Complaint: ***
I am rejecting this response because: I did assignment 3. If you did not receive it, that must be due to a glitch in your system. I worked for many hours on assignment to keep up with the program as required. I do not understand why you would say you did not receive it.
Regards,
*** ***
Thank you for the opportunity to respond to Complaint ***Ms *** enrolled 10/24/and graduated 6/27/Ms *** signed up for the Success Promise Program but didn't sign up for classIt wasn't until 1/20/that Ms *** inquired about taking advantage of the programIt has been over a
year since she graduated and is no longer eligible to participate***, our graduate counselor, spoke with Ms *** on 1/19/15, and Ms *** mentioned in conversation she was not ready to quit her full-time job and only wanted to work hours a week doing billingThe counselor suggested she review the Career Starter Book, email a sample of her resume and cover letter for reviewAccording to the student refund policy outlined in the school catalog and on the enrollment agreement, it states once a student completes the program they are responsible for the full tuitionMs *** graduated 6/27/Ms *** has two skills Billing and Coding which she has not worked with our graduate services department to develop a marketing plan.I would encourage Ms *** to submit her resume, cover letter and the businesses she is marketing to the graduate services department for assistanceAlso the availability to work limited hours make take longer to find employment opportunities.Ms ***, is not eligible for a refund, however, our graduate services department will be available to assist herWe do not offer job placement which is outlined in the school catalog under "Graduate Services."We wish Ms *** the best of luck in her future endeavors.Thank you,*** ***Director of Student Services
Thank you for the opportunity to respond to this complaint.Ms*** enrolled via U.SCareer website on 10/21/Ms*** did not speakto one of our Admission’s representativesInformation is provided on the websiteabout Patient Care TechnicianThe website does not state graduates can sit
forthe Certified Nursing Exam as an outcome of U.SCareer Institute trainingOurprogram does not require clinical hours or internships to graduate nor does thewebsite state we offer placementMs*** had two payments decline on11/21/and on 12/23/She is currently now payments behind in tuitionTheonly phone conversations noted on Ms*** account was on 10/28/regardingstudent login to her accountThere was an email on 12/5/regarding past duepaymentsThere are no conversations on Ms*** school records regarding CNAcertification. Ms*** completed 88%of her course and according to the enrollment agreement and school catalog, “Ifthe student has not completed the program in months, the school is entitledto the full tuition and no refund will be issued.” Ms*** enrolled on10/21/after multiple attempts to collect tuition payments Ms***account was moved an outside collection agency on 4/25/According to policy Ms*** is responsible for $1,121.00in tuition, I will make an exception and cancel Ms*** account at amountpaid and waive the balance due of $1,I will also request to remove heraccount from collectionsPlease allow up to days for collection efforts tostop.We wish Ms*** the best of luck in her future endeavors.Thank you,*** ***Director of Student Services
The account for *** *** was set up on 3/4/07, she completed out of assignments of her Medical Billing and Claims courseThe last assignment she submitted was on 8/17/The notes on Ms *** account do not have mention to cancel her courseThe notes on her account read, on 6/7/to
turn off automatic payments, which we did and the school gave her a grace period to catch up her paymentsOn 8/7/07, Ms *** asked if she could submit her Quiz by phone and the answer was she needed to mail in the quiz due to the detail of the informationMs *** went late in payments and letters started going out, 6/27/07, 8/28/07, 9/28/10/5/and after unsuccessful attempts to collect past due tuition her account was transferred to an outside collection agency on 2/12/The account has been with the collection agency for years, Ms *** will need to contact ***, at *** to make payoff arrangements and get her account removed from collection effortsThank you,*** ***Director of Student Services
Ms *** submitted Assignment on August 23, at 9:51am, and received a grade of 80%Ms *** submitted Assignment on September10, at 1:pm, and received a grade of Assignment was due onSeptember 14, and was not received Ms ***’s instructor dismissed her onSeptember 15, from the Success PromiseBecause of the dismissal Ms ***is not eligible for a refund or further participation in the program.Thanks,*** ***Director of Student Services
