By the customer's own admission the 20th is when he takes claim to the vehicleBy the 24th of August the bank had already consummated the financingWe could no longer back out itWe are sorry that Mr [redacted] is unhappyWe are open to other options in helping him This is his response: Complaint: [redacted] I am rejecting this response because: I did not sign or pay for the car until I took possession of it which was August 20th
To whom it may concern; Attached is a letter from my [redacted] and [redacted] for Westside NissanThe second page of the upload is the verification of insurance from [redacted] dated 8/20/It is our position that the day grace period started from August 20th, even though the process started weeks before then Thank you for your time in this matterPlease feel free to contact me directly at [redacted] [redacted] ***
Mrs***,
The payoff check has been mailed out to your bank your bank that is financing your new car funded the deal days agoThey were having trouble getting in touch with you to do your welcome call that is what took the extra time to get your deal fundedBut again your payoff check
has been sent out and your bank should have received it yesterday or at some point today
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
I tried to get the manager and owner phone numbers but your customer service persons would not give them to meI am in the process of working with *** *** to resolve this complaintI believe it will be resolve if the people would just listenI email *** *** asking him to call or email my customer service person and explain to them how this loan can be paid offWhen I spoke with Nissan Motors Finance they told me the payoff amount and how to do itI explain this to my customer service person and they would not call Nissan Finance to verify this situationI ask *** to help me and if he is successful I will retract all complaints with an apologyI hope the best of luck for himSurely I will appreciate this helpAgain I thank you for assuring Nissan values
Company's response below:
To whom it may concern,
margin: 0px">In reference to the complaint filed by Mrs***, there were multiple issues in completing her deal I have just taken over the store as of April 1stI was here when my *** *** *** *** appoligized multiple times offered a free tank of gas, or a free detail, or a free oil change anything to try and let mrs *** know that we understood her frustration and we were trying very hard to compensate her in some way while we fixed the issueAlthough I am not apart of the group of *** who caused the problem and rest assured none of them work here anymore I am responsible for trying to clean up the messesAgain please let Mrs*** know that I am personally sorry for her experience and would like to know if there was something I could do to make her whole again on this
Thank you,
*** ***
*** ***
Westside Nissan
***
Mr***,
First let me apologize for your experience, I am *** *** I am the General Manager and you can reach me any time this store is open I am here days a week from open to closeThis is the first I am hearing of this issue and trust me when I say it will be
addressedI took over this store just over two months ago on April 1stCustomer service is one of my biggest priorities, However the issue with the lien and changing lien holders the moment Nissan gets the contract for your car deal they own that deal we can not change anything for themWhen your lending institution pays them off they have to communicate to each other and handle that part, at the store level we have no control over that because Nissan Motor Acceptance is the owner of your loanI understand your frustration with the payment date being incorrect however again when Nissan has the contract at that point only you the signer of the contract can work with them to change any payment dates, they can not talk to us about your account due to privacy lawsI will get with Tino the Finance Manager because he should have offered to sit down with you and help guide you through the process of getting your payment date changed not just handing you a phone number and for that I am sorryIf you would like to come in and change your payment date I will make sure that Tino calls Nissan with you and helps you get it fixedBut it sounds like you may have already refinanced it with ***? You can reach me at any time just call the store and ask for me *** ***Again I am sorry for your bad experience and I want to thank you for your purchase from us at Westside Nissan and I would like to work with you in the future to make sure if you do give us another chance that you will not be disappointed
Sincerely,
*** ***
General Manager
Westside Nissan
###-###-####
***
By the customer's own admission the 20th is when he takes claim to the vehicle. By the 24th of August the bank had already consummated the financing. We could no longer back out it. We are sorry that Mr. [redacted] is unhappy. We are open to other options in helping him.
This is his response:
Complaint: [redacted]
I am rejecting this response because: I did not sign or pay for the car until I took possession of it which was August 20th.
