I am in receipt of Ms [redacted] complaint regarding the bath tub drain stop not matching the oil rubbed bronze faucet on the same tub.At the time Ms [redacted] purchased her home, the drain stop for the tub came with a chrome finish, regardless of the the style and color of the faucet chosen by the customerThe drain stop in question is included with the tub and could not be changedThe drain stops for the sinks do not come included with the sink bowl and can be altered.All of the Westport Homes model homes, with the oil rubbed bronze finish on the tub faucet, have a chrome drain stop in the tub Ms [redacted] would have seen this during her decision making process to purchase a Westport home.Though I am sorry Ms [redacted] is not happy with the color of the finish on the drain stop of her tub, no action can or will be taken at this time.If you or Ms [redacted] have any further questions or would like to discuss the matter, I can be reached at ###-###-####.Thank you,*** [redacted] Division PresidentWestport Homes, Inc
After discussing this matter further with our internal personnel, Westport Homes is in agreement to replace the drain stop in the master bath tub with one that matches the faucet.We will be contacting Ms [redacted] to make arrangements for a replacement.If you have any additional questions, please contact me at [redacted] .Thanks, [redacted] Division PresidentWestport Homes, Inc
I apologize for not responding sooner to this complaint.As stated by Mrand Mrs [redacted] (customer) they closed on their Westport Home in march of 2012.The [redacted] 's did experience some water intrusion in their basement as a result of some hairline cracking in the foundationThe cracks were repaired via industry standard procedureAfter the repairs were made, Westport Homes took the initiative to seal all the interior basement walls with a thorough seal productTo give further peace of mind to the [redacted] 's, we employed a structural engineer to inspect the basements and provide a letter of structural integrityTo my understanding the [redacted] 's have had no further leaks in the basement, since the last repairs were made.With regard to any additional items needing repaired, I am not aware of any.The last time I spoke with Mrs [redacted] ( late September 2014) she stated she was having a problem with her kitchen faucet and water pressure in the second bathThough the pluming is out of warranty( years from the date of closing), Westport agreed to send the plumber back to the home, pay for all labor and materials, provided Mrs [redacted] pay for the $trip chargeMrs [redacted] agreed to this via our phone conversationWhen the plumber arrived at her home, Mrs [redacted] handed the plumber a check for $After he finished replacing a cartridge in the kitchen sink and addressing the water pressure in at all the plumbing fixtures, she proceeded to place a "stop payment" on the check as soon as he left the home.Westport Homes has gone "above and beyond" addressing simple "homeowner maintenance" items for the [redacted] 's and cannot continue to maintain the wear and tear ,the [redacted] 's are placing on their home.As a result of our decision to only address items within the stated warranty, I suggest we have an arbitration with the [redacted] 's at the Revdex.comPreviously, I had encouraged the [redacted] 's to contact the Building Industry of Central Ohio to facilitate a review of their home, our practices addressing the home and to seek the industry's professional opinion of the quality of their homeThe [redacted] 's have not respond to this suggestion.Please advise as to the [redacted] 's willingness to participate in an arbitration.Again, My apologies for the tardy response and I look forward to hearing back from you.Regards, [redacted]
Begin forwarded message: From: [redacted] < [redacted] > Date: October 27, at 9:15:AM EDT To: [redacted] Subject: [redacted] & [redacted] This is a confirmation for the basement inspection, that we received that [redacted] advised us to do [redacted] [redacted] We want to dispute the builders West-Port Home
I am in receipt of Ms [redacted] complaint regarding the bath tub drain stop not matching the oil rubbed bronze faucet on the same tub.At the time Ms [redacted] purchased her home, the drain stop for the tub came with a chrome finish, regardless of the the style and color of the faucet chosen by the customerThe drain stop in question is included with the tub and could not be changedThe drain stops for the sinks do not come included with the sink bowl and can be altered.All of the Westport Homes model homes, with the oil rubbed bronze finish on the tub faucet, have a chrome drain stop in the tub Ms [redacted] would have seen this during her decision making process to purchase a Westport home.Though I am sorry Ms [redacted] is not happy with the color of the finish on the drain stop of her tub, no action can or will be taken at this time.If you or Ms [redacted] have any further questions or would like to discuss the matter, I can be reached at ###-###-####.Thank you,*** [redacted] Division PresidentWestport Homes, Inc
After discussing this matter further with our internal personnel, Westport Homes is in agreement to replace the drain stop in the master bath tub with one that matches the faucet.We will be contacting Ms [redacted] to make arrangements for a replacement.If you have any additional questions, please contact me at [redacted] .Thanks, [redacted] Division PresidentWestport Homes, Inc
I apologize for not responding sooner to this complaint.As stated by Mrand Mrs [redacted] (customer) they closed on their Westport Home in march of 2012.The [redacted] 's did experience some water intrusion in their basement as a result of some hairline cracking in the foundationThe cracks were repaired via industry standard procedureAfter the repairs were made, Westport Homes took the initiative to seal all the interior basement walls with a thorough seal productTo give further peace of mind to the [redacted] 's, we employed a structural engineer to inspect the basements and provide a letter of structural integrityTo my understanding the [redacted] 's have had no further leaks in the basement, since the last repairs were made.With regard to any additional items needing repaired, I am not aware of any.The last time I spoke with Mrs [redacted] ( late September 2014) she stated she was having a problem with her kitchen faucet and water pressure in the second bathThough the pluming is out of warranty( years from the date of closing), Westport agreed to send the plumber back to the home, pay for all labor and materials, provided Mrs [redacted] pay for the $trip chargeMrs [redacted] agreed to this via our phone conversationWhen the plumber arrived at her home, Mrs [redacted] handed the plumber a check for $After he finished replacing a cartridge in the kitchen sink and addressing the water pressure in at all the plumbing fixtures, she proceeded to place a "stop payment" on the check as soon as he left the home.Westport Homes has gone "above and beyond" addressing simple "homeowner maintenance" items for the [redacted] 's and cannot continue to maintain the wear and tear ,the [redacted] 's are placing on their home.As a result of our decision to only address items within the stated warranty, I suggest we have an arbitration with the [redacted] 's at the Revdex.comPreviously, I had encouraged the [redacted] 's to contact the Building Industry of Central Ohio to facilitate a review of their home, our practices addressing the home and to seek the industry's professional opinion of the quality of their homeThe [redacted] 's have not respond to this suggestion.Please advise as to the [redacted] 's willingness to participate in an arbitration.Again, My apologies for the tardy response and I look forward to hearing back from you.Regards, [redacted]
Begin forwarded message: From: [redacted] < [redacted] > Date: October 27, at 9:15:AM EDT To: [redacted] Subject: [redacted] & [redacted] This is a confirmation for the basement inspection, that we received that [redacted] advised us to do [redacted] [redacted] We want to dispute the builders West-Port Home