*** *** *** *** *** ** *** ** ***
*** *** *** *** ** *** *** *** *** ***
*** *** *** *** *** *** *** *** ** ***The Medical Claims and Billing program teaches the processto complete a claim form
and submit the form to the insurance companyThebilling process is the same even as we navigate through healthcare lawsTheprogram provides training and a certificate of completion for Medical Claimsand BillingCertification through a national organization is up to the studentif they want to pursue the next stepOften times the certifying agencyrecommends working in the field before sitting for a certification exam.Because national certification is optional many of our graduates choose to findwork firstMS *** enrolled on 9/16/and has completed quizzesMS*** is delinquent in payments and her account was transferred to an outsidecollection agency after several unsuccessful attempts to collect paymentsPer theenrollment agreement and the school catalog, after one year from enrollment thestudent is obligated to the full tuitionMS *** owes $toward her tuition;she has received $in discounts and has paid $I will make anexception and waive the balance due of $and ask to have MS ***’saccount removed from collectionsI will cancel her account at the amount paid.As of today, November 21, 2014, no further payments will be due and no moreassignments will need submittedPlease allow up to days for collectionsefforts to stop.We wish MS *** the best of luck in her future endeavors.Thank you,*** ***Director of Student Services
Thank you for the opportunity to respond to Case #***Mr*** enrolled in the Personal Trainer course on 1/27/13, he completed quizzes and his *** quiz was submitted on 3/4/Mr *** paid one payment of $5.00, on 1/27/He made no other payments on his account and his account was
referred to an outside collection agency on 9/6/The first call recorded on Mr***'s school records are 12/12/There is no mention of cancelling his account before 12/12/As of today, as outlined in the school catalog and on the enrollment agreement, after months of enrollment the student is responsible for 100% of the tuition and must pay the remaining tuition balance of $If we were to cancel the account today, Mr *** has completed 23% of his studies and is responsible for $tuition to cover the portion of the course completedIf Mr *** wants to keep his account active, he will owe $for the course.I will go ahead and cancel the account today 12/17/2014, and once we receive the $payment to cover the portion of studies and administration costs to date to cancel the course, I will request Mr***'s account be removed from the collection effortsI will note his account once payment has been receive to note financial obligation has been met and remove from collectionsThank you,*** ***Director of Student Services
Complaint: ***
I am rejecting this response because:Thank You for your response You failed to mention I spoke to your career counselors in July of Seeking help after graduation. You also failed to mention when speaking to the counslor in January - I asked about part time work at a hospital in coding That I was informed the certificate is useless at a hospital A medical and coding certificate not good a hospital??? You avoided the main questions The initial call - inquiry about your school; all these questions were asked, and was guaranteed I would be able to find employment The question was asked - would I need a state certification - once again I was insured this certificate was all I need to start my new career The question was asked why are you $16,cheaper than other schools Once again this certificate is all I need.You also avoided the MARKET MY SELF - question Your counselors offered help in marketing myself and seeking work as an independent contractor for my at home business I was told once again I can find employment, not market myself as a contractor without the proper state licensing.You avoided the conversation with the instructor mid way through the course questing my hire ability And wanting to seek part time work And I was told "you will be fine and it will probably be easier for me to find a job"Now you are saying part time will take longer?You keep referring to your school catalog and handbook Once again these questions were all asked on the phone - initial call , during the course and after completion.So what I am gathering from you is that you it is ok for your staff to be " less" than honest and contradict what is in your handbook?It is ok to alter the truth to keep someone enrolled until the course is finished? Its ok to say what consumers want to hear just to get them in the door?People put their trust into you That you will make good on what promise That when your speaking to the staff they are telling you nothing but 100% truth not whatever is feasible to get your credit card number.I am still wanting a 100% refund, not to send my resume to your counselor to help me market myself as a at home contractor,
Regards,
*** ***
Quiz 2 was submitted on Wednesday, September 10, at 1:15 pm.No other assignments were submitted and the deadline was Sunday, September 14.On Monday, September 15, 2014 the success promise login was closed and notbefore. I will make an exception in this case and cancel Ms [redacted]’sMedical Billing account and waive the balance due of $522.50. No more paymentsare due on the account and the amount paid to date will satisfy Ms [redacted]’sfinancial obligation to the school.Thank you,[redacted]Director of Student Services
The U.S. Career Institute Success Promise is an optional free program to our students who want to enhance their marketing techniques for career opportunities. The student signs up for the program on their own if they want to choose this option. The information on our website and on the student site...
