make every attempt to keep posted prices, vehicle information, listed equipment and options accurate and up to dateIn the event that inaccuracies may occur, we reserve the right to modify and make corrections in a timely mannerAll prices are subject to this correction policy and are a part of the terms of use of this Web site Where the disconnect comes I think is that we gave you more for your truck than it was really worth We have sold your trade in at auction already so Westlie Ford knows the true value This is not what Westlie Ford thinks it was worth it is now what the truck actually sold for with hundreds of people at the auction with the opportunity to bid on it So let me write it out and see if this helps make sense for you Actual Car Sale As Written $ Sales Price $ Trade Value (Actual Cash Value "ACV" $5000) $ Difference $ Gap $ Tax, License and Doc $ Total Financed So what this shows is we gave you $more than what your truck was worth in a real wholesale environment and wrote you a check for $which was approved by Mrs [redacted] as a good gesture to try and make the situation better as we always try and do with our customers See below how the numbers come out if we had showed you true numbers for your trade in $ Sales Price $ Trade Value $ Difference $ Gap $ Tax, License and Doc $ Total Financed As you can see everything is the same when it comes to a total out the door price The numbers are taken right off of your contract, if you wish to review You were told that the payments that you were agreeing to included everything in the out the door price which you initialed We did not ask for the $in tax and license fees to offset the payment We did as promised which you both signed for on many different documents which you have copies of I am including a copy of the sale sheet and actual check for your trade so that you can see that Westlie Ford is not making random numbers up Our appraisal was very close to being right on compared to what it actually sold for at auction This has nothing to do with what you thought your trade was worth it is what Westlie Ford thought it was worth and in return what the open auction market thought it was worth You agreed to a $value against $we knew that the truck was not worth $before it arrived at our dealership If you would like to discuss this further that is fine You are more than welcome come in and we can discuss Without contacting any of our legal council we can see that we have nothing that is illegal in anyway under Washington State Law or Federal Law In fact we have went over and above our contractual obligations by refunding you any money We do try and make our customers happy but unfortunately we can not always do that At this point Westlie Ford considers this issue closed and over If you wish to forward this case to the Attorney General we will respond to the its request with this letter Ryan D [redacted] General Manager Westlie Ford

***Photo content does not come through [redacted] I did not get a email indicating that I should respond Westlie Ford absolutely was responsible for the add they placed , they even responded to me when I inquired about the add here is the response Hi [redacted] :Thanks for your interest in the Ram This vehicle sold over the weekendDo you have an interest in any others? Again, thanks for contacting Westlie Ford.Best regards, [redacted] ***Internet Sales ManagerWestlie Ford (360) 834-2113(503) 793-South Marina WayWashougal, Washington ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***