Westside Auto Repair

Customer [redacted] came to my shop on 3-26-asking me what I would charge to replace her catalitic converters, Osensors, and a fuel injection cleaningAt Ms [redacted] request I gave her a total price of $even, And she agreed to the priceI was never asked nor given the permission to diagnostic prior to replacing the parts that she agreed to repair for the $dollars that dayA few days latter Ms [redacted] came by the shop stating that her car sounds like it was a dual exhaust soundUpon my inspection of the vehicle I found a noise in the lower end of the engine comeing from the oil pan areaI stated to the coustomer that the engine was no longer in proper working order and that the engine is going to have to be rebuilt or replacedI explained to her that the car has almost 200,thousand miles and that the replacing the cats, Osenor and a fuel injection cleaning will not cause the motor to start knocking, and thats when the customer started to raise her voice and started to accuse me of causing the noise to her vehicle expressed her feelings again and wanted me to replace her engine for free when I told her its not my fault, she be gan to cry and then left my shopWestSide Auto Repair Owner/ [redacted] 4-24-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I couldnt open the attachement
Regards,
*** ***

Customer [redacted] came to my shop on 3-26-2014 asking me what I would charge to replace her catalitic converters, O2 sensors, and a fuel injection cleaning. At Ms [redacted] request I gave her a total price of $500 even, And she agreed to the price. I was never asked nor given the...

permission to diagnostic prior to replacing the parts that she agreed to repair for the $500 dollars that day. A few days latter Ms. [redacted] came by the shop stating that her car sounds like it was a dual exhaust sound. Upon my inspection of the vehicle I found a noise in the lower end of the engine comeing from the oil pan area. I stated to the coustomer that the engine was no longer in proper working order and that the engine is going to have to be rebuilt or replaced. I explained to her that the car has almost 200,000 thousand miles and that the replacing the cats, O2 senor and a fuel injection cleaning will not cause the motor to start knocking, and thats when the customer started to raise her voice and started to accuse me of causing the noise to her vehicle expressed her feelings again and wanted me to replace her engine for free when I told her its not my fault, she be gan to cry and then left my shop. WestSide Auto Repair. 
Owner/[redacted]
4-24-2014

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The only thing wrong with my car at the time was 02 sensors and convertors.  He told me my engine was gone and no oil was in the car.   Untrue.  I checked it myself and the dipstick read correct.  My engine was perfectly fine prior to bringing it to him.  He dropped something in my engine and doesnt want to be held accountable for it.  Not to mention within the same week prior he worked on another car of mine that is not working today.  He just rigged the cars and now I have problems that I didnt even have before.
I have also contacted my credit card and asked for it to be credit back to my account.  [redacted]

Customer [redacted] came to my shop on 3-26-2014 asking me what I would charge to replace her catalitic converters, O2 sensors, and a fuel injection cleaning. At Ms [redacted] request I gave her a total price of $500 even, And she agreed to the price. I was never asked nor given the...

permission to diagnostic prior to replacing the parts that she agreed to repair for the $500 dollars that day. A few days latter Ms. [redacted] came by the shop stating that her car sounds like it was a dual exhaust sound. Upon my inspection of the vehicle I found a noise in the lower end of the engine comeing from the oil pan area. I stated to the coustomer that the engine was no longer in proper working order and that the engine is going to have to be rebuilt or replaced. I explained to her that the car has almost 200,000 thousand miles and that the replacing the cats, O2 senor and a fuel injection cleaning will not cause the motor to start knocking, and thats when the customer started to raise her voice and started to accuse me of causing the noise to her vehicle expressed her feelings again and wanted me to replace her engine for free when I told her its not my fault, she be gan to cry and then left my shop. WestSide Auto Repair. 

Owner/[redacted]

4-24-2014

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

The only thing wrong with my car at the time was 02 sensors and convertors.  He told me my engine was gone and no oil was in the car.   Untrue.  I checked it myself and the dipstick read correct.  My engine was perfectly fine prior to bringing it to him.  He dropped something in my engine and doesnt want to be held accountable for it.  Not to mention within the same week prior he worked on another car of mine that is not working today.  He just rigged the cars and now I have problems that I didnt even have before.

I have also contacted my credit card and asked for it to be credit back to my account.  [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I couldnt open the attachement.

Regards,

I had my vehicle worked on by the owner Terrell he ended up doing more damage to the vehicle and attempted to charge me to fix his mistakes I asked him to repair the damage he caused to the vehicle he laughed in my face and did not repair the damage he then walked away from me and my vehicle and left me waiting their I guess to leave which I did I had to take my vehicle to the dealership he did 243 dollars in damages which I had to come out of pocket..

Review: Went to this company to have cataylic convertors replaced, o2 sensors replaced, and fuel injector cleaned. Primary purpose to have these items replaced was to have check engine light removed from car. These items listed was the needed repairs from a diagnostic report that would resolve the check engine light. I still have the check engine light on and also a loud noise coming from my car which I didnt have at first. I went back to the place to inform the manager who assisted me what was going on and he refused to help me. I payed $500.00 and have the same problem plus additional problems now.Desired Settlement: Full Refund

Business

Response:

Customer [redacted] came to my shop on 3-26-2014 asking me what I would charge to replace her catalitic converters, O2 sensors, and a fuel injection cleaning. At Ms [redacted] request I gave her a total price of $500 even, And she agreed to the price. I was never asked nor given the permission to diagnostic prior to replacing the parts that she agreed to repair for the $500 dollars that day. A few days latter Ms. [redacted] came by the shop stating that her car sounds like it was a dual exhaust sound. Upon my inspection of the vehicle I found a noise in the lower end of the engine comeing from the oil pan area. I stated to the coustomer that the engine was no longer in proper working order and that the engine is going to have to be rebuilt or replaced. I explained to her that the car has almost 200,000 thousand miles and that the replacing the cats, O2 senor and a fuel injection cleaning will not cause the motor to start knocking, and thats when the customer started to raise her voice and started to accuse me of causing the noise to her vehicle expressed her feelings again and wanted me to replace her engine for free when I told her its not my fault, she be gan to cry and then left my shop. WestSide Auto Repair.

Owner/[redacted]

4-24-2014

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I couldnt open the attachement.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The only thing wrong with my car at the time was 02 sensors and convertors. He told me my engine was gone and no oil was in the car. Untrue. I checked it myself and the dipstick read correct. My engine was perfectly fine prior to bringing it to him. He dropped something in my engine and doesnt want to be held accountable for it. Not to mention within the same week prior he worked on another car of mine that is not working today. He just rigged the cars and now I have problems that I didnt even have before.

I have also contacted my credit card and asked for it to be credit back to my account. [redacted]