Complaint: [redacted] I am rejecting this response because: the contract term is too longWe will accept a month contract and no cancellation fee as we are going to have to pay for a new system at the new residence Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that although the response is grossly inaccurate, I accept the closing of the account without further expenseAt no time did this business ever request additional information from meAll information was provided at the time I requested closing the accountFor the record, [redacted] is my wife, her name is [redacted] ***The service was for protecting our homeFrom date if inception all payments were made by [redacted] ***It is ludicrous for this business not to recognize [redacted] as the customer Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and I have a request before I accept the proposalCan the company please supply an itemized pricing sheet of how much the equipment costs? Sincerely, [redacted] ***
To: RevDex.com From: John M***, VPres Subject: Revdex.com Complaint [redacted] Date: October 8, We have carefully examined Mr [redacted] ’s complaint We greatly regret any inconvenience suffered by Mr [redacted] if, as stated in his complaint, Standard Security Systems was unresponsive to his request or service on May 16, We do note that there do not seem to be any other requests for service until August, Had there been follrequests to his earlier call for service on May 16, the problem with the alarm system would have been far more speedily resolved and Mr [redacted] would have had alarm service for the period mentioned in his complaint On August 28, 2018, our service technician found that a motion sensor had been mounted upside down, apparently after being dismounted by a carpenter working at the [redacted] premises Once this had been corrected, the alarm system functioned properly On the one hand, we understand Mr [redacted] ’s frustration with a system that was not workingOn the other hand, had a more timely request for service been made, it would have resolved the problem months before it was actually fixed Nevertheless, in recognition of their being customers of long standing and to resolve this complaint, we will issue a credit in the amount of $for alarm monitoring charges in the period 04/28/to 08/26/together with a further $(a total of $187.18) to remove all finance charges incurred since May We hope you find this responsive to your inquiry
Complaint: ***
I am rejecting this response because:Scheduling the maintenance for a date that is after the contract expiration is a way of forcing the customer to stay with the companyIt is a dishonest way of doing businessI will not use this company again and will make my
dissatisfaction known. I appreciate Revdex.com's assistance in the matter, I no longer wish to pursue the matter.
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because:Because I have still not
received a detailed copy of the supposed contractThere is no reason for such poor customer serviceI spoke with the *** and she was very unprofessional, she said told me "go back to your email in May and find your contract." I explained to her that I have NEVER been sent a detailed contract and she continued to argue with meSo I asked to speak to a supervisor and she rudely said "ill transfer you to her voice mail," and I was transferred. Later I spoke with *** and she seem to be much more helpfulHowever, I am still waiting to see the documentationShe also told me that my automatic deliveries were cancelled by ***, which is incorrect because I never cancelled any deliveryAll I have been requesting is a copy of the detailed contract, which nobody seems to want to give to me*** told me that I have a contract for gallons of oil, this is news to me because I never agreed to any contract for ANY amount of oil and I would like to see proof of thisShe also told me she would move my contract end date to May 1st because I will be moving then and no longer needing oil She told me she would be sending me the documentation and I have yet to see itI would like to know when I will see this? Until I see the contract I am not obligated to anything.WHEN WILL I SEE THE DOCUMENTATION????????
Sincerely,
*** ***
To: RevDex.comFrom: John M*** **Re: Revdex.com Complaint *** *** *** *** ***Date: 08/23/2016 I regret that the response to this complaint is overdue but it was received in my e-mail on Monday, August 8, one day after I had departed for an extensive overseas trip. Upon investigation, it appears that an electronic payment was made on March 27, by *** ***, apparently on behalf of our customer, *** ***. Despite an extensive search through our records, we are unable to find any record of its receipt We requested *** *** to query his bank for information regarding the eventual disposition of that payment so that it could be determined if Standard Security or some other entity received it. That request was ignored. At this point it appears that the amounts in question will, in the absence of any cooperation from *** ***, remain unresolved. Given the relatively small balance, we have written off the remaining balance and have closed the account. We trust you find this to be responsive to your inquiry and we consider the matter to be closed
I just talked to our Credit Manager who told me she had been talking to *** *** today and they have worked everything out between them and that *** *** is apparently happy with the outcome*** ***
T To: Revdex.comFrom:
John M***, VPDate: 09/12/1Subject: Complaint #*** *** * *** *** We have reviewed the above captioned complaint and find as follows: In October 2016, Standard Security Systems, in response to a request from *** * *** *** performed the following work: Labor to test, connect and update the existing system $360.00Install Honeywell cell radio communication unit $350.00 Total $710.00 In return for agreeing to a month contract extension, Standard Security Systems issued a full $credit for this work. The *** cancelled their account with of the months still remaining. In accordance with their contract, they were billed out a total of $430.00. We greatly appreciate their offer to remain customers of Standard Security Systems. We will be willing to waive the $bill in return for them entering into a monitoring agreement at their new residence. We hope that this will prove to be a satisfactory resolution of this complaint
To: Revdex.com From: John M***, VP Date: September 12, Subject: Revdex.com Complaint #*** *** *** Reference is made to our response to the above complaint and *** *** subsequent rejection of Standard Security’s offer In answering this complaint, I was relying on input from Standard Security System’s general manger and did not fully comprehend his answer to my inquiry, nor to be fair, did he fully explain it to me until after *** *** reply. The full offer is as follows: In return for the month monitoring contract, Standard Security will waive the $bill out fee and will also provide security equipment valued at $1,to be installed at *** *** new residence Should *** *** wish to have only a 36-month contract, Standard will again waive the $bill-out fee and provide equipment valued in the lesser amount of $to be installed at the new residence We hope that one of these two alternatives will prove acceptable
Bureau
From: John M[redacted], V. Pres.
Subject: Revdex.com Complaint [redacted]
Date: October 8, 2015
We have carefully examined Mr. [redacted]’s complaint. We greatly regret any inconvenience suffered by Mr. [redacted] if, as stated in his complaint, Standard Security Systems was unresponsive to his request or service on May 16, 2015.
We do note that there do not seem to be any other requests for service until August, 2015. Had there been follow-up requests to his earlier call for service on May 16, 2015 the problem with the alarm system would have been far more speedily resolved and Mr. [redacted] would have had alarm service for the period mentioned in his complaint.
On August 28, 2018, our service technician found that a motion sensor had been mounted upside down, apparently after being dismounted by a carpenter working at the [redacted] premises. Once this had been corrected, the alarm system functioned properly.
On the one hand, we understand Mr. [redacted]’s frustration with a system that was not working. On the other hand, had a more timely request for service been made, it would have resolved the problem months before it was actually fixed.
Nevertheless, in recognition of their being customers of long standing and to resolve this complaint, we will issue a credit in the amount of $153.95 for alarm monitoring charges in the period 04/28/15 to 08/26/15 together with a further $33.23 (a total of $187.18) to remove all finance charges incurred since May.
We hope you find this responsive to your inquiry.
Please advise [redacted] that Standard Oil will provide service to his [redacted] by appointment and payable by credit card ([redacted] or [redacted]) only.
He should call our toll-free number ###-###-####, M-F between 8:00am and 4:00 pm. and ask for our Service Department. They will arrange a convenient time for the service to be performed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that although the response is grossly inaccurate, I accept the closing of the account without further expense. At no time did this business ever request additional information from me. All information was provided at the time I requested closing the account. For the record, [redacted] is my wife, her name is [redacted]. The service was for protecting our home. From date if inception all payments were made by [redacted]. It is ludicrous for this business not to recognize [redacted] as the customer.
Sincerely,
[redacted]
To: Revdex.com
From: John M[redacted] VP
Subject: Complaint [redacted] J. [redacted]
Date: January *4, 20*6
This will acknowledge receipt of the Complaint’s response to Standard Oil’s reply to his original complaint.
I have queried our Service Department regarding the cost of the anti-freeze replacement for Mr. [redacted]’s boiler and have been told that the price quote is irreducible.
They suggest that, if Mr. [redacted] has found a qualified individual to replace the anti-freeze at the quoted price of $450.00 to $500.00, he take immediate advantage of that offer and have them make the replacement.
We regret that we are unable to find any basis on which to lower our quote and, again, recommend that he utilize the services quoted by his previous installer.
Complaint: [redacted]
I am rejecting this response because: the contract term is too long. We will accept a 36 month contract and no cancellation fee as we are going to have to pay for a new system at the new residence.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because:This is actually a partial rejection. I accept the repair work for all damaged parts to systems, at no cost to me.However, I reject the replacement cost of Antifreeze because of a price markup over *00 percent for flush of system compared to going market rate. I was quote $450-500 by the original installer. Standard Oil is proposing in excess of *,000 dollars, which I consider excessive.Marty has notified via email, they have no flexibility in this quote for the flush.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and I have a request before I accept the proposal. Can the company please supply an itemized pricing sheet of how much the equipment costs?
