Westport Auto Repair

My car broke down on route 7 by the Georgetown area. My roadside assistance send me their phone # after they directly contacted them, looking at their info I figured they should not take long since I was 23 minutes away from their location. At 7:20 pm, 10 after the ETA and 1:10 minutes after I called the roadside assistance , I called them directly and was told to wait 15 to 20 minutes that they were on their way. 20 minutes went by after I've called, so I called the roadside assistance directly because I had the feeling the guy I have spoken to was going to be rude. He lied to the representative and said the driver was stuck on traffic on route 7 it was about 7:42 and traffic was fairly light on route 7 but I figured I would give them the benefit of the doubt maybe they had another issue and did not want to be honest about it. I left my husband with the car to go look for food. Seeing that two hours have gone by, I called the roadside assistance again and told the representative the whole story and explained that the getting stuck in traffic had been a lie because I was actually going towards their location and route 7 was clear. The representative called them while I was on hold and when he came back to the phone told me the guy had said 2 to 3 minutes and hung up on him. PLEASE DO NOT RELY ON THEIR SERVICE!!!