Built our home years agoPromises were made by Westport that were never keptday walk-through not completed until year in the house, repairs never made to the houseOur window fell out of our home within months!!!! I sat on the porch with Kenny while he told the window company it was "no big deal" We were continuously told that someone would be to the house to take care of our issues and no one would showWe have been told our issues were taken care of when they actually werent, we would know! years in and still have MULTIPLE ISSUESI would never recommend this company to anyoneAll of my surrounding neighbors are disappointed Yard is horrible, customer service is nil, promises not kept, product is cheap and there is no craftsmanship to speak of
Initial Business Response / [redacted] (1000, 5, 2016/08/08) */ Westport Homes received a call from the customer on Friday August regarding issues with his yardOn that same day, one of Westport's owners visited the customer's home to inspect the yardAfter discussing the yard Westport agreed to reinstall the yard the week of 8/8/Westport contacted the customer earlier today to let him know that the repair will be done yet this week and will call Tuesday 8/9/to confirm the specific day of the repair
Initial Business Response / [redacted] (1000, 5, 2017/12/29) */ Thank your for forwarding this notice to WestportThis is the first Westport has heard of Mr [redacted] 's dissatisfaction Mr [redacted] did make an earnest money deposit with Westport and did not close on the home when it was completed Westport exercised the liquidated damages provision of its agreement and retained the additional deposit to mitigate damages No further refunds will be made to Mr [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/07/13) */ Contact Name and Title: Charles ***, VP Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @westport-home.com Westport Homes is fully aware of the yard repairs and installation that need completed at Mr [redacted] 's new home and fully intends to uphold its contractual obligation to finish the repair and yard installationShortly prior to closing a sink hole formed in the rear yard of the home Mr [redacted] purchasedSome dirt has been delivered and worked in but more is needed and then the yard can be repaired and installed where neededThe problem has been and continues to be the amount of rain we have hadDespite or days of no rain at one point the sub surface has not had time to adequately dry to support the weight of the machinery needed to repair the yardAs soon as the weather permits Westport will be out to do the workWestport will not pay Mr [redacted] $or purchase his home OFFER: Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) Westport-Homes response to our complaint is not acceptableJune 14, the man that des landscaping for Westport-Homes showed up to look at our back yardHe was shocked that Westport had built a house next to our houseHe told us he wouldn't be able to get equipment in here to bring dirt and gradeSo how do you bring in dirt and equipment to finish the grade and seed the yard so that a person can mow the yard without difficulty? If you can do this maybe we can come to an agreementThis house was built and no lawn was ever in placeI was here June and the landscaper told me they couldn't finish the back because they needed dirt and Charlie never ordered itIt was dry here in May when we looked at the house Final Business Response / [redacted] (4000, 31, 2015/08/12) */ Contact Name and Title: Charlie ***, Westport Homes Westport will be happy to come finish the final grade and seed of the yard and repair the downspout as mentioned in the last emailWestport is waiting for Mr [redacted] to say it is ok to return to do this workWestport never agreed to bring dirt in to the bottom of the hillWestport said it would bring in dirt to finish filling the area that was a sink hole/erodedWestport will not change the grade of the lot and never agreed to do soThat said, if there is an area on Mr [redacted] 's lot that is holding water that is not beyond 15' from the rear of his home/in the tree line at the rear of the lot Westport will address itFrom the chain of emails it would appear that Mr [redacted] is expecting to have the contour of his yard changed and that is not going to happen nor was it ever agreed to as evidenced by the paper work sent in with Westport's last responsePlease have the customer let Westport know if and when it is ok to finish the final grade, seed and strawWhen staff is on site to do this work the customer can show the area of concern that he says is staying wet so that it can be addressed OFFER: Final Consumer Response / [redacted] (2000, 33, 2015/08/13) */ (The consumer indicated he/she ACCEPTED the response from the business.) We want Westport to finish the job and to address the area that stays wet at the bottom of the hillWe never wanted them to leave and not finish the job