explains the program outline. The Success Promise outline clearly states the student's must adhere to the following steps to be eligible for a refund:Sign up within 30 days of enrollment to the schoolGraduate within 12 months or less from enrollment date. Must have a final GPA of 85%Pay 50% of tuition and remain current in payments before starting Development Strategies Course of the Success PromiseComplete ALL weekly Success Promise assignments by scheduled due date. The outline also states a student will be dismissed from the Success Promise if you miss a weekly assignment, or become late in payments.MS [redacted] enrolled on 7/7/14, in the Medical Claims & Billing program and also signed up for the optional Success Promise on 7/7/14. MS [redacted] completed her class on 8/1/14, then started the Success Promise Program. MS [redacted] missed her weekly assignment in Week 3 of the program and was dismissed on 9/15/14 due to her missed assignment. MS [redacted] is not eligible for a refund as she did not meet the Success Promise program requirements. Our graduate services department is still available to MS [redacted], if she would like assistance on marketing her new skill.We wish MS [redacted] the best of luck in her future endeavors.Thank you,[redacted]Director of Student Services
After review, U.S.Career Institute will waive the remaining balance due on Ms [redacted]'s account of $1003.00. I have cancelled Ms [redacted]'s account, no payments are due as of today, March 5, 2015. Ms [redacted] completed 100% of her studies and the amount paid to date will satisfy her financial obligation for the material, instruction and administration of her account. The amount due will be credited to a zero balance. No further action is required on Ms [redacted]'s account.We wish Ms [redacted] the best of luck in her future endeavors.[redacted]Director of Student Services
Thank you for the opportunity to respond to Case #[redacted], Mr. [redacted]. On 1/20/15, Mr [redacted] spoke with a student services representative who explained we were unable to accept his enrollment into the Pharmacy Tech program due to his delinquent account in the Office Administration program. We...
explained to Mr. [redacted] his money order was returned 1/21/15, please allow up to 7-10 days for the check to arrive back to him. This should be resolved and the money order returned to Mr. [redacted] with a letter of explanation.Thank you,[redacted]Director of Student Services
Thank you for the opportunity to respond to [redacted], # [redacted]. Ms. [redacted] enrolled in the online “HealthcareDocument Specialist” program on 6/27/13. She completed 16 quizzes online andordered 3 of the 5 courses. The last payment on Ms. [redacted]’s account was8/23/14, after...
unsuccessful attempts to collect tuition payments; her accountwas sent to an outside collection agency on 1/5/15. Ms. [redacted] isfinancially responsible for the courses and assignments she completed, she orderedCourse 3, on 9/17/13. There are no notes on Ms. [redacted]’s account regarding thetextbooks. All of the course material is provided online, CDs and flashcardsare shipped to a student. Beginning, January 2014, the school let students knowall text books were available online or students could purchase a book pack ifthey wanted a hard copy book. Students do have access to 100% of what they needfor the course. Software is varied in the workforce so the school has providedlessons on submitting electronic records to get the students familiar with theelectronic filing process. Students who graduate get a certificate of completion for thetraining they received. The school has taught students for over 30 years, andmany graduates of our programs have gone on to get national certification. Ms.[redacted] has completed 40% of her studies and has paid $842.98; currently sheowes $767.00 on her tuition balance. After review of Ms. [redacted]’s account, Iwill waive the balance due, cancel her account at a zero balance and the amountpaid-to-date will cover the cost for 40% of the program completed. I willrequest to remove Ms. [redacted]’s account from the collection agency. Pleaseallow up to 30 days for collection efforts to stop.As of today, Ms. [redacted]’s account is cancelled; no morepayments or assignments are due. Thank you, [redacted]Director of Student Services
Complaint: [redacted]
I am rejecting this response because: I was unable to verify their claim that I missed the assignment. I worked very hard on the success program and do not think that I missed the assignment, but I was shut out of the website before I could verify and see what they say I had missed.
