Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***
Complaint: [redacted] Mayflower conflates two separate damaged items it made on my move in August I will respond first to this Revdex.com complaint and will try to clarify the second item they note in their response Mayflower claims they refused to provide repair or restitution for the table they damaged because it came damaged on the moveThat is simply falseThe table was never broken before it was movedMayflower's inspector evaluated our damaged table and noted that one table leg had been previously repairedWe purchased the table new and were unaware it had had previously been repairedRegardless, the table was sound and undamaged from the time we purchased until the time it was loaded on to the Mayflower vanMayflower is saying they are denying our claim because the table had previously been repaired? That cannot be rightJust because it had been repaired and was in perfect working order does not imply it was damaged when the took it and then damaged itMayflower should provide restitution for the damage that their movers causedMayflower has refuses to right this wrongI thought to take this complaint to an unbiased independent third party for assistanceThis is why I filed a complaint with the Revdex.comI do not wish to offend themI do not believe this complaint is unfair or inappropriate Also, it is unclear why Mayflower has mentioned a bed repair that it's installers performed todayIt has nothing to do with this complaintThat is a separate damaged itemI will note that I have patiently been waiting and working with Mayflower to resolve this damaged itemIt has taken Mayflower almost eight (8) months to complete the repairI do not think that is reasonable to have to wait that longIt is true my family was not present for the installers FridayI apologized and explained to Mayflower/ [redacted] that my wife and in-laws had to take my son to the hospital on FridayThat is why no one was presentEmergencies sometimes happenI would be more than happy to provide documentation from the doctor for the visit On the subject of the bed repair, my wife informed me that the installers broke the bed siding during the repairThey told her that the bed would be okay provided we don't move itThat was disappointing/deflating to hearRegarding this new damage, I'm going to waive the white flag, it's just not worth the time and aggravationA lot of people worked to repair this bed/hardware and I feel any more work/cost would exceed the cost of the bedIt's just not worth itRegardless, Mayflower will be pleased to know the repairs for the bed are finished To conclude with the the dining room table, however, I would ask Mayflower to please provide restitution for the damaged its movers did to my tableIt would cost Mayflower so little do what is right and fairI am less than hopeful that this will happen, but do hope for a positive outcome Sincerely, [redacted] ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***
Complaint: [redacted] Mayflower conflates two separate damaged items it made on my move in August I will respond first to this Revdex.com complaint and will try to clarify the second item they note in their response Mayflower claims they refused to provide repair or restitution for the table they damaged because it came damaged on the moveThat is simply falseThe table was never broken before it was movedMayflower's inspector evaluated our damaged table and noted that one table leg had been previously repairedWe purchased the table new and were unaware it had had previously been repairedRegardless, the table was sound and undamaged from the time we purchased until the time it was loaded on to the Mayflower vanMayflower is saying they are denying our claim because the table had previously been repaired? That cannot be rightJust because it had been repaired and was in perfect working order does not imply it was damaged when the took it and then damaged itMayflower should provide restitution for the damage that their movers causedMayflower has refuses to right this wrongI thought to take this complaint to an unbiased independent third party for assistanceThis is why I filed a complaint with the Revdex.comI do not wish to offend themI do not believe this complaint is unfair or inappropriate Also, it is unclear why Mayflower has mentioned a bed repair that it's installers performed todayIt has nothing to do with this complaintThat is a separate damaged itemI will note that I have patiently been waiting and working with Mayflower to resolve this damaged itemIt has taken Mayflower almost eight (8) months to complete the repairI do not think that is reasonable to have to wait that longIt is true my family was not present for the installers FridayI apologized and explained to Mayflower/ [redacted] that my wife and in-laws had to take my son to the hospital on FridayThat is why no one was presentEmergencies sometimes happenI would be more than happy to provide documentation from the doctor for the visit On the subject of the bed repair, my wife informed me that the installers broke the bed siding during the repairThey told her that the bed would be okay provided we don't move itThat was disappointing/deflating to hearRegarding this new damage, I'm going to waive the white flag, it's just not worth the time and aggravationA lot of people worked to repair this bed/hardware and I feel any more work/cost would exceed the cost of the bedIt's just not worth itRegardless, Mayflower will be pleased to know the repairs for the bed are finished To conclude with the the dining room table, however, I would ask Mayflower to please provide restitution for the damaged its movers did to my tableIt would cost Mayflower so little do what is right and fairI am less than hopeful that this will happen, but do hope for a positive outcome Sincerely, [redacted] ***