Improper yard installation, failure to provide timely service resulting in a letter from my neighborhood associationFailure to keep service appoint I closed on my Westport home March 18th I was told at that time [redacted] would be out to install my light post which is mandated by the covenants of my addition, this did not happen and I consequently received a violation letterMy yard was never installed until I sent several e-mails in regards to the yardOnce the yard was installed no re-grade was done, it was seeded and trash was left strewn throughout the yardMulch was thrown down without a barrier and weeds grew in through the mulch a week later, the yard is horrific nothing but weeds because of the extremely poor work that was doneI contacted [redacted] directly and was told he would be out and never cameI also filled out a work order and that still resulted in nothing until I called the office againI am extremely disappointed in Westport and how this has been handledI have be
Thank you for forwarding a copy of Mr [redacted] s complaint, [redacted] , regarding his sidingWestport just received your letter today so I apologize for the tardy responseMr [redacted] has reported standing nails and plumbing issues in the past those have been repaired and are no longer an issue Westport is also aware of the reported siding concerns Mr [redacted] hasThis problem was first reported to Westport in mid-December Westport had the siding reviewed following that report and closed the ticket after a review by its contractorsSubsequently Mr [redacted] reported that he is still witnessing what he feels is excessive noise from the siding moving in the windFrom that request Westport scheduled its siding crews to go to Mr [redacted] s on March 27, to review the installation of the siding and nails holding the siding to ensure it is installed properlyIf adjustments need to be made they will be made at that timeWith regards to extending any warranties that is not something that will be provided to Mr***
I would never recommend anyone using Wesport Homes in Fort Wayne My husband and I built our home a year ago While building, when we moved in, and yet a year later STILL having issues with things Westport puts all issues and problems right back on the homeowner like it is our fault I have never dealt with a company that has this poor customer service and communication skills with their customers Here are just some prime examples that we had to deal with/still are dealing with After weeks of being in our home, I was home and a contractor still had a key to our home and tried to come into our home to "fix the refrigerator" neither myself or husband put in a request to have it fix...because nothing was wrong with it Westport denied that no one had keys to our new home, and would not change the locks for the safely of my family So my husband and I took on the expense and changed the locks ourselves After being in our NEW home for only FULL MONTH, (February not to mention the coldest days of the year) our furnace stopped working for days It took days and different guys to figure out what with wrong with it My family was displaced from our BRAND new home for days while they worked to get the furnace workingA year later this February (last month) the furnace yet again stopped working, and was displaced from our home again for a dayThe after hour service department for Fire and Ice is a joke, because they carry NO parts on the truck to fix things We have contacted Westport and Fire & Ice to have a new furnace installed after have issues with it in yearbut yet again horrible customer service, and don't care about replacing the unitPutting the blame one someone else but themselvesBack in December my husband was off work for a month n half due to surgery, he called and scheduled to have the drywallers and painters come in to fix the yearly walk through nail pops and settling Appointments were set by contacting the Westport officeMy Husband was home both days the appointments were scheduled for, but no one showed up for either appointment Drywallers then came on a day right before Christmas, when no one was home After MANY MANY calls and miss appointments, the drywallers finally showed mid-January (1/15/2017) luckily my husband was homeStill to this date (3/7/2017) painters have not returned My husband reached out to Wesport to express our concerns with this messYet they tell us that someone has to be home M-F from 8am-3:30pm for painters to comeBoth of us work FULL time M-F 8am-5pm (just like any person) and no one will make an exception to come when we are homeWell it wasn't our fault that so many appointments were missed for a whole month After Westport home telling us to take OUR time off work so someone would be at the house, we made an appointment for March and made arrangements for family to be at our house for painters to comeWe were just notified today that ohh all of a sudden the painters can no longer make yet another appointment We are still trying to work on a time for the painters to come This issue has now been going on months, and no one at Wesport seems to careThese are only just a FEW of the issues that we have dealt with, with Westport Homes I will NEVER recommend a consumer/home builder to use this company Spare your time and money and look into another company that actually cares for their customer and has communication skills