To whom it may concern;
Mr. [redacted] was in the service...
department cursing at an employee in front of other customers and employees. Westside has a zero tolerance harassment policy. We do not allow employees or customers to treat customers or employees in a demeaning way. We will reimburse Mr. [redacted] for the 4 oil changes that would be covered under the maintenance. We will send a check to the address listed for $106.79, this is 24.99 plus tax for 4 oil changes.
Unfortunately, we feel this is the only resolution we can provide Mr. [redacted].
Thank you,
[redacted]
[redacted], Westside Nissan
Attached is a letter from my [redacted] and [redacted] for Westside Nissan. The second page of the upload is the verification of insurance from [redacted] dated 8/20/2015. It is our position that the 2 day grace period started from August...
20th, even though the process started weeks before then.
Thank you for your time in this matter. Please feel free to contact me directly at [redacted]
My name is [redacted], I am the [redacted] at Westside Nissan. First let me apologize for my staff not responding back to your voice mails that will be addressed, I took over this store just under a month ago and my number one priority is addressing customer...
service issues So I promise your concerns will be addressed. Also I Attached is the cancelation paperwork that has been submitted and all warranties have been canceled on 04/06/2016, however when your car is a total loss the money goes to the lienholder of the vehicle not the customer any left over amounts the bank will refund to you directly. Please if there is any other issues contact me directly at the dealership I have no problem making sure your concerns are handled.
Thank you,
[redacted]
Westside Nissan
[redacted]
We have spent over $600.00 over and above what we are required to do to help Mrs. [redacted] trying to fix the issue. Every time we fix the issues the customer states the issues still persist, she wanted a rental car when she brought it back in but we have to diagnose the car before we can...
file for a rental car. Customer became angry because we have to follow proper procedure did not let us diagnose the car she left. We were trying to help Mrs. [redacted] but we can not do anything until she lets us diagnose the issue to duplicate it and fix it.
By the customer's own admission the 20th is when he takes claim to the vehicleBy the 24th of August the bank had already consummated the financingWe could no longer back out itWe are sorry that Mr [redacted] is unhappyWe are open to other options in helping him This is his response: Complaint: [redacted] I am rejecting this response because: I did not sign or pay for the car until I took possession of it which was August 20th
To whom it may concern; Attached is a letter from my [redacted] and [redacted] for Westside NissanThe second page of the upload is the verification of insurance from [redacted] dated 8/20/It is our position that the day grace period started from August 20th, even though the process started weeks before then Thank you for your time in this matterPlease feel free to contact me directly at [redacted] [redacted] ***
Mrs***,
The payoff check has been mailed out to your bank your bank that is financing your new car funded the deal days agoThey were having trouble getting in touch with you to do your welcome call that is what took the extra time to get your deal fundedBut again your payoff check
has been sent out and your bank should have received it yesterday or at some point today
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
I tried to get the manager and owner phone numbers but your customer service persons would not give them to meI am in the process of working with *** *** to resolve this complaintI believe it will be resolve if the people would just listenI email *** *** asking him to call or email my customer service person and explain to them how this loan can be paid offWhen I spoke with Nissan Motors Finance they told me the payoff amount and how to do itI explain this to my customer service person and they would not call Nissan Finance to verify this situationI ask *** to help me and if he is successful I will retract all complaints with an apologyI hope the best of luck for himSurely I will appreciate this helpAgain I thank you for assuring Nissan values
Company's response below:
To whom it may concern,
margin: 0px">In reference to the complaint filed by Mrs***, there were multiple issues in completing her deal I have just taken over the store as of April 1stI was here when my *** *** *** *** appoligized multiple times offered a free tank of gas, or a free detail, or a free oil change anything to try and let mrs *** know that we understood her frustration and we were trying very hard to compensate her in some way while we fixed the issueAlthough I am not apart of the group of *** who caused the problem and rest assured none of them work here anymore I am responsible for trying to clean up the messesAgain please let Mrs*** know that I am personally sorry for her experience and would like to know if there was something I could do to make her whole again on this
