Quite literally one of the most frustrating and worthless websites/business I have been mandated to deal with Website never works or allows any of the mandated compliance requirements Customer service is very difficult to contact or get any clarification regarding requirementsWhen you do finally get a hold of someone they are rude and/or completely unhelpfulSatisfying the compliance requirements as well as dealing with the upload issues has taken upwards of months to complete, utilizing many different devices with excellent internet connection still with unresolved download problems and uninformed rejections/deletions of uploaded items! Terrible!
Terrible customer service, almost impossible to contact When you do get in contact with someone, they have no clue what's going on On hold constantlyThey steal money by double charging you and getting a refund is next to impossibleI have never been so frustrated dealing with a vendorI would like to think companies would like to retain their customers, but no in their case I guess
I am having a very bad experience with them because I was born outside the US, and I have a certified copy of my birth certificate with the shots I took before the country issued my birth certificate because it is the rules thereIt says clearly that I took the three shots were needed that the first shot was after I was born then the second after weeks and the third was after months but castle branch rejected the paper because they need a specific dateI talked to the customer service and the supervisor and they did not help
Quite literally one of the most frustrating and worthless websites/business I have been mandated to deal with. Website never works or allows any of the mandated compliance requirements. Customer service is very difficult to contact or get any clarification regarding requirements. When you do finally get a hold of someone they are rude and/or completely unhelpful. Satisfying the compliance requirements as well as dealing with the upload issues has taken upwards of 2 months to complete, utilizing many different devices with excellent internet connection still with unresolved download problems and uninformed rejections/deletions of uploaded items! Terrible!
Alternate Business Names: CertifiedProfile, CertifiedBackground, Courtsearch.com, NCalert.com, Certified Profile
Products & Services: Public Records Research (Driving, Criminal, Employment)
This company has been hired by my employer (a local University) to run Fingerprints, Background and Credit checks on employees in particular job positions. The process started in February 2016. I have completed everything on schedule except that CertifiedProfile could not check my credit as I have a credit freeze in place for fraud prevention. After 3 times of temporarily lifting the freeze for this company, I was notified by the Associate VP along with my Director that my credit check is still incomplete and was reminded that my employment with the University is contingent upon this process. I find it hard to believe that after so many times of trying to put up with this company's unprofessionalism, e.g. "we're sorry we didn't run it on time" and "I'm sorry, I'm out with a flu all week and didn't get the chance to run your credit check", I'm now at risk of losing my job.
Terrible customer service, almost impossible to contact.
When you do get in contact with someone, they have no clue what's going on.
On hold constantly. They steal money by double charging you and getting a refund is next to impossible. I have never been so frustrated dealing with a vendor. I would like to think companies would like to retain their customers, but no in their case I guess.
I am having a very bad experience with them because I was born outside the US, and I have a certified copy of my birth certificate with the shots I took before the country issued my birth certificate because it is the rules there. It says clearly that I took the three shots were needed that the first shot was after I was born then the second after 6 weeks and the third was after 6 months but castle branch rejected the paper because they need a specific date. I talked to the customer service and the supervisor and they did not help.
Quite literally one of the most frustrating and worthless websites/business I have been mandated to deal with Website never works or allows any of the mandated compliance requirements Customer service is very difficult to contact or get any clarification regarding requirementsWhen you do finally get a hold of someone they are rude and/or completely unhelpfulSatisfying the compliance requirements as well as dealing with the upload issues has taken upwards of months to complete, utilizing many different devices with excellent internet connection still with unresolved download problems and uninformed rejections/deletions of uploaded items! Terrible!
Terrible customer service, almost impossible to contact When you do get in contact with someone, they have no clue what's going on On hold constantlyThey steal money by double charging you and getting a refund is next to impossibleI have never been so frustrated dealing with a vendorI would like to think companies would like to retain their customers, but no in their case I guess
I am having a very bad experience with them because I was born outside the US, and I have a certified copy of my birth certificate with the shots I took before the country issued my birth certificate because it is the rules thereIt says clearly that I took the three shots were needed that the first shot was after I was born then the second after weeks and the third was after months but castle branch rejected the paper because they need a specific dateI talked to the customer service and the supervisor and they did not help
Quite literally one of the most frustrating and worthless websites/business I have been mandated to deal with. Website never works or allows any of the mandated compliance requirements. Customer service is very difficult to contact or get any clarification regarding requirements. When you do finally get a hold of someone they are rude and/or completely unhelpful. Satisfying the compliance requirements as well as dealing with the upload issues has taken upwards of 2 months to complete, utilizing many different devices with excellent internet connection still with unresolved download problems and uninformed rejections/deletions of uploaded items! Terrible!
Alternate Business Names: CertifiedProfile, CertifiedBackground, Courtsearch.com, NCalert.com, Certified Profile
Products & Services: Public Records Research (Driving, Criminal, Employment)
This company has been hired by my employer (a local University) to run Fingerprints, Background and Credit checks on employees in particular job positions. The process started in February 2016. I have completed everything on schedule except that CertifiedProfile could not check my credit as I have a credit freeze in place for fraud prevention. After 3 times of temporarily lifting the freeze for this company, I was notified by the Associate VP along with my Director that my credit check is still incomplete and was reminded that my employment with the University is contingent upon this process. I find it hard to believe that after so many times of trying to put up with this company's unprofessionalism, e.g. "we're sorry we didn't run it on time" and "I'm sorry, I'm out with a flu all week and didn't get the chance to run your credit check", I'm now at risk of losing my job.
Terrible customer service, almost impossible to contact.
When you do get in contact with someone, they have no clue what's going on.
On hold constantly. They steal money by double charging you and getting a refund is next to impossible. I have never been so frustrated dealing with a vendor. I would like to think companies would like to retain their customers, but no in their case I guess.
I am having a very bad experience with them because I was born outside the US, and I have a certified copy of my birth certificate with the shots I took before the country issued my birth certificate because it is the rules there. It says clearly that I took the three shots were needed that the first shot was after I was born then the second after 6 weeks and the third was after 6 months but castle branch rejected the paper because they need a specific date. I talked to the customer service and the supervisor and they did not help.