Home was built and problems pursued First issue was with the plumbing as the master bath shower drain was not glued and the first shower resulted in water in the ceiling The next issue was the second bath upstairs was not routed correctly (Hot to cold, cold to hot) Next, the main drain from the master bath in the wall had a broken coupling causing the wall to get water damaged and the floor to be wet for weeks The roof had various nail head showing outside of the shingles The current standing issue is the siding is not built to standard (ASTM D4756, ASTM D3679, VSI Installation Manual, and International Residential Code) We have had siding fall off, come loose, and it sounds like the siding will be blown off the walls under mild wind (10+ MPH) When investigated further, there are nails too loose with a good percentage not into studs that is allowing the siding to move more than it was designed for There are also pieces that are not fully latched/not tight enough to keep
Company rep came to my home and told me their lawn care personal would make necessary repairs to our lawnCame and said he lied and swore about him Before my closing, they spread grass seed and straw in the yard on a TuesdayThe next morning when we came by the house all the straw had blown away as well as the grass seedThen I was contacted in person by Westport homes representative stating that they lawn care personnel would come and repair our lawn since it was never taken care of from the first day we own the homeHe stated he would have them fill in the front yard that is all sinkholes and to re-seed the rest of the yard that is nothing but dirtWhen their lawn care guy came here he told me he wasn't doing anything except fixing where the cable company laid the cable down and told me very foul words about the Westport home rep and saying that he lies to everyoneMuch t of my yard is just a dustbowl and nothing is being done about it
My newly-built home has windows on the front: are trimmed in white and is trimmed in beige All should be white trim The issue of "install exterior trim to be white around stone front window" was identified as an "issue to be corrected" on a Westport "Homeowners request for service" form which was completed 5/17/2017, prior to my closing on the house A 90-day inspection completed by Westport and myself on 8/23/indicated it as "items needing attention" in item "master bed window trim needs installed; not white." I left another message for Morgan at Westport on 12/I was told she was at lunch, and would be back She never called
Built our home years agoPromises were made by Westport that were never keptday walk-through not completed until year in the house, repairs never made to the houseOur window fell out of our home within months!!!! I sat on the porch with Kenny while he told the window company it was "no big deal" We were continuously told that someone would be to the house to take care of our issues and no one would showWe have been told our issues were taken care of when they actually werent, we would know! years in and still have MULTIPLE ISSUESI would never recommend this company to anyoneAll of my surrounding neighbors are disappointed Yard is horrible, customer service is nil, promises not kept, product is cheap and there is no craftsmanship to speak of
Initial Business Response / [redacted] (1000, 5, 2016/08/08) */ Westport Homes received a call from the customer on Friday August regarding issues with his yardOn that same day, one of Westport's owners visited the customer's home to inspect the yardAfter discussing the yard Westport agreed to reinstall the yard the week of 8/8/Westport contacted the customer earlier today to let him know that the repair will be done yet this week and will call Tuesday 8/9/to confirm the specific day of the repair
Initial Business Response / [redacted] (1000, 5, 2017/12/29) */ Thank your for forwarding this notice to WestportThis is the first Westport has heard of Mr [redacted] 's dissatisfaction Mr [redacted] did make an earnest money deposit with Westport and did not close on the home when it was completed Westport exercised the liquidated damages provision of its agreement and retained the additional deposit to mitigate damages No further refunds will be made to Mr [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/07/13) */ Contact Name and Title: Charles ***, VP Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @westport-home.com Westport Homes is fully aware of the yard repairs and installation that need completed at Mr [redacted] 's new home and fully intends to uphold its contractual obligation to finish the repair and yard installationShortly prior to closing a sink hole formed in the rear yard of the home Mr [redacted] purchasedSome dirt has been delivered and worked in but more is needed and then the yard can be repaired and installed where neededThe problem has been and continues to be the amount of rain we have hadDespite or days of no rain at one point the sub surface has not had time to adequately dry to support the weight of the machinery needed to repair the yardAs soon as the weather permits Westport