Westport Properties

Initial Business Response / [redacted] (1000, 12, 2016/02/03) */ First we apologize if the manager missed any calls with [redacted] This was so long ago he doesn't recall any conversations he had with [redacted] In replacing the garage door panels the manager was following the direction of the boardThe board decided what doors needed to be replacedThey chose doors/panels needing replacement on the amount of damage there was to the door [redacted] stated the garage door company stated they were going to use the undamaged panels on another doorThey are not our employees and we have no control over what they say to our clientsThe board had a meeting on July 16th and voted to replace damaged garage doors (see attached)On September 16th a letter was sent to [redacted] and other members that needed panels replaced letting them know that the board would be replacing her door, what the cost would be and that the owner needs to contact Great Garage Door and schedule the work, [redacted] contacted them and scheduled the work to be doneThere were approximately doors that were replaced [redacted] states her door had cracks in two panelsAll the panels needed to be replaced at that point or they would not look uniform with the other doors that had their panels replaced as Scott McKay statedAs the agent for McKnight Townhomes it is our job to follow through with the directives of the board of directors which is what we didAs she said Lance was on vacation and if he missed her call we are extremely sorry about thisAt the same time the association has a board meeting the third Thursday of every month and all members are welcome [redacted] was welcome to attend a meeting and express her concerns but she did not do thatAgain, we apologize for any problems this may have caused her and she is welcome to attend a board meeting to express her concernsAny adjustments made to the bill must be approved by the board of directors, management does not have the authority do make this callThank you for hearin gus out Initial Consumer Rebuttal / [redacted] (2000, 15, 2016/02/12) */ The customer indicated that he/she ACCEPTED the business response