Sign in

Westpointe Chrysler Jeep Dodge, LLC

Sharing is caring! Have something to share about Westpointe Chrysler Jeep Dodge, LLC? Use RevDex to write a review
Reviews Westpointe Chrysler Jeep Dodge, LLC

Westpointe Chrysler Jeep Dodge, LLC Reviews (11)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

I have no reason to lie about what happen or what comments the customer made during this situation and neither do the employees they spoke too. The dealership had nothing to hide and was willing to prove to the customer what we said needed to be done. But it wasn't fast enough! I have no problem when we are wrong and doing the right thing. Only thing we did wrong, is not to print out a piece of paper. Sincerely*** ***Service Manager

westpointe has reached out to roger brenz by leaving several messages to call the salesman (*** ***) on Friday the 16th and Monday the 19th- we would like to know if we could trade into another vehicle what would be his terms- we cannot issue full refunds but if customer wants that then the only
route to take is to pursue with Chrysler corporation and wait for their resolutiwill await the outcome and be happy to assist with the customer and factory resolution-*** ***

The customer was called to let him know that the vehicle was needing additional parts to be able to complete repairs, even at that time the advisor advised me that the customer was already upset accusing us of crooks because our findingsThe customer was also given a break on the
price of a alignment check which was quoted by me at to 25.00 because we where unable to make any adjustments on the vehicle that would improve it alignment. They where also explained the would be credit back to them if the work was done at our shop. There also was no charge for the oil leak (which was not warranty) because the differential was over filled with fluid and I had a tech drain to the correct level When the customer showed up to pick up his vehicle he immediately started to make a scene on my service drive. It was explained to him that there was no print out. It was also explained that because the time of day there it was not possible to be done until Monday to rerack and printThe customer was the only one that was using a loud voice and demanding it to be done that dayHe also made the comment that he does not know why his being charged because he did not ask for alignment check, even though it is exactly why the customer brought the vehicle in for. I'm sitting in the shop and could here them!!!! So I went up and asked to calm down and they continued to raise there voice towards everyone on the service driveAfter a few minutes of listing to them I asked them to pay what they where explained they owed and leave, and not to come backJust because a customer does not like the findings, does not make us crooksEven if we made a mistake and forgot to printout a piece of paper. It does not give the customer a right to belittle a person. I will be willing to give back what they have been charged from my service department and part ways. For credit contact my assistant service manager *** *** ###-###-####

OK so here's the deal I have spoke with several other shops that deal with Jeep Wranglers specificallyThey all said that no it doesn't need the camber adjustedI then took my vehicle to another business, the gentleman that did the alignment for vs their has been doing alignments for years said the only adjustment he made was the toeDidn't need the dollars worth of work I was told it needed by Bruce and his service departmentTook an hour to figure this outLong story short is do your homework on what people tell you what "needs" to be done to your vehicle before you agree to itAs to taking anything to West pointe Chrysler I wouldn't bother. Sincerely,***

Complaint: ***
I am rejecting this response because:
Sincerely,
Roger Brenz Westpoint will not make it right and gives us a good deal on the vehicle we looked atThe sold us a vehicle they knew had transmission problems and I will either stopmaking payments or find another dealer that will provide me with the deal me and my wife want.they have no desire to helpThe general sales manager should have contacted the owner to get the deal

we are refunding the customer effective today 12/19/we apologize for any inconvenience and appreciate his patience-*** ***

we are sorry to hear that but if Chrysler helps the customer financially we will honor whatever Chrysler chooses to assist with-*** ***

Initial Business Response /* (1000, 5, 2015/11/17) */
Contact Name and Title: [redacted] Office Mana
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@westpointeok.com
Our warranty cancellation policy states "Allow 90 days" not we will pay in 90 days. We returned phone calls to voicemail and...

paid the warranty claims as to the amount that was due and owed the [redacted]'s. The checks issued have cleared our bank.
Neither Mr. nor Mrs. [redacted] contacted a member of management (no one could confirm speaking to them) to discuss their concerns and privacy laws prohibit me discussing any particulars. We wish we would have had a chance to have a dialogue to discuss their concerns, but they chose to file this complaint instead.
We consider the matter closed.
Initial Consumer Rebuttal /* (3000, 7, 2015/11/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The statement "Allow 90 days" leads a costumer to believe that it will only be a maximum of 90 days before a refund is issued. In addition to this the person in finance who we spoke with the day we signed the cancellation papers stated it could "be up to 90 days."
In response that no one remembers talking to us, and I agree with that statement. We left multiple message, and no one ever returned our calls. So that is why no one remembers talking to us. You can't remember something that never happened. We did receive a phone call at the beginning of November 2015 stating that we would receive our checks in the mail. This phone call was received after my complaint was filed.
In response to the checks that have been issued we received two checks. One check for $3, 627.16 and the second for $3,678.88 totaling $7,351.04. I do not understand how that is the correct amount when the original purchase price for both warranties was $8,949.00. I understand that there is a $50.00 per vehicle cancelation fee. My concern is that the bill of sale statement say that what we purchased was an extended warranty. Since, the Durango is still under factory warranty how it could have prorated to a loss of almost $1,000.00. The same is a concern on the Jeep. However, we did expect a slight proration since the Jeep was no longer under factory warranty. If what we purchased was not an extended warranty, but instead a supplemental warranty it should have been sold and documented as such.

Initial Business Response /* (1000, 5, 2015/11/17) */
Contact Name and Title: [redacted] Comptroller
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@westpointeok.com
We have reached out to [redacted] and agree to her recovery amount. We deeply apologize for the service she received and will do...

our part to get the situation fully rectified in the next few days by mailing her a check.
Initial Consumer Rebuttal /* (2000, 7, 2015/11/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Check fields!

Write a review of Westpointe Chrysler Jeep Dodge, LLC

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Westpointe Chrysler Jeep Dodge, LLC Rating

Overall satisfaction rating

Address: 11001 W Reno Ave, Western Sprgs, Illinois, United States, 73099-7524

Phone:

708 0 0
Show more...

Web:

www.westpointeok.com

This site can’t be reached

Shady, yet now dead: once upon a time this website was reported to be associated with Westpointe Chrysler Jeep Dodge, LLC, but after several inspections we’ve come to the conclusion that this domain is no longer active.



Add contact information for Westpointe Chrysler Jeep Dodge, LLC

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated