Westside Urgent Care

In response to the message from the business:Sir you clearly know that there is half-truth to your story of the event in question Furthermore, the overall matter is not about the actions/behaviors of two company employees who are not being truthful to say the least However, the overall matter is about the exorbitant $2300 charge for a 200 mile trip which again is over the top, nearly half the cost of what [redacted] charged to shipped from three states at a $4800 cost for a 700-800 trip Your initial contract noted the use of a 24 ft truck for $1400 Clearly, your company provided an inadequate truck size that was either a 20 ft vs a 24 ft truck It was NOT a 32 ft truck that you have stated which ideally would have held all of my items versus the use of two smaller trucks that were on site Most 32 ft trucks are equipped with a third wheel-axle which I did not see on either of the two trucks on the location site My paperwork from [redacted] list the quoted 10,000 lbs. with a $4800 cost, so why would I or [redacted] falsify the information that I provided to you for a quote from Houston to Killeen? Again, your company purposefully sent inadequate trucks with the intent to OVERCHARGE me for a 200 mile trip Furthermore, if your extra men were needed for another job I’m quite sure they would have been at that job, which clearly has nothing to do with me Furthermore, I had to pay an extra $900 for the so called accommodations that you noted your company provided me However, if I had ONLY read all the bad reviews your company has received which I failed to do, I would not be at odds with this upsetting matter When I initially showed the lead guy my storage unit with the household goods, as a so-called moving professional he clearly could have made the necessary assessment before anything was removed from the unit which he failed to do, but waited until the first truck was partially packed to note that my items are too large and that the second truck would be needed to complete the move, and that he was using a 32 ft truck to pack my household goods So why would a 32 ft truck that was allegedly being used not able to haul 10,000 lbs.?...why the need for two trucks if a 32 ft truck was being used? I have enclosed documents that will substantiate my claim that your company purposefully sent smaller trucks with the intent to overcharge me which was skillfully done!!!Document 1 shows the 24 ft truck size used for the move as stated on the [redacted] Corp paperworkDocument 2 shows a 32 ft truck size that was not used for move as stated in the rebuttal from the company ownerDocument 3 shows the quoted price $1400 and 24ft truck size to be used for the 200 mile trip Document 4 shows the listed pounds and price from [redacted] for a 700-800 mile trip

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this
resolution.]
Regards,
In response to the message from the business:
Sir…you clearly know that there is half-truth to your story
of the event in question…Furthermore, the overall matter is not about the
actions/behaviors of two company employees who are not being truthful to say
the least…However, the overall matter is about the exorbitant $charge for a
mile trip which again is over the top, nearly half the cost of what United Van
lines charged to shipped from three states at a $cost for a 700-trip…Your
initial contract noted the use of a ft truck for $1400…Clearly, your company
provided an inadequate truck size that was either a ft vs a ft truck…It
was NOT a ft truck that you have stated which ideally would have held all of
my items versus the use of two smaller trucks that were on site…Most ft
trucks are equipped with a third wheel-axle which I did not see on either of
the two trucks on the location site…My paperwork from *** *** *** list the
quoted 10,lbswith a $cost, so why would I or *** *** *** falsify
the information that I provided to you for a quote from Houston to Killeen?…Again, your company
purposefully sent inadequate trucks with the intent to OVERCHARGE me for a
mile trip…Furthermore, if your extra men were needed for another job I’m quite
sure they would have been at that job, which clearly has nothing to do with me…Furthermore,
I had to pay an extra $900 for the so called accommodations that you noted your company provided me…However,
if I had ONLY read all the bad reviews your company has received which I failed
to do, I would not be at odds with this upsetting matter…
When I initially showed the lead guy my storage unit with
the household goods, as a so-called moving professional he clearly could have made the necessary assessment before
anything was removed from the unit which he failed to do, but waited until the
first truck was partially packed to note that my items are too large and that
the second truck would be needed to complete the move, and that he was using a
ft truck to pack my household goods…So why would a ft truck that was allegedly being used not able to haul 10,lbs.?...why the need for two trucks if a ft truck was being used? I have enclosed documents that will substantiate my claim
that your company purposefully sent smaller trucks with the intent to
overcharge me…which was skillfully done!!!
Document shows the ft truck size used for the move as stated on the *** *** Corp paperwork
Document shows a ft truck size that was not used for
move as stated in the rebuttal from the company owner
Document shows the quoted price $and 24ft truck size
to be used for the mile trip
Document shows the listed pounds and price from *** *** *** for a 700-mile trip

In response to the message from the business:Sir…you clearly know that there is half-truth to your story of the event in question…Furthermore, the overall matter is not about the actions/behaviors of two company employees who are not being truthful to say the least…However, the overall matter is about the exorbitant $2300 charge for a 200 mile trip which again is over the top, nearly half the cost of what [redacted] charged to shipped from three states at a $4800 cost for a 700-800 trip…Your initial contract noted the use of a 24 ft truck for $1400…Clearly, your company provided an inadequate truck size that was either a 20 ft vs a 24 ft truck…It was NOT a 32 ft truck that you have stated which ideally would have held all of my items versus the use of two smaller trucks that were on site…Most 32 ft trucks are equipped with a third wheel-axle which I did not see on either of the two trucks on the location site…My paperwork from [redacted] list the quoted 10,000 lbs. with a $4800 cost, so why would I or [redacted] falsify the information that I provided to you for a quote from Houston to Killeen?…Again, your company purposefully sent inadequate trucks with the intent to OVERCHARGE me for a 200 mile trip…Furthermore, if your extra men were needed for another job I’m quite sure they would have been at that job, which clearly has nothing to do with me…Furthermore, I had to pay an extra $900 for the so called accommodations that you noted your company provided me…However, if I had ONLY read all the bad reviews your company has received which I failed to do, I would not be at odds with this upsetting matter…When I initially showed the lead guy my storage unit with the household goods, as a so-called moving professional he clearly could have made the necessary assessment before anything was removed from the unit which he failed to do, but waited until the first truck was partially packed to note that my items are too large and that the second truck would be needed to complete the move, and that he was using a 32 ft truck to pack my household goods…So why would a 32 ft truck that was allegedly being used not able to haul 10,000 lbs.?...why the need for two trucks if a 32 ft truck was being used?  I have enclosed documents that will substantiate my claim that your company purposefully sent smaller trucks with the intent to overcharge me…which was skillfully done!!!Document 1 shows the 24 ft truck size used for the move as stated on the [redacted] Corp paperworkDocument 2 shows a 32 ft truck size that was not used for move as stated in the rebuttal from the company ownerDocument 3 shows the quoted price $1400 and 24ft truck size to be used for the 200 mile trip Document 4 shows the listed pounds and price from [redacted] for a 700-800 mile trip