Regards,
[redacted]
Ms. [redacted] was given a $300 discount, the balance due of $767.00 was waived and her account was removed from the outside collection agency. According to the student policy outlined on the student enrollment agreement and in the school catalog, Ms. [redacted] is obligated to the percent of the course she completed. Even though Ms [redacted] owes $767.00 more in tuition, the amount paid on the account has been accepted as payment for material, instruction and account administration for 40% of the program completed. Ms. [redacted] did not complete her studies or take advantage of the graduate services department to develop marketing techniques for her new career. The school has made an exception and waived $767.00.All collection efforts will be stopped and please allow up to 30 days for collection efforts to stop from the outside agency.Thank you,[redacted]Director of Student Services
Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
However, I do have a recorded call where a representative did tell me this, so the company may not have notated this, however it did occur. Being they are waiving my balance, and removing from collections, I will need this removed from my credit report as well.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business, and find that this resolution is not really a fair one. I spoke with two people who had confirmed that I had called to see where my courses were, and also confirmed that they had problems sending them out to me. Why would I not cancel the service? However, I have more important things to do with my time then fight over he said she said [redacted]. I can make payments towards the agreed amount of $345.75 and to have it taking off my credit. Please send me details where I should send payments. I would like to thank everyone involved in helping me clear this matter. Have a great Holiday Season.
Regards,
[redacted]
Complaint: ***
I am rejecting this response because: I did assignment 3. If you did not receive it, that must be due to a glitch in your system. I worked for many hours on assignment to keep up with the program as required. I do not understand why you would say you did not receive it.
Regards,
*** ***
Thank you for the opportunity to respond to Complaint ***Ms *** enrolled 10/24/and graduated 6/27/Ms *** signed up for the Success Promise Program but didn't sign up for classIt wasn't until 1/20/that Ms *** inquired about taking advantage of the programIt has been over a
year since she graduated and is no longer eligible to participate***, our graduate counselor, spoke with Ms *** on 1/19/15, and Ms *** mentioned in conversation she was not ready to quit her full-time job and only wanted to work hours a week doing billingThe counselor suggested she review the Career Starter Book, email a sample of her resume and cover letter for reviewAccording to the student refund policy outlined in the school catalog and on the enrollment agreement, it states once a student completes the program they are responsible for the full tuitionMs *** graduated 6/27/Ms *** has two skills Billing and Coding which she has not worked with our graduate services department to develop a marketing plan.I would encourage Ms *** to submit her resume, cover letter and the businesses she is marketing to the graduate services department for assistanceAlso the availability to work limited hours make take longer to find employment opportunities.Ms ***, is not eligible for a refund, however, our graduate services department will be available to assist herWe do not offer job placement which is outlined in the school catalog under "Graduate Services."We wish Ms *** the best of luck in her future endeavors.Thank you,*** ***Director of Student Services
Thank you for the opportunity to respond to this complaint.Ms*** enrolled via U.SCareer website on 10/21/Ms*** did not speakto one of our Admission’s representativesInformation is provided on the websiteabout Patient Care TechnicianThe website does not state graduates can sit
forthe Certified Nursing Exam as an outcome of U.SCareer Institute trainingOurprogram does not require clinical hours or internships to graduate nor does thewebsite state we offer placementMs*** had two payments decline on11/21/and on 12/23/She is currently now payments behind in tuitionTheonly phone conversations noted on Ms*** account was on 10/28/regardingstudent login to her accountThere was an email on 12/5/regarding past duepaymentsThere are no conversations on Ms*** school records regarding CNAcertification. Ms*** completed 88%of her course and according to the enrollment agreement and school catalog, “Ifthe student has not completed the program in months, the school is entitledto the full tuition and no refund will be issued.” Ms*** enrolled on10/21/after multiple attempts to collect tuition payments Ms***account was moved an outside collection agency on 4/25/According to policy Ms*** is responsible for $1,121.00in tuition, I will make an exception and cancel Ms*** account at amountpaid and waive the balance due of $1,I will also request to remove heraccount from collectionsPlease allow up to days for collection efforts tostop.We wish Ms*** the best of luck in her future endeavors.Thank you,*** ***Director of Student Services
