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Westside Moving & Storage Company Inc

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Westside Moving & Storage Company Inc Reviews (4)

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]Mayflower conflates two separate damaged items it made on my move in August 2014. I will respond first to this Revdex.com complaint and will try to clarify the second item they note in their response.
Mayflower claims they refused to provide repair or restitution for the table they damaged because it came damaged on the move. That is simply false. The table was never broken before it was moved. Mayflower's inspector evaluated our damaged table and noted that one table leg had been previously repaired. We purchased the table new and were unaware it had had previously been repaired. Regardless, the table was sound and undamaged from the time we purchased until the time it was loaded on to the Mayflower van. Mayflower is saying they are denying our claim because the table had previously been repaired? That cannot be right. Just because it had been repaired and was in perfect working order does not imply it was damaged when the took it and then damaged it. Mayflower should provide restitution for the damage that their movers caused. Mayflower has refuses to right this wrong. I thought to take this complaint to an unbiased independent third party for assistance. This is why I filed a complaint with the Revdex.com. I do not wish to offend them. I do not believe this complaint is unfair or inappropriate. 
Also, it is unclear why Mayflower has mentioned a bed repair that it's installers performed today. It has nothing to do with this complaint. That is a separate damaged item. I will note that I have patiently been waiting and working with Mayflower to resolve this damaged item. It has taken Mayflower almost eight (8) months to complete the repair. I do not think that is reasonable to have to wait that long. It is true my family was not present for the installers Friday. I apologized and explained to Mayflower/[redacted] that my wife and in-laws had to take my son to the hospital on Friday. That is why no one was present. Emergencies sometimes happen. I would be more than happy to provide documentation from the doctor for the visit.
 On the subject of the bed repair, my wife informed me that the installers broke the bed siding during the repair. They told her that the bed would be okay provided we don't move it. That was disappointing/deflating to hear. Regarding this new damage, I'm going to waive the white flag, it's just not worth the time and aggravation. A lot of people worked to repair this bed/hardware and I feel any more work/cost would exceed the cost of the bed. It's just not worth it. Regardless, Mayflower will be pleased to know the repairs for the bed are finished.
To conclude with the the dining room table, however, I would ask Mayflower to please provide restitution for the damaged its movers did to my table. It would cost Mayflower so little do what is right and fair. I am less than hopeful that this will happen, but do hope for a positive outcome. 
Sincerely,[redacted]

This complaint has been resolved outside of the Revdex.com system due lack of response from the Revdex.com. Westside Moving and Storage tried to contact the Revdex.com on multiple occasions and received zero response. Mr. [redacted] is supposed to update his complaint to "customer satisfied with settlement".

We are out today reassembling the bed at Mr. [redacted] residence.  We have had this service scheduled on prior a prior date, Friday April 10th, and the customer was not there to meet our crew at the scheduled time.  In the claim settlement process, the third party adjuster, [redacted]...

[redacted] determined that the damaged item in reference could not be verified as transit damage.  It is our understanding that Mr. [redacted] asked for the item to be repaired anyway, and is now wanting to recoup those costs through this means.  Our coordinator and internal claims manager have on multiple occasions advised him that we can not pay a claim for something we did not do.  We have signed inventories stating the damaged item was in that condition when our driver loaded it and the third party adjuster's notes state that it was not obvious fresh transit damage.  As this was an interstate move under the authority of Mayflower Transit, the driver would be charged back for this claim, which does not seem fair to him when he inventoried the damage prior to loading and that was confirmed by the repair firm.  I have attached email coorespondance and would be happy to forward the inventories as well as the damage report if that would be helpful.

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