Westminster Teak Reviews (%countItem)
Westminster Teak Rating
Address: 839 Pinewood Drive SW, Live Oak, Florida, United States, 32060
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Watch the return policy! I purchased a furniture set from them in July 2019, and it took us hours to put together. The table was falling apart and the color turning weird shades in less than a year. When I emailed them to see about returning the table, they said I needed to hand sand the whole set and apply a protector. OR I could pay to have someone fix it for me but it would be expensive. I paid $2400 dollars for the patio set and it looks awful less than a year later. What a waste of money. Find a company that cares about their customers and you'll be much happier.
At Westminster Teak, we pride ourselves on offering a 30-day money back guarantee which includes free return shipping and no restocking fees if you are not fully satisfied with your order. We do sincerely apologize that we could not honor your return request since your order delivery date of July 8, 2019 is 7 months beyond our 30-day return policy time frame.
Your concerns however are our utmost priority and we have tried to reach out to you by phone and email to discuss this issue with you further. We wish to take this opportunity to alleviate your concerns and provide you with more information regarding the completely natural weathering process you have experienced. We are confident that your teak has not suffered any structural integrity damage and that your furniture can be maintained through very simple bi-annual cleanings. Unlike a vehicle which requires much more frequent attention if left outdoors, your teak simply requires the removal of environmental debris or accumulated dirt every six months or so to serve you for a lifetime. To maintain your weathered teak in the future, simply clean the surfaces with a solution of mild dish soap (or salt) and water using a soft bristle brush, about twice a year. If there are any scratches or imperfections that have occurred from use, a simple hand sanding with a piece of 220 grit sand paper should easily and quickly remove these imperfections.
What maintenance is provided is simply a preference by each customer. There is no outdoor furniture that is maintenance free. It all has to be cleaned at some point if left outdoors in the elements. If you wish to maintain the new golden brown look of teak, we do offer furniture care products to accomplish this goal. Please call us at 888-592-8325 to discuss these treatment options in detail.
We hope that our response alleviates some of your concerns. We look forward to speaking with you further about this and appreciate your time and business with Westminster Teak Furniture.