Thank you for the opportunity to respond to Case # [redacted] , Mr***On 1/20/15, Mr [redacted] spoke with a student services representative who explained we were unable to accept his enrollment into the Pharmacy Tech program due to his delinquent account in the Office Administration programWe explained to Mr [redacted] his money order was returned 1/21/15, please allow up to 7-days for the check to arrive back to himThis should be resolved and the money order returned to Mr [redacted] with a letter of explanation.Thank you, [redacted] Director of Student Services
Complaint: [redacted] I am rejecting this response because: I was unable to verify their claim that I missed the assignment I worked very hard on the success program and do not think that I missed the assignment, but I was shut out of the website before I could verify and see what they say I had missed Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business, and find that this resolution is satisfactory to me However, I do have a recorded call where a representative did tell me this, so the company may not have notated this, however it did occur Being they are waiving my balance, and removing from collections, I will need this removed from my credit report as well Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business, and find that this resolution is not really a fair oneI spoke with two people who had confirmed that I had called to see where my courses were, and also confirmed that they had problems sending them out to meWhy would I not cancel the service? However, I have more important things to do with my time then fight over he said she said ***I can make payments towards the agreed amount of $and to have it taking off my creditPlease send me details where I should send paymentsI would like to thank everyone involved in helping me clear this matterHave a great Holiday Season Regards, [redacted] ***
Thank you for the opportunity to respond to [redacted] , # [redacted] Ms [redacted] enrolled in the online “HealthcareDocument Specialist” program on 6/27/She completed quizzes online andordered of the coursesThe last payment on Ms [redacted] ’s account was8/23/14, after unsuccessful attempts to collect tuition payments; her accountwas sent to an outside collection agency on 1/5/Ms [redacted] isfinancially responsible for the courses and assignments she completed, she orderedCourse 3, on 9/17/There are no notes on Ms [redacted] ’s account regarding thetextbooksAll of the course material is provided online, CDs and flashcardsare shipped to a studentBeginning, January 2014, the school let students knowall text books were available online or students could purchase a book pack ifthey wanted a hard copy bookStudents do have access to 100% of what they needfor the courseSoftware is varied in the workforce so the school has providedlessons on submitting electronic records to get the students familiar with theelectronic filing processStudents who graduate get a certificate of completion for thetraining they receivedThe school has taught students for over years, andmany graduates of our programs have gone on to get national certificationMs[redacted] has completed 40% of her studies and has paid $842.98; currently sheowes $on her tuition balanceAfter review of Ms [redacted] ’s account, Iwill waive the balance due, cancel her account at a zero balance and the amountpaid-to-date will cover the cost for 40% of the program completedI willrequest to remove Ms [redacted] ’s account from the collection agencyPleaseallow up to days for collection efforts to stop.As of today, Ms [redacted] ’s account is cancelled; no morepayments or assignments are dueThank you, [redacted] Director of Student Services
Thank you for the opportunity to respond to Case # [redacted] , Mr***On 1/20/15, Mr [redacted] spoke with a student services representative who explained we were unable to accept his enrollment into the Pharmacy Tech program due to his delinquent account in the Office Administration programWe explained to Mr [redacted] his money order was returned 1/21/15, please allow up to 7-days for the check to arrive back to himThis should be resolved and the money order returned to Mr [redacted] with a letter of explanation.Thank you, [redacted] Director of Student Services
Complaint: [redacted] I am rejecting this response because: I was unable to verify their claim that I missed the assignment I worked very hard on the success program and do not think that I missed the assignment, but I was shut out of the website before I could verify and see what they say I had missed Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business, and find that this resolution is satisfactory to me However, I do have a recorded call where a representative did tell me this, so the company may not have notated this, however it did occur Being they are waiving my balance, and removing from collections, I will need this removed from my credit report as well Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business, and find that this resolution is not really a fair oneI spoke with two people who had confirmed that I had called to see where my courses were, and also confirmed that they had problems sending them out to meWhy would I not cancel the service? However, I have more important things to do with my time then fight over he said she said ***I can make payments towards the agreed amount of $and to have it taking off my creditPlease send me details where I should send paymentsI would like to thank everyone involved in helping me clear this matterHave a great Holiday Season Regards, [redacted] ***
Thank you for the opportunity to respond to [redacted] , # [redacted] Ms [redacted] enrolled in the online “HealthcareDocument Specialist” program on 6/27/She completed quizzes online andordered of the coursesThe last payment on Ms [redacted] ’s account was8/23/14, after unsuccessful attempts to collect tuition payments; her accountwas sent to an outside collection agency on 1/5/Ms [redacted] isfinancially responsible for the courses and assignments she completed, she orderedCourse 3, on 9/17/There are no notes on Ms [redacted] ’s account regarding thetextbooksAll of the course material is provided online, CDs and flashcardsare shipped to a studentBeginning, January 2014, the school let students knowall text books were available online or students could purchase a book pack ifthey wanted a hard copy bookStudents do have access to 100% of what they needfor the courseSoftware is varied in the workforce so the school has providedlessons on submitting electronic records to get the students familiar with theelectronic filing processStudents who graduate get a certificate of completion for thetraining they receivedThe school has taught students for over years, andmany graduates of our programs have gone on to get national certificationMs[redacted] has completed 40% of her studies and has paid $842.98; currently sheowes $on her tuition balanceAfter review of Ms [redacted] ’s account, Iwill waive the balance due, cancel her account at a zero balance and the amountpaid-to-date will cover the cost for 40% of the program completedI willrequest to remove Ms [redacted] ’s account from the collection agencyPleaseallow up to days for collection efforts to stop.As of today, Ms [redacted] ’s account is cancelled; no morepayments or assignments are dueThank you, [redacted] Director of Student Services