will be out to do the workWestport will not pay Mr [redacted] $or purchase his home OFFER: Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) Westport-Homes response to our complaint is not acceptableJune 14, the man that des landscaping for Westport-Homes showed up to look at our back yardHe was shocked that Westport had built a house next to our houseHe told us he wouldn't be able to get equipment in here to bring dirt and gradeSo how do you bring in dirt and equipment to finish the grade and seed the yard so that a person can mow the yard without difficulty? If you can do this maybe we can come to an agreementThis house was built and no lawn was ever in placeI was here June and the landscaper told me they couldn't finish the back because they needed dirt and Charlie never ordered itIt was dry here in May when we looked at the house Final Business Response / [redacted] (4000, 31, 2015/08/12) */ Contact Name and Title: Charlie ***, Westport Homes Westport will be happy to come finish the final grade and seed of the yard and repair the downspout as mentioned in the last emailWestport is waiting for Mr [redacted] to say it is ok to return to do this workWestport never agreed to bring dirt in to the bottom of the hillWestport said it would bring in dirt to finish filling the area that was a sink hole/erodedWestport will not change the grade of the lot and never agreed to do soThat said, if there is an area on Mr [redacted] 's lot that is holding water that is not beyond 15' from the rear of his home/in the tree line at the rear of the lot Westport will address itFrom the chain of emails it would appear that Mr [redacted] is expecting to have the contour of his yard changed and that is not going to happen nor was it ever agreed to as evidenced by the paper work sent in with Westport's last responsePlease have the customer let Westport know if and when it is ok to finish the final grade, seed and strawWhen staff is on site to do this work the customer can show the area of concern that he says is staying wet so that it can be addressed OFFER: Final Consumer Response / [redacted] (2000, 33, 2015/08/13) */ (The consumer indicated he/she ACCEPTED the response from the business.) We want Westport to finish the job and to address the area that stays wet at the bottom of the hillWe never wanted them to leave and not finish the job
Improper yard installation, failure to provide timely service resulting in a letter from my neighborhood associationFailure to keep service appoint I closed on my Westport home March 18th I was told at that time [redacted] would be out to install my light post which is mandated by the covenants of my addition, this did not happen and I consequently received a violation letterMy yard was never installed until I sent several e-mails in regards to the yardOnce the yard was installed no re-grade was done, it was seeded and trash was left strewn throughout the yardMulch was thrown down without a barrier and weeds grew in through the mulch a week later, the yard is horrific nothing but weeds because of the extremely poor work that was doneI contacted [redacted] directly and was told he would be out and never cameI also filled out a work order and that still resulted in nothing until I called the office againI am extremely disappointed in Westport and how this has been handledI have be
Thank you for forwarding a copy of Mr [redacted] s complaint, [redacted] , regarding his sidingWestport just received your letter today so I apologize for the tardy responseMr [redacted] has reported standing nails and plumbing issues in the past those have been repaired and are no longer an issue Westport is also aware of the reported siding concerns Mr [redacted] hasThis problem was first reported to Westport in mid-December Westport had the siding reviewed following that report and closed the ticket after a review by its contractorsSubsequently Mr [redacted] reported that he is still witnessing what he feels is excessive noise from the siding moving in the windFrom that request Westport scheduled its siding crews to go to Mr [redacted] s on March 27, to review the installation of the siding and nails holding the siding to ensure it is installed properlyIf adjustments need to be made they will be made at that timeWith regards to extending any warranties that is not something that will be provided to Mr***
I would never recommend anyone using Wesport Homes in Fort Wayne My husband and I built our home a year ago While building, when we moved in, and yet a year later STILL having issues with things Westport puts all issues and problems right back on the homeowner like it is our fault I have never dealt with a company that has this poor customer service and communication skills with their customers Here are just some prime examples that we had to deal with/still are dealing with After weeks of being in our home, I was home and a contractor still had a key to our home and tried to come into our home to "fix the refrigerator" neither myself or husband put in a request to have it fix...because nothing was wrong with it Westport denied that no one had keys to our new home, and would