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Westport Auto House

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Westport Auto House Reviews (3)

Complaint: [redacted] I am rejecting this response because:The wire harness that was placed on my car from Westport auto house was not new it was bandaged up and I still have it when I called Westport and told him my problems were happening again and that I almost ended up in a deadly situation because of this problem he did not fully take care of he did not care at all , he responded take it to a dealership and refused me services , I was charged nearly $for a problem that was never truly resolved , as a young female men tend to take advantage of us thinking we know nothing and jus pocket our money , due to the improper wire harness put on by Westport auto house my crank shaft sensor was damaged as well as the ignition control module again , I regret the day I ever did any business with this company I am tired of dealing with the same problem when it should have been resolved if the job was done properly Sincerely, [redacted]

I'm responding to the Letter you send us by mail in reference of complaint ID ***. When customer ** *** contacted us by phone a few weeks ago regarding repair on her vehicle Chevy Impala, she stated that her Odometer reading was 259,MilesHer last repair for this
vehicle was performed on 02/15/2016, invoice #with Odometer reading - 242,MilesCustomer ** *** drove 17,Miles from February 2016, not 7,Miles as she stated in her complaint. We have customer ** *** repair invoice on file along with the original parts receipt, that was ordered for her vehicleWestport Autohouse is Bosch Authorized Repair Shop - YEARS we stay behind our work quality and install only new original partsOur SHOP Warranty is standard in the Industry:ALMOST ALL PARTS AND LABOR (there are some exceptions) WARRANTIED MONTH OR 12,MILES - WHICHEVER COMES FIRST.Customer ** *** never brought her car back to the shop for exact evaluation and diagnostics (it might not be the same problem - hard to prove without seeing the car)Westport Autohouse is always ready to help, but customer ** *** Warranty on the last job is expired by Mileage.Let us know if you have any questions, or need any docs to be send or fax.Best Regards,*** ***PresidentWestport Autohouse*** ** *** ***StLouis, MO 63114***www.westportautohouse.com

Complaint: [redacted]
I am rejecting this response because:The wire harness that was placed on my car from Westport auto house was not new it was bandaged up and I still have it when I called Westport and told him my problems were happening again and that I almost ended up in a deadly situation because of this problem he did not fully take care of he did not care at all , he responded take it to a dealership and refused me services , I  was charged nearly $800 for a problem that was never truly resolved , as a young female men tend to take advantage of us thinking we know nothing and jus pocket our money , due to the improper wire harness put on by Westport auto house my crank shaft sensor was damaged as well as the ignition control module again , I regret the day I ever did any business with this company I am tired of dealing with the same problem when it should have been resolved if the job was done properly.
Sincerely,
[redacted]

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Address: 2304 N Lindbergh Blvd, Saint Louis, Missouri, United States, 63114-1608

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