The account for *** *** was set up on 3/4/07, she completed out of assignments of her Medical Billing and Claims courseThe last assignment she submitted was on 8/17/The notes on Ms *** account do not have mention to cancel her courseThe notes on her account read, on 6/7/to
turn off automatic payments, which we did and the school gave her a grace period to catch up her paymentsOn 8/7/07, Ms *** asked if she could submit her Quiz by phone and the answer was she needed to mail in the quiz due to the detail of the informationMs *** went late in payments and letters started going out, 6/27/07, 8/28/07, 9/28/10/5/and after unsuccessful attempts to collect past due tuition her account was transferred to an outside collection agency on 2/12/The account has been with the collection agency for years, Ms *** will need to contact ***, at *** to make payoff arrangements and get her account removed from collection effortsThank you,*** ***Director of Student Services
Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me
Regards,
*** ***
Ms *** submitted Assignment on August 23, at 9:51am, and received a grade of 80%Ms *** submitted Assignment on September10, at 1:pm, and received a grade of Assignment was due onSeptember 14, and was not received Ms ***’s instructor dismissed her onSeptember 15, from the Success PromiseBecause of the dismissal Ms ***is not eligible for a refund or further participation in the program.Thanks,*** ***Director of Student Services
*** *** *** *** *** ** *** ** ***
*** *** *** *** ** *** *** *** *** ***
*** *** *** *** *** *** *** *** ** ***The Medical Claims and Billing program teaches the processto complete a claim form
and submit the form to the insurance companyThebilling process is the same even as we navigate through healthcare lawsTheprogram provides training and a certificate of completion for Medical Claimsand BillingCertification through a national organization is up to the studentif they want to pursue the next stepOften times the certifying agencyrecommends working in the field before sitting for a certification exam.Because national certification is optional many of our graduates choose to findwork firstMS *** enrolled on 9/16/and has completed quizzesMS*** is delinquent in payments and her account was transferred to an outsidecollection agency after several unsuccessful attempts to collect paymentsPer theenrollment agreement and the school catalog, after one year from enrollment thestudent is obligated to the full tuitionMS *** owes $toward her tuition;she has received $in discounts and has paid $I will make anexception and waive the balance due of $and ask to have MS ***’saccount removed from collectionsI will cancel her account at the amount paid.As of today, November 21, 2014, no further payments will be due and no moreassignments will need submittedPlease allow up to days for collectionsefforts to stop.We wish MS *** the best of luck in her future endeavors.Thank you,*** ***Director of Student Services
Complaint: ***
I am rejecting this response because: I want balance due waive and a refund of full costs paid
Regards,
*** ***
Thank you for the opportunity to respond to Case #***Mr*** enrolled in the Personal Trainer course on 1/27/13, he completed quizzes and his *** quiz was submitted on 3/4/Mr *** paid one payment of $5.00, on 1/27/He made no other payments on his account and his account was
referred to an outside collection agency on 9/6/The first call recorded on Mr***'s school records are 12/12/There is no mention of cancelling his account before 12/12/As of today, as outlined in the school catalog and on the enrollment agreement, after months of enrollment the student is responsible for 100% of the tuition and must pay the remaining tuition balance of $If we were to cancel the account today, Mr *** has completed 23% of his studies and is responsible for $tuition to cover the portion of the course completedIf Mr *** wants to keep his account active, he will owe $for the course.I will go ahead and cancel the account today 12/17/2014, and once we receive the $payment to cover the portion of studies and administration costs to date to cancel the course, I will request Mr***'s account be removed from the collection effortsI will note his account once payment has been receive to note financial obligation has been met and remove from collectionsThank you,*** ***Director of Student Services
Complaint: ***
I am rejecting this response because:Thank You for your response You failed to mention I spoke to your career counselors in July of Seeking help after graduation. You also failed to mention when speaking to the counslor in January - I asked about part time work at a hospital in coding That I was informed the certificate is useless at a hospital A medical and coding certificate not good a hospital??? You avoided the main questions The initial call - inquiry about your school; all these questions were asked, and was guaranteed I would be able to find employment The question was asked - would I need a state certification - once again I was insured this certificate was all I need to start my new career The question was asked why are you $16,cheaper than other schools Once again this certificate is all I need.You also avoided the MARKET MY SELF - question Your counselors offered help in marketing myself and seeking work as an independent contractor for my at home business I was told once again I can find employment, not market myself as a contractor without the proper state licensing.You avoided the conversation with the instructor mid way through the course questing my hire ability And wanting to seek part time work And I was told "you will be fine and it will probably be easier for me to find a job"Now you are saying part time will take longer?You keep referring to your school catalog and handbook Once again these questions were all asked on the phone - initial call , during the course and after completion.So what I am gathering from you is that you it is ok for your staff to be " less" than honest and contradict what is in your handbook?It is ok to alter the truth to keep someone enrolled until the course is finished? Its ok to say what consumers want to hear just to get them in the door?People put their trust into you That you will make good on what promise That when your speaking to the staff they are telling you nothing but 100% truth not whatever is feasible to get your credit card number.I am still wanting a 100% refund, not to send my resume to your counselor to help me market myself as a at home contractor,
Regards,
*** ***
Quiz 2 was submitted on Wednesday, September 10, at 1:15 pm.No other assignments were submitted and the deadline was Sunday, September 14.On Monday, September 15, 2014 the success promise login was closed and notbefore. I will make an exception in this case and cancel Ms [redacted]’sMedical Billing account and waive the balance due of $522.50. No more paymentsare due on the account and the amount paid to date will satisfy Ms [redacted]’sfinancial obligation to the school.Thank you,[redacted]Director of Student Services
The U.S. Career Institute Success Promise is an optional free program to our students who want to enhance their marketing techniques for career opportunities. The student signs up for the program on their own if they want to choose this option. The information on our website and on the student site...
explains the program outline. The Success Promise outline clearly states the student's must adhere to the following steps to be eligible for a refund:Sign up within 30 days of enrollment to the schoolGraduate within 12 months or less from enrollment date. Must have a final GPA of 85%Pay 50% of tuition and remain current in payments before starting Development Strategies Course of the Success PromiseComplete ALL weekly Success Promise assignments by scheduled due date. The outline also states a student will be dismissed from the Success Promise if you miss a weekly assignment, or become late in payments.MS [redacted] enrolled on 7/7/14, in the Medical Claims & Billing program and also signed up for the optional Success Promise on 7/7/14. MS [redacted] completed her class on 8/1/14, then started the Success Promise Program. MS [redacted] missed her weekly assignment in Week 3 of the program and was dismissed on 9/15/14 due to her missed assignment. MS [redacted] is not eligible for a refund as she did not meet the Success Promise program requirements. Our graduate services department is still available to MS [redacted], if she would like assistance on marketing her new skill.We wish MS [redacted] the best of luck in her future endeavors.Thank you,[redacted]Director of Student Services
After review, U.S.Career Institute will waive the remaining balance due on Ms [redacted]'s account of $1003.00. I have cancelled Ms [redacted]'s account, no payments are due as of today, March 5, 2015. Ms [redacted] completed 100% of her studies and the amount paid to date will satisfy her financial obligation for the material, instruction and administration of her account. The amount due will be credited to a zero balance. No further action is required on Ms [redacted]'s account.We wish Ms [redacted] the best of luck in her future endeavors.[redacted]Director of Student Services
Thank you for the opportunity to respond to Case #[redacted], Mr. [redacted]. On 1/20/15, Mr [redacted] spoke with a student services representative who explained we were unable to accept his enrollment into the Pharmacy Tech program due to his delinquent account in the Office Administration program. We...
