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Westover Watch Repair Reviews (1)

On Wednesday, June 3, 2015, *** ***, a shared branch member from *** *** *** (***), requested to withdraw $1,from his *** checking account in the form of a
money order (shared branching allows members of participating credit unions to go to credit unions other than their own to perform certain transactions over an online network)During the course of the transaction, the shared branch network went offline and the *** account was debited $1,464, but the money order for $1,would not print due to the system errorMr*** expressed concern and asked if there was any way to issue the money order as he needed the money order that dayFamily Horizons Credit Union (FHCU) staff advised him that the system error would correct itself overnight and his account would be credited for $1,and he would have access to his funds the next dayAfter discussion, management worked with Mr*** and issued an official check from its corporate checking accountMr*** understood that his account would need a debit adjustment in the amount of the official check at a later date to reimburse the credit union
Prior to performing the adjustment, FHCU accounting staff contacted *** to confirm the June 3rd activity and that the funds were still available to withdrawA *** representative confirmed both and was made aware that an adjustment for $1,would be sent throughThe adjustment was sent on October 26, and *** received the adjustment the next day
Mr*** called FHCU on Monday, February 8, 2016, to put in a complaintMr*** was transferred to the branch managerHe explained his situation and said that FHCU should not have sent through an adjustment for the $1,He said that FHCU should be responsible for the fees he incurred from bounced items that were a result of the adjustment being debitedThe branch manager told Mr*** she would do research and she would get back with him as soon as she knew more
That same day, the branch manager discussed the situation with the accounting department and, after completing her research, she called Mr*** back on February 8thShe told Mr*** that the adjustment to his account was to offset a transaction that occurred on June 3rd, An official check was issued to him for $1,464, but his account was not debited that dayThe branch manager informed Mr*** that she knew he was aware of the need for an adjustment for the amount of the official checkMr*** denied knowing that his account needed to be debited for the amountThe branch manager asked Mr*** if he realized he had extra funds in his accountMr*** informed the branch manager that he had wires going in/coming out on a regular basis around the time of the transactionThe branch manager told Mr*** that FHCU was within its rights to send the adjustment, but as a courtesy that she would reach out to *** on his behalf to see if they would work with him to bring his account positive again
On February 9, 2015, the branch manager called the EFT department of *** on behalf of Mr***The EFT department said that they would reach out to Mr***
Family Horizons received the complaint letter on February 12, Response to Complaint:
FHCU was within its rights to send through an adjustment to *** for $1,to offset for the official check issued to Mr*** on June 3rd
FHCU cannot answer for *** and the time between the adjustment being sent and the withdrawal from Mr***' account
Assistant Vice President of Enterprise Risk Management sara.***
Family Horizons Credit Union East 21st Street Indianapolis, IN (317) 352-
(317) 352-Fax

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