Weston Auto Gallery

Typical small town independent dealerRIP-OFFBought a Cadillac Escalade with a clean CarFax reportThe car had been wrecked, maybe even totaledUpon inspection at a Cadillac dealer, we found that the VIN numbers had been changedThe VIN on the dash does not match the frame, and the engine has a third VIN numberThis dealer buys wrecked cars, repo cars and auction carsStay away!!!

Complaint: [redacted] I am rejecting this response, and have the following reply: I can’t personally comment on the legality of the business practices described here, but I can comment on the moralityThe description of this car represented multiple errors, some of which were not even mentioned in this complaintThis practice at it’s worst could be considered deceptive, and at best simply laziness and absence of due diligenceI think that the burden of verifying a car’s features lie in both the purchaser and sellerSome features, such as horsepower and torque for example, cannot be verified with a simple test driveOthers obviously canThat does not excuse excessive misrepresentation I noticed that Weston Auto Group has a prior Revdex.com claim that bares a resemblance to this one (see a similar complaint to this business filed on 4/8/2014)I think it’s unfortunate that Weston won’t entertain the idea of making good on a mistake, and caution other consumers against relying on the information Weston publishes with the goods that they sell Regards, [redacted]

[redacted] In regards to complaint ID [redacted] All repairs were completed on this customers car as they were chargedThis is a high millage car that when it was brought into Weston Auto Gallery had temp license plates from a dealer in WyomingThis car had numerous problems from leaking oil to miss fires and many other problems and no dealer should have sold a car in this conditionWe repaired the items agreed upon and a couple weeks later the customer called to mention the car was leaking and they took it to another shopThe other shop stated it had many other problems, as everyone was aware ofThe customer wants a refund because the car is still having problems, however if you look at the other shops estimate, they are wanting to replace different parts than we replacedIf there was error in our work performed we would gladly repair the work and make it right.Thanks, [redacted] General ManagerWeston Auto Gallery970-377-3333www.WestonAutoGallery.com [redacted] @WestonAutoGallery.com

[redacted] In response to the complaintWeston Auto Gallery does its best to provide accurate information about options, colors, and condition of every vehicle listed on the internetHowever at times there may be a mistakeThis customer came to the dealership, test drove the vehicle for over an hour, left and came back at a later date to drive the car againAny options the internet said it did or did not have was clear at the test driveWe would never ask anyone to purchase a car that is not exactly what they wantedWhen buying a car many papers are signed, including a state of Colorado buyers guide stating the you are buying the car as equippedThe We-Owe, You-Owe form also states the cars is as equipped, as well as the buyers orderIf this was ever brought up during the many hours of test drives, negotiations and purchasing of the vehicle, we would have gladly found the customer another vehicleHas the customer brought this to our attention anytime in the first few days we would have gladly taken the car back and found him anotherThe customer screen shot of another car he did not purchase proves this is all hearsay and is a clear case of buyer remorseAgain, if this was brought up in the first few days after the purchase would have helped the customer find another car Thanks,Justin D [redacted] General ManagerWeston Auto Gallery970-377-3333www.WestonAutoGallery.comJustin@WestonAutoGallery.com

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In response to the complaintWeston Auto Gallery does its best to provide accurate information about options, colors, and condition of every
vehicle listed on the internetHowever at times there may be a mistakeThis customer came to the dealership, test drove the vehicle for over an hour, left and came back at a later date to drive the car againAny options the internet said it did or did not have was clear at the test driveWe would never ask anyone to purchase a car that is not exactly what they wantedWhen buying a car many papers are signed, including a state of Colorado buyers guide stating the you are buying the car as equippedThe We-Owe, You-Owe form also states the cars is as equipped, as well as the buyers orderIf this was ever brought up during the many hours of test drives, negotiations and purchasing of the vehicle, we would have gladly found the customer another vehicleHas the customer brought this to our attention anytime in the first few days we would have gladly taken the car back and found him another. The customer screen shot of another car he did not purchase proves this is all hearsay and is a clear case of buyer remorseAgain, if this was brought up in the first few days after the purchase would have helped the customer find another car. Thanks,Justin D***General ManagerWeston Auto Gallery970-377-3333www.WestonAutoGallery.comJustin@WestonAutoGallery.com

Complaint: ***
I am rejecting this response because:
There is no question as to the car having several problems this is the reason I took it to weston auto gallery...the issue that is in my concern is the oil filter housing WESTON Auto gallery said that they replaced itAfter no response from them when the repair had been done and called and let them know it was still leaking oil, I consulted another shop because I wanted to get it fixed I agree they were able to fix some issues with the car and I am not faulting them for thatI am seeking reimbursement for the oil filter housing which was not repaired and I had to pay to get it fixed againThe issue of the car having temporary plates has no bearing on this situationIf reimbursement is not received for the oil filter housing I will have to seek legal advice and peruse further actionsI do not feel comfortable letting weston auto gallery do any type of work in the future on my car as they were not able to fully diagnose nor fix the car and never returned my phone calls
Regards,*** ***