explained to Mr. [redacted] his money order was returned 1/21/15, please allow up to 7-10 days for the check to arrive back to him. This should be resolved and the money order returned to Mr. [redacted] with a letter of explanation.Thank you,[redacted]Director of Student Services
Thank you for the opportunity to respond to [redacted], # [redacted]. Ms. [redacted] enrolled in the online “HealthcareDocument Specialist” program on 6/27/13. She completed 16 quizzes online andordered 3 of the 5 courses. The last payment on Ms. [redacted]’s account was8/23/14, after...
unsuccessful attempts to collect tuition payments; her accountwas sent to an outside collection agency on 1/5/15. Ms. [redacted] isfinancially responsible for the courses and assignments she completed, she orderedCourse 3, on 9/17/13. There are no notes on Ms. [redacted]’s account regarding thetextbooks. All of the course material is provided online, CDs and flashcardsare shipped to a student. Beginning, January 2014, the school let students knowall text books were available online or students could purchase a book pack ifthey wanted a hard copy book. Students do have access to 100% of what they needfor the course. Software is varied in the workforce so the school has providedlessons on submitting electronic records to get the students familiar with theelectronic filing process. Students who graduate get a certificate of completion for thetraining they received. The school has taught students for over 30 years, andmany graduates of our programs have gone on to get national certification. Ms.[redacted] has completed 40% of her studies and has paid $842.98; currently sheowes $767.00 on her tuition balance. After review of Ms. [redacted]’s account, Iwill waive the balance due, cancel her account at a zero balance and the amountpaid-to-date will cover the cost for 40% of the program completed. I willrequest to remove Ms. [redacted]’s account from the collection agency. Pleaseallow up to 30 days for collection efforts to stop.As of today, Ms. [redacted]’s account is cancelled; no morepayments or assignments are due. Thank you, [redacted]Director of Student Services
Complaint: [redacted]
I am rejecting this response because: I was unable to verify their claim that I missed the assignment. I worked very hard on the success program and do not think that I missed the assignment, but I was shut out of the website before I could verify and see what they say I had missed.
Regards,
[redacted]
Ms. [redacted] was given a $300 discount, the balance due of $767.00 was waived and her account was removed from the outside collection agency. According to the student policy outlined on the student enrollment agreement and in the school catalog, Ms. [redacted] is obligated to the percent of the course she completed. Even though Ms [redacted] owes $767.00 more in tuition, the amount paid on the account has been accepted as payment for material, instruction and account administration for 40% of the program completed. Ms. [redacted] did not complete her studies or take advantage of the graduate services department to develop marketing techniques for her new career. The school has made an exception and waived $767.00.All collection efforts will be stopped and please allow up to 30 days for collection efforts to stop from the outside agency.Thank you,[redacted]Director of Student Services
Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
However, I do have a recorded call where a representative did tell me this, so the company may not have notated this, however it did occur. Being they are waiving my balance, and removing from collections, I will need this removed from my credit report as well.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business, and find that this resolution is not really a fair one. I spoke with two people who had confirmed that I had called to see where my courses were, and also confirmed that they had problems sending them out to me. Why would I not cancel the service? However, I have more important things to do with my time then fight over he said she said [redacted]. I can make payments towards the agreed amount of $345.75 and to have it taking off my credit. Please send me details where I should send payments. I would like to thank everyone involved in helping me clear this matter. Have a great Holiday Season.
Regards,
[redacted]