Sincerely,
[redacted]
Complaint: [redacted] I am rejecting this response because: the contract term is too longWe will accept a month contract and no cancellation fee as we are going to have to pay for a new system at the new residence Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that although the response is grossly inaccurate, I accept the closing of the account without further expenseAt no time did this business ever request additional information from meAll information was provided at the time I requested closing the accountFor the record, [redacted] is my wife, her name is [redacted] ***The service was for protecting our homeFrom date if inception all payments were made by [redacted] ***It is ludicrous for this business not to recognize [redacted] as the customer Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and I have a request before I accept the proposalCan the company please supply an itemized pricing sheet of how much the equipment costs? Sincerely, [redacted] ***
To: RevDex.com From: John M***, VPres Subject: Revdex.com Complaint [redacted] Date: October 8, We have carefully examined Mr [redacted] ’s complaint We greatly regret any inconvenience suffered by Mr [redacted] if, as stated in his complaint, Standard Security Systems was unresponsive to his request or service on May 16, We do note that there do not seem to be any other requests for service until August, Had there been follrequests to his earlier call for service on May 16, the problem with the alarm system would have been far more speedily resolved and Mr [redacted] would have had alarm service for the period mentioned in his complaint On August 28, 2018, our service technician found that a motion sensor had been mounted upside down, apparently after being dismounted by a carpenter working at the [redacted] premises Once this had been corrected, the alarm system functioned properly On the one hand, we understand Mr [redacted] ’s frustration with a system that was not workingOn the other hand, had a more timely request for service been made, it would have resolved the problem months before it was actually fixed Nevertheless, in recognition of their being customers of long standing and to resolve this complaint, we will issue a credit in the amount of $for alarm monitoring charges in the period 04/28/to 08/26/together with a further $(a total of $187.18) to remove all finance charges incurred since May We hope you find this responsive to your inquiry
Complaint: ***
I am rejecting this response because:Scheduling the maintenance for a date that is after the contract expiration is a way of forcing the customer to stay with the companyIt is a dishonest way of doing businessI will not use this company again and will make my
dissatisfaction known. I appreciate Revdex.com's assistance in the matter, I no longer wish to pursue the matter.
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because:Because I have still not
received a detailed copy of the supposed contractThere is no reason for such poor customer serviceI spoke with the *** and she was very unprofessional, she said told me "go back to your email in May and find your contract." I explained to her that I have NEVER been sent a detailed contract and she continued to argue with meSo I asked to speak to a supervisor and she rudely said "ill transfer you to her voice mail," and I was transferred. Later I spoke with *** and she seem to be much more helpfulHowever, I am still waiting to see the documentationShe also told me that my automatic deliveries were cancelled by ***, which is incorrect because I never cancelled any deliveryAll I have been requesting is a copy of the detailed contract, which nobody seems to want to give to me*** told me that I have a contract for gallons of oil, this is news to me because I never agreed to any contract for ANY amount of oil and I would like to see proof of thisShe also told me she would move my contract end date to May 1st because I will be moving then and no longer needing oil She told me she would be sending me the documentation and I have yet to see itI would like to know when I will see this? Until I see the contract I am not obligated to anything.WHEN WILL I SEE THE DOCUMENTATION????????
Sincerely,
*** ***
To: RevDex.comFrom: John M*** **Re: Revdex.com Complaint *** *** *** *** ***Date: 08/23/2016 I regret that the response to this complaint is overdue but it was received in my e-mail on Monday, August 8, one day after I had departed for an extensive overseas trip. Upon investigation, it appears that an electronic payment was made on March 27, by *** ***, apparently on behalf of our customer, *** ***. Despite an extensive search through our records, we are unable to find any record of its receipt We requested *** *** to query his bank for information regarding the eventual disposition of that payment so that it could be determined if Standard Security or some other entity received it. That request was ignored. At this point it appears that the amounts in question will, in the absence of any cooperation from *** ***, remain unresolved. Given the relatively small balance, we have written off the remaining balance and have closed the account. We trust you find this to be responsive to your inquiry and we consider the matter to be closed
I just talked to our Credit Manager who told me she had been talking to *** *** today and they have worked everything out between them and that *** *** is apparently happy with the outcome*** ***
T To: Revdex.comFrom:
John M***, VPDate: 09/12/1Subject: Complaint #*** *** * *** *** We have reviewed the above captioned complaint and find as follows: In October 2016, Standard Security Systems, in response to a request from *** * *** *** performed the following work: Labor to test, connect and update the existing system $360.00Install Honeywell cell radio communication unit $350.00 Total $710.00 In return for agreeing to a month contract extension, Standard Security Systems issued a full $credit for this work. The *** cancelled their account with of the months still remaining. In accordance with their contract, they were billed out a total of $430.00. We greatly appreciate their offer to remain customers of Standard Security Systems. We will be willing to waive the $bill in return for them entering into a monitoring agreement at their new residence. We hope that this will prove to be a satisfactory resolution of this complaint
To: Revdex.com From: John M***, VP Date: September 12, Subject: Revdex.com Complaint #*** *** *** Reference is made to our response to the above complaint and *** *** subsequent rejection of Standard Security’s offer In answering this complaint, I was relying on input from Standard Security System’s general manger and did not fully comprehend his answer to my inquiry, nor to be fair, did he fully explain it to me until after *** *** reply. The full offer is as follows: In return for the month monitoring contract, Standard Security will waive the $bill out fee and will also provide security equipment valued at $1,to be installed at *** *** new residence Should *** *** wish to have only a 36-month contract, Standard will again waive the $bill-out fee and provide equipment valued in the lesser amount of $to be installed at the new residence We hope that one of these two alternatives will prove acceptable
To: Better Business...
Bureau
From: John M[redacted], V. Pres.
Subject: Revdex.com Complaint [redacted]
Date: October 8, 2015
We have carefully examined Mr. [redacted]’s complaint. We greatly regret any inconvenience suffered by Mr. [redacted] if, as stated in his complaint, Standard Security Systems was unresponsive to his request or service on May 16, 2015.
We do note that there do not seem to be any other requests for service until August, 2015. Had there been follow-up requests to his earlier call for service on May 16, 2015 the problem with the alarm system would have been far more speedily resolved and Mr. [redacted] would have had alarm service for the period mentioned in his complaint.
On August 28, 2018, our service technician found that a motion sensor had been mounted upside down, apparently after being dismounted by a carpenter working at the [redacted] premises. Once this had been corrected, the alarm system functioned properly.
On the one hand, we understand Mr. [redacted]’s frustration with a system that was not working. On the other hand, had a more timely request for service been made, it would have resolved the problem months before it was actually fixed.
Nevertheless, in recognition of their being customers of long standing and to resolve this complaint, we will issue a credit in the amount of $153.95 for alarm monitoring charges in the period 04/28/15 to 08/26/15 together with a further $33.23 (a total of $187.18) to remove all finance charges incurred since May.
We hope you find this responsive to your inquiry.
To: Revdex.com
From: John M[redacted]...
**
Subject: Complaint #[redacted]
Date: September 16, 2015
Please advise [redacted] that Standard Oil will provide service to his [redacted] by appointment and payable by credit card ([redacted] or [redacted]) only.
He should call our toll-free number ###-###-####, M-F between 8:00am and 4:00 pm. and ask for our Service Department. They will arrange a convenient time for the service to be performed.
We hope you find this responsive to your inquiry.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that although the response is grossly inaccurate, I accept the closing of the account without further expense. At no time did this business ever request additional information from me. All information was provided at the time I requested closing the account. For the record, [redacted] is my wife, her name is [redacted]. The service was for protecting our home. From date if inception all payments were made by [redacted]. It is ludicrous for this business not to recognize [redacted] as the customer.
Sincerely,
[redacted]
To: Revdex.com
From: John M[redacted] VP
Subject: Complaint [redacted] J. [redacted]
Date: January *4, 20*6
This will acknowledge receipt of the Complaint’s response to Standard Oil’s reply to his original complaint.
I have queried our Service Department regarding the cost of the anti-freeze replacement for Mr. [redacted]’s boiler and have been told that the price quote is irreducible.
They suggest that, if Mr. [redacted] has found a qualified individual to replace the anti-freeze at the quoted price of $450.00 to $500.00, he take immediate advantage of that offer and have them make the replacement.
We regret that we are unable to find any basis on which to lower our quote and, again, recommend that he utilize the services quoted by his previous installer.
Complaint: [redacted]
I am rejecting this response because: the contract term is too long. We will accept a 36 month contract and no cancellation fee as we are going to have to pay for a new system at the new residence.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because:This is actually a partial rejection. I accept the repair work for all damaged parts to systems, at no cost to me.However, I reject the replacement cost of Antifreeze because of a price markup over *00 percent for flush of system compared to going market rate. I was quote $450-500 by the original installer. Standard Oil is proposing in excess of *,000 dollars, which I consider excessive.Marty has notified via email, they have no flexibility in this quote for the flush.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and I have a request before I accept the proposal. Can the company please supply an itemized pricing sheet of how much the equipment costs?
Sincerely,
[redacted]