not change the locks for the safely of my family So my husband and I took on the expense and changed the locks ourselves After being in our NEW home for only FULL MONTH, (February not to mention the coldest days of the year) our furnace stopped working for days It took days and different guys to figure out what with wrong with it My family was displaced from our BRAND new home for days while they worked to get the furnace workingA year later this February (last month) the furnace yet again stopped working, and was displaced from our home again for a dayThe after hour service department for Fire and Ice is a joke, because they carry NO parts on the truck to fix things We have contacted Westport and Fire & Ice to have a new furnace installed after have issues with it in yearbut yet again horrible customer service, and don't care about replacing the unitPutting the blame one someone else but themselvesBack in December my husband was off work for a month n half due to surgery, he called and scheduled to have the drywallers and painters come in to fix the yearly walk through nail pops and settling Appointments were set by contacting the Westport officeMy Husband was home both days the appointments were scheduled for, but no one showed up for either appointment Drywallers then came on a day right before Christmas, when no one was home After MANY MANY calls and miss appointments, the drywallers finally showed mid-January (1/15/2017) luckily my husband was homeStill to this date (3/7/2017) painters have not returned My husband reached out to Wesport to express our concerns with this messYet they tell us that someone has to be home M-F from 8am-3:30pm for painters to comeBoth of us work FULL time M-F 8am-5pm (just like any person) and no one will make an exception to come when we are homeWell it wasn't our fault that so many appointments were missed for a whole month After Westport home telling us to take OUR time off work so someone would be at the house, we made an appointment for March and made arrangements for family to be at our house for painters to comeWe were just notified today that ohh all of a sudden the painters can no longer make yet another appointment We are still trying to work on a time for the painters to come This issue has now been going on months, and no one at Wesport seems to careThese are only just a FEW of the issues that we have dealt with, with Westport Homes I will NEVER recommend a consumer/home builder to use this company Spare your time and money and look into another company that actually cares for their customer and has communication skills
Home was built and problems pursued First issue was with the plumbing as the master bath shower drain was not glued and the first shower resulted in water in the ceiling The next issue was the second bath upstairs was not routed correctly (Hot to cold, cold to hot) Next, the main drain from the master bath in the wall had a broken coupling causing the wall to get water damaged and the floor to be wet for weeks The roof had various nail head showing outside of the shingles The current standing issue is the siding is not built to standard (ASTM D4756, ASTM D3679, VSI Installation Manual, and International Residential Code) We have had siding fall off, come loose, and it sounds like the siding will be blown off the walls under mild wind (10+ MPH) When investigated further, there are nails too loose with a good percentage not into studs that is allowing the siding to move more than it was designed for There are also pieces that are not fully latched/not tight enough to keep
Company rep came to my home and told me their lawn care personal would make necessary repairs to our lawnCame and said he lied and swore about him Before my closing, they spread grass seed and straw in the yard on a TuesdayThe next morning when we came by the house all the straw had blown away as well as the grass seedThen I was contacted in person by Westport homes representative stating that they lawn care personnel would come and repair our lawn since it was never taken care of from the first day we own the homeHe stated he would have them fill in the front yard that is all sinkholes and to re-seed the rest of the yard that is nothing but dirtWhen their lawn care guy came here he told me he wasn't doing anything except fixing where the cable company laid the cable down and told me very foul words about the Westport home rep and saying that he lies to everyoneMuch t of my yard is just a dustbowl and nothing is being done about it
My newly-built home has windows on the front: are trimmed in white and is trimmed in beige All should be white trim The issue of "install exterior trim to be white around stone front window" was identified as an "issue to be corrected" on a Westport "Homeowners request for service" form which was completed 5/17/2017, prior to my closing on the house A 90-day inspection completed by Westport and myself on 8/23/indicated it as "items needing attention" in item "master bed window trim needs installed; not white." I left another message for Morgan at Westport on 12/I was told she was at lunch, and would be back She never called