Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Per the Revdex.com complaint, the customer was under the impression that the #Weston Heavy Duty Grinder Tray could be washed in the dishwasher; however, the tray is aluminum and therefore not dishwasher safeThe cleaning instructions on (page 6) of the owner instruction manual states the following:
“Wash all parts that come in contact with food in hot soapy water, rise with clear water then immediately dry.” The cleaning instructions also state that grinder parts are not dishwasher safe and to avoid the use of bleach in the washing processSince the tray is essentially the vessel used to hold the meat/food product that gets pushed through the mincing process, this would classify the tray as an element that comes in direct contact with food and therefore should be washed in accordance with the owner manual cleaning instructions
Next, per the Revdex.com complaint, the customer stated that he was not aware that the tray was considered to be a “part” or separate elementThe customer states that he was under the impression that the tray was considered to be one with the grinderUnfortunately, the tray is considered to be a part or separate componentThe tray is shown in the owner instruction manual on the parts component list, and has a corresponding part number (Part# 33-0824-A)In addition, the tray is a detachable component that comes into direct contact with food and therefore should follow the cleaning instructions listed in the owner’s manual
At this point I am willing to make a (1X) exception and will provide the customer with a replacement trayI will reach out to this customer to collect their verify their name and address prior to shipping the product
Thank You!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
I received a Revdex.com complaint today regarding a defective Weston Grinder. After researching your issue, l was able to find a sting of email communications in which you provided your warranty information, receipt and list: of replacement parts needed to repair your unit. From your...
email response below, it appears that you were able to restore your Weston Grinder to proper working condition. Thank you so much for allowing us the opportunity to serve you. It's our goal to insure that our consumers are handled in a quick and efficient manner as well as making sure that you have the knowledge necessary to insure product longevity. Please let us know if there is anything else that you need to satisfy this issue. In addition, feel free to contact me in the future if you have any further questions, comments or concerns. We appreciate your business and your continued support. Thank you[redacted] CUSTOMER SERVICE MANAGER
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Per the Revdex.com complaint, the customer was under the impression that the #Weston Heavy Duty Grinder Tray could be washed in the dishwasher; however, the tray is aluminum and therefore not dishwasher safeThe cleaning instructions on (page 6) of the owner instruction manual states the following:
“Wash all parts that come in contact with food in hot soapy water, rise with clear water then immediately dry.” The cleaning instructions also state that grinder parts are not dishwasher safe and to avoid the use of bleach in the washing processSince the tray is essentially the vessel used to hold the meat/food product that gets pushed through the mincing process, this would classify the tray as an element that comes in direct contact with food and therefore should be washed in accordance with the owner manual cleaning instructions
Next, per the Revdex.com complaint, the customer stated that he was not aware that the tray was considered to be a “part” or separate elementThe customer states that he was under the impression that the tray was considered to be one with the grinderUnfortunately, the tray is considered to be a part or separate componentThe tray is shown in the owner instruction manual on the parts component list, and has a corresponding part number (Part# 33-0824-A)In addition, the tray is a detachable component that comes into direct contact with food and therefore should follow the cleaning instructions listed in the owner’s manual
At this point I am willing to make a (1X) exception and will provide the customer with a replacement trayI will reach out to this customer to collect their verify their name and address prior to shipping the product
Thank You!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
I received a Revdex.com complaint today regarding a defective Weston Grinder. After researching your issue, l was able to find a sting of email communications in which you provided your warranty information, receipt and list: of replacement parts needed to repair your unit. From your...
email response below, it appears that you were able to restore your Weston Grinder to proper working condition. Thank you so much for allowing us the opportunity to serve you. It's our goal to insure that our consumers are handled in a quick and efficient manner as well as making sure that you have the knowledge necessary to insure product longevity. Please let us know if there is anything else that you need to satisfy this issue. In addition, feel free to contact me in the future if you have any further questions, comments or concerns. We appreciate your business and your continued support. Thank you[redacted] CUSTOMER SERVICE MANAGER