Weston Auto Gallery is a scam companyWe did a deal to trade a for a Chrysler SRT-We sent a cashiers check, signed title for our trade-in, signed all documents and disclosure and sent it to Weston Auto Gallery GM ***After the deal was done and he received our money and signed traMichigan title *** got caught changing the deal, kept our stuff until forced to return it and threw a ***-fit on the phoneHe then hung up on us after receiving everything in the mail from usHow's that for leading by example? Every reader is warned: Run away from this place!
I'd run away from this place no matter how good the cars, deals, and salespeople may lookI was an on-line buyerThere is never a substitute for honesty and integrity

Complaint: [redacted]
I am rejecting this response, and have the following reply:I can’t personally comment on the legality of the business practices described here, but I can comment on the morality. The description of this car represented multiple errors, some of which were not even mentioned in this complaint. This practice at it’s worst could be considered deceptive, and at best simply laziness and absence of due diligence. I think that the burden of verifying a car’s features lie in both the purchaser and seller. Some features, such as horsepower and torque for example, cannot be verified with a simple test drive. Others obviously can. That does not excuse excessive misrepresentation. I noticed that Weston Auto Group has a prior Revdex.com claim that bares a resemblance to this one (see a similar complaint to this business filed on 4/8/2014). I think it’s unfortunate that Weston won’t entertain the idea of making good on a mistake, and caution other consumers against relying on the information Weston publishes with the goods that they sell.
Regards,
[redacted]

[redacted]
In response to the complaint. Weston Auto Gallery does its best to provide accurate information about options, colors, and condition of every vehicle listed...

on the internet. However at times there may be a mistake. This customer came to the dealership, test drove the vehicle for over an hour, left and came back at a later date to drive the car again. Any options the internet said it did or did not have was clear at the test drive. We would never ask anyone to purchase a car that is not exactly what they wanted. When buying a car many papers are signed, including a state of Colorado buyers guide stating the you are buying the car as equipped. The We-Owe, You-Owe form also states the cars is as equipped, as well as the buyers order. If this was ever brought up during the many hours of test drives, negotiations and purchasing of the vehicle, we would have gladly found the customer another vehicle. Has the customer brought this to our attention anytime in the first few days we would have gladly taken the car back and found him another. The customer screen shot of another car he did not purchase proves this is all hearsay and is a clear case of buyer remorse. Again, if this was brought up in the first few days after the purchase would have helped the customer find another car.   Thanks,Justin D[redacted]General ManagerWeston Auto Gallery970-377-3333www.WestonAutoGallery.comJustin@WestonAutoGallery.com

Typical small town independent dealer. RIP-OFF. Bought a 2010 Cadillac Escalade with a clean CarFax report. The car had been wrecked, maybe even totaled. Upon inspection at a Cadillac dealer, we found that the VIN numbers had been changed. The VIN on the dash does not match the frame, and the engine has a third VIN number. This dealer buys wrecked cars, repo cars and auction cars. Stay away!!!

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In regards to complaint ID [redacted]All repairs were completed on this customers car as they were charged. This is a high millage car that when it was brought into Weston Auto Gallery had temp license plates from a dealer in Wyoming. This car had numerous problems from leaking oil to miss fires and many other problems and no dealer should have sold a car in this condition. We repaired the items agreed upon and a couple weeks later the customer called to mention the car was leaking and they took it to another shop. The other shop stated it had many other problems, as everyone was aware of. The customer wants a refund because the car is still having problems, however if you look at the other shops estimate, they are wanting to replace different parts than we replaced. If there was error in our work performed we would gladly repair the work and make it right.Thanks,[redacted]General ManagerWeston Auto Gallery970-377-3333www.WestonAutoGallery.com[redacted]@WestonAutoGallery.com

Complaint: [redacted]
I am rejecting this response, and have the following reply:
I can’t personally comment on the legality of the business practices described here, but I can comment on the morality. The description of this car represented multiple errors, some of which were not even mentioned in this complaint. This practice at it’s worst could be considered deceptive, and at best simply laziness and absence of due diligence. I think that the burden of verifying a car’s features lie in both the purchaser and seller. Some features, such as horsepower and torque for example, cannot be verified with a simple test drive. Others obviously can. That does not excuse excessive misrepresentation.
 
I noticed that Weston Auto Group has a prior Revdex.com claim that bares a resemblance to this one (see a similar complaint to this business filed on 4/8/2014). I think it’s unfortunate that Weston won’t entertain the idea of making good on a mistake, and caution other consumers against relying on the information Weston publishes with the goods that they sell.
Regards,
[redacted]

[redacted]
[redacted]
[redacted]
[redacted]
 
In regards to complaint ID [redacted] All repairs were completed on this customers car as they were charged. This is...

a high millage car that when it was brought into Weston Auto Gallery had temp license plates from a dealer in Wyoming. This car had numerous problems from leaking oil to miss fires and many other problems and no dealer should have sold a car in this condition. We repaired the items agreed upon and a couple weeks later the customer called to mention the car was leaking and they took it to another shop. The other shop stated it had many other problems, as everyone was aware of. The customer wants a refund because the car is still having problems, however if you look at the other shops estimate, they are wanting to replace different parts than we replaced. If there was error in our work performed we would gladly repair the work and make it right.   Thanks,[redacted]General ManagerWeston Auto Gallery970-377-3333www.WestonAutoGallery.com[redacted]@WestonAutoGallery.com