Thank you,
*** ***
*** ***
Westside Nissan
***
Mr***,
First let me apologize for your experience, I am *** *** I am the General Manager and you can reach me any time this store is open I am here days a week from open to closeThis is the first I am hearing of this issue and trust me when I say it will be
addressedI took over this store just over two months ago on April 1stCustomer service is one of my biggest priorities, However the issue with the lien and changing lien holders the moment Nissan gets the contract for your car deal they own that deal we can not change anything for themWhen your lending institution pays them off they have to communicate to each other and handle that part, at the store level we have no control over that because Nissan Motor Acceptance is the owner of your loanI understand your frustration with the payment date being incorrect however again when Nissan has the contract at that point only you the signer of the contract can work with them to change any payment dates, they can not talk to us about your account due to privacy lawsI will get with Tino the Finance Manager because he should have offered to sit down with you and help guide you through the process of getting your payment date changed not just handing you a phone number and for that I am sorryIf you would like to come in and change your payment date I will make sure that Tino calls Nissan with you and helps you get it fixedBut it sounds like you may have already refinanced it with ***? You can reach me at any time just call the store and ask for me *** ***Again I am sorry for your bad experience and I want to thank you for your purchase from us at Westside Nissan and I would like to work with you in the future to make sure if you do give us another chance that you will not be disappointed
Sincerely,
*** ***
General Manager
Westside Nissan
###-###-####
***
By the customer's own admission the 20th is when he takes claim to the vehicle. By the 24th of August the bank had already consummated the financing. We could no longer back out it. We are sorry that Mr. [redacted] is unhappy. We are open to other options in helping him.
This is his response:
Complaint: [redacted]
I am rejecting this response because: I did not sign or pay for the car until I took possession of it which was August 20th.
To whom it may concern;
Mr. [redacted] was in the service...
department cursing at an employee in front of other customers and employees. Westside has a zero tolerance harassment policy. We do not allow employees or customers to treat customers or employees in a demeaning way. We will reimburse Mr. [redacted] for the 4 oil changes that would be covered under the maintenance. We will send a check to the address listed for $106.79, this is 24.99 plus tax for 4 oil changes.
Unfortunately, we feel this is the only resolution we can provide Mr. [redacted].
Thank you,
[redacted]
[redacted], Westside Nissan
To whom it may concern;
Attached is a letter from my [redacted] and [redacted] for Westside Nissan. The second page of the upload is the verification of insurance from [redacted] dated 8/20/2015. It is our position that the 2 day grace period started from August...
20th, even though the process started weeks before then.
Thank you for your time in this matter. Please feel free to contact me directly at [redacted]
[redacted]
Mr. [redacted],
My name is [redacted], I am the [redacted] at Westside Nissan. First let me apologize for my staff not responding back to your voice mails that will be addressed, I took over this store just under a month ago and my number one priority is addressing customer...
service issues So I promise your concerns will be addressed. Also I Attached is the cancelation paperwork that has been submitted and all warranties have been canceled on 04/06/2016, however when your car is a total loss the money goes to the lienholder of the vehicle not the customer any left over amounts the bank will refund to you directly. Please if there is any other issues contact me directly at the dealership I have no problem making sure your concerns are handled.
Thank you,
[redacted]
Westside Nissan
[redacted]
We have spent over $600.00 over and above what we are required to do to help Mrs. [redacted] trying to fix the issue. Every time we fix the issues the customer states the issues still persist, she wanted a rental car when she brought it back in but we have to diagnose the car before we can...
file for a rental car. Customer became angry because we have to follow proper procedure did not let us diagnose the car she left. We were trying to help Mrs. [redacted] but we can not do anything until she lets us diagnose the issue to